TotalEngage: What You'll Get

WHAT THE SYSTEM BRINGS TO YOU
The TotalEngage Suite is a family of web-based Enterprise Feedback Management (EFM) tools and services designed to help you engage and develop long-term loyalty with customers, employees, and the public at every interaction point. TotalEngage includes all of the powerful products from Allegiance:

CustomerVoice and EmployeeVoice: Two turnkey feedback systems that sit seamlessly on your existing website, kiosks, teller terminals, or other interaction points. By just clicking a link, customers or employees can share comments about their experiences or expectations—and you'll get them in real time.

The TotalEngage Suite is a family of web-based Enterprise Feedback Management (EFM) tools and services designed to help you engage and develop long-term loyalty with customers, employees, and the public at every interaction point. TotalEngage includes all of the powerful products from Allegiance:

• Increase feedback since it's easy and un-intimidating.
• Act on criticism or compliments immediately—even unhappy customers are shown to return if their concerns are addressed right away.
• Improve workplace culture by showing your commitment to concerns.
• Build customer loyalty and reduce employee turnover by proving you listen and respond.

CustomerPulse and EmployeePulse: A specialized online questionnaire developed by loyalty experts, CustomerPulse and EmployeePulse let you approach a small sampling of customers or employees via email. Their answers give an of-the-moment snapshot of impressions of your business. Used regularly, these products will reveal a "20/20 Vision" of your company's performance.

• Predict future consequences by understanding attitudes right now.
• Correlate customer responses and employee feedback with quantifiable measurements like profitability.
• Track trends and match them to company actions.

ActiveSurvey: A customizable online questionnaire that you proactively send out to the audience you select. Use it to gauge responses to current services or company changes before you put them into play.

• Get greater response thanks to convenient and easy online interaction.
• Roll up the feedback in a variety of reports.
• Get the results immediately—not after days or weeks of compilation.

MysteryShopper: An experience-tracking tool that lets you monitor services through the customers you already have.

• A more realistic picture since participants know your business, and employees don't spot them as "fakes."
• Measure employee attitudes, store procedures, etc. from a customer's viewpoint.
• Strengthen customer relationships by including them in your improvement process.

SilentWhistle: A web and phone-based "hotline" system and feedback channel. It provides a way to internally identify threats of fraud, harassment, and policy violations while also becoming compliant with governmental whistle-blowing requirements.

• Mitigate risk by discovering problems early on.
• Protect anonymity and provide a safe communications channel.
• Fulfill Sarbanes-Oxley 301 whistle-blower hotline requirements.

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