CX just Got More Interesting. Allegiance and Maritz Research are joining forces to become MaritzCX.
VISIT THE NEW MARITZCX WEBSITE →

CX just Got More Interesting.

Allegiance and Maritz Research are joining

forces to become MaritzCX.

Find out how combining proven research services with

innovative CX technology will help you see, sense, and

respond to every customer instantly.





 

The sweet sound of what the customer says

Voice of the Customer (VOC)

Hear it? The Voice of the Customer (VOC) is coming from everywhere—surveys, social media, unsolicited feedback, questions, complaints, and more. Customers aren't just talking to your company-they're talking about it. Now you can respond. Allegiance VOC Solutions collect customer feedback from multiple channels and deliver it up fast and with meaning. It's the kind of insight you can turn into action—and show that your company is listening.

Watch the Allegiance Engage Demo

THE BENEFITS OF ALLEGIANCE

Consolidate and manage customer feedback from:

  • Online feedback forms
  • SMS and mobile surveys
  • Receipt-based surveys
  • Web links
  • Email surveys
  • Telephone hotlines
  • Social media comments
  • Solicited and unsolicited customer feedback
Other key benefits:
  • Cut through qualitative data with text analytics
  • Save time with dashboard views and reports
  • Understand feedback faster

Why our VOC Program works

  • It's tailored to you. Allegiance develops a needs analysis specific to your organization. Then we configure your solution and back it up with industry-relevant workshops and consulting.

  • VOC-specific surveys. Our products are ready to implement now. Uncover customer insights using relationship, transactional, self-serve, and mobile surveys.

  • Web feedback program. Give customers an easy connection via CustomerVoice, our web feedback form product. Feedback flows directly through the Allegiance platform to you.

  • Text analytics. Text analytics interprets the rich information from qualitative data and puts it in context with the rest of your customer voice feedback.

  • Social media monitoring. Pick up on customer comments, complaints, and critiques via social media and be able to act on them right away.

  • Employee feedback. We don't forget the people your customers are actually interacting with. Employee-specific surveys and web portals complete the VOC loop.

  • A single system. Not only will you save money and headaches, the proven Engage platform ties all feedback channels together. DataSync even connects with other operational databases.

  • Reporting, analytics, and dashboard. Nothing else compares with the Engage platform, made famous for its real-time views and enterprise-wide summaries.

Resources

Get more insight on Customer Voice Management >>

Ready To Get Started?

Please help us better meet your needs by indicating how we can serve you. Complete and submit this form and you will be contacted right away, or call Allegiance at 385.695.2800 (8:00am-5:00pm MST). We look forward to providing you with information about Allegiance solutions.

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