Survey: What You'll Get

SURVEYS TO FIT YOUR EXACT NEEDS
Putting surveys from the Allegiance suite into action is simple. Pre-tested questionnaire templates are available in categories that businesses request the most and in which they find the information to be most valuable. You can use these templates as is, or customize your own set of questions. You can even build off of surveys you've used before to more finely hone the data you wish to receive. Each survey template was developed in conjunction with a team of research experts to qualify the questions themselves. You'll find more than 30 ready-to-use templates in the categories of:

• Banking and Finance
• Human Resources
• Customer Service
• General Business
• Web-related Surveys
• General Survey Samples

ActiveSurvey: A customizable online questionnaire that you proactively send out to customers. Use it to gauge customer response to current services or company changes before you put them into play.

• Get greater response thanks to convenient and easy online interaction
• Roll up the feedback in a variety of reports
• Get the results immediately—not after days or weeks of compilation

MysteryShopper: An experience-tracking tool that lets you monitor service through the customers you already have.

• A more realistic picture since participants know your business and employees don't spot them as "fakes"
• Measure employee attitudes, store procedures, etc. from a customer's viewpoint
• Strengthen customer relationships by including them in your improvement process

Take advantage of real-time responses
Finding out what your customers, employees, or the general public has to say can make a tremendous impact on your business-and your profitability. You can use the Survey Suite functions and reporting capabilities to:

• Make timely decisions using feedback that's up to the minute.
• Gauge current attitudes of any audience and use the input to make improvements to performance, a service, or product.
• Increase profitability by quickly responding to measurable customer input.

Choose the suite that's right for you
The Survey Suite is offered in two levels. Our Professional Suite lets you choose one category of survey templates: Banking and Finance, Human Resources, Customer Service, General Business, Web-related Surveys, and General Survey Samples. For organizations desiring even more control, the Enterprise Suite gives you access to all of the templates in all categories, plus it correlates the data with other Allegiance products and rolls the analytics into one dashboard.

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