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Voice of Customer Solutions

Hear it? The Voice of the Customer (VOC) is coming from everywhere—surveys, social media, unsolicited feedback, questions, complaints, and more. Customers aren't just talking to your company-they're talking about it. Now you can respond. Allegiance VOC Solutions collect customer feedback from multiple channels and deliver it up fast and with meaning. It's the kind of insight you can turn into action—and show that your company is listening.

The Benefits of Allegiance

• Manage multi-channel customer feedback with one program
• Respond to customer feedback immediately
• Increase customer retention

Why our Voice of the Customer Program works

• It's tailored to you. Allegiance develops a needs analysis specific to your organization. Then we configure your solution and back it up with industry-relevant workshops and consulting.

• VOC-specific surveys. Our products are ready to implement now. Uncover customer insights using relationship, transactional, self-serve, and mobile surveys.

• Web feedback program. Give customers an easy connection via CustomerVoice, our web feedback form product. Feedback flows directly through the Allegiance platform to you.

• Text analytics. Text analytics interprets the rich information from qualitative data and puts it in context with the rest of your customer voice feedback.

• Social media monitoring. Pick up on customer comments, complaints, and critiques via social media and be able to act on them right away.

• Employee feedback. We don't forget the people your customers are actually interacting with. Employee-specific surveys and web portals complete the VOC loop.

• A single system. Not only will you save money and headaches, the proven Engage platform ties all feedback channels together. DataSync even connects with other operational databases.

• Reporting, analytics, and dashboard. Nothing else compares with the Engage platform, made famous for its real-time views and enterprise-wide summaries.

Ready To Get Started?

Please help us better meet your needs by indicating how we can serve you. Complete and submit this form and you will be contacted right away, or call Allegiance at (801) 617-8000 (8-5 MT). We look forward to providing you with information about Allegiance solutions.