Solutions By Title

As a VOC champion, you are being asked to tackle much more than in the past: surveys, reporting and analytics, various kinds of market research, presentations, ROI calculations, focus groups, social media listening and much more. This is what Allegiance is designed for.

Reduce the hard, tedious work

• Appreciate our simple interface and powerful features
• Set up a self-sustaining VOC program,
• Identify VOC initiatives that generate revenue
• Facilitate change according to customer insights
• Maintain a cost-effective VOC program
• Close the loop with customers and their feedback

You spend money to acquire customers, but what is being done to ensure they stay, and stay happy enough to spend money long-term? The smart way to manage the customer experience is to get customer feedback at transactions, post-sale moments, and other times when customer rescues, up-sells and cross-sells are most possible. Allegiance can help.

• See a customer's comment moments after it arrives
• Request customer input at moments where it matters most
• Learn why they really want to do business
• See where prospects and customers are falling away
• Measure customer impressions/sentiment at any moment
• Turn unstructured data into structured insights
• Know where to spend marketing dollars most effectively
• Get more bang for your marketing buck

A poor customer experience not only means a loss of immediate revenue, it also means a loss of current investment to acquire that customer, future revenues, and possibly negative word of mouth. The smart way to manage the customer experience is to get customer feedback at transactions, post sale moments, and other times when customer rescues, up-sells and cross-sells are most possible. Allegiance can help.

• See a customer's comment moments after it arrives
• Proactively request customer input when it matters most
• Measure customer impressions/sentiment at any moment
• Address and resolve complaints within minutes or hours
• Build loyalty and customer engagement
• See key VOC elements in a single, integrated platform
• Turn unstructured data into structured insights

How loyal are your customers? How satisfied are your customers? Are your customers doing business with you only because you have the lowest price or a rewards program? Will they stay if your price goes up? A comprehensive Voice of Customer (VOC) program provides an accurate measure of loyalty, and increases customer engagement. Allegiance can help. 

• See a customer's comment moments after it arrives
• Proactively request customer input when it matters most
• Measure customer impressions/sentiment at any moment
• Address and resolve complaints within minutes or hours
• Build loyalty and customer engagement
• See key VOC elements in a single, integrated platform
• Turn unstructured data into structured insights

Every customer is critical. That's why you must monitor customer satisfaction at key interaction points. The smart way to manage the customer experience is get customer feedback at transactions, post sale moments, and other times when customer rescues, up-sells and cross-sells are most possible.

Allegiance can help.

• See a customer's comment moments after it arrives
• Proactively request customer input when it matters most
• Measure customer impressions/sentiment at any moment
• Address and resolve complaints within minutes or hours
• Build loyalty and customer engagement
• See key VOC elements in a single, integrated platform
• Turn unstructured data into structured insights

Market research is a growing need within any large organization. Unfortunately, departments are understaffed and launching the needed market research surveys, analyzing the data, and sharing it with key business leaders takes time and resources. Allegiance brings together the right tools to find greater insights, letting you do more with less. 

• Launch any kind of survey easily and quickly
• Manage data from panels and forums
• Analyze and share data with powerful integrated reporting
• Utilize all data and analyses in a single platform
• Turn unstructured data into powerful insights

The slow, expensive efforts of large research firms just don’t cut it for organizations like yours anymore. To be competitive, you need accurate, up-to-the-minute insight on your customers that you can immediately act upon. Allegiance can help. 

• Allow all business units to see satisfaction scores
• Reveal what causes these scores to move up and down
• Share real-time reports throughout the company immediately
• Enable effective customer rescues, cross-sells, and up-sells
• Build unity among business areas
• Capitalize on opportunities and avoid disasters by acting on feedback

By effectively listening to customer, employees, and partners, you can save money, and make money more effectively. Operation groups in some of the largest organizations in the world have put Allegiance solutions in place to help capitalize on success and avoid disasters. 

• Allow all business units to see satisfaction scores
• Reveal what causes these scores to move up and down
• Share real-time reports throughout the company immediately
• Save tremendous time and cost compared to traditional research firms
• Capitalize on opportunities and avoid disasters by acting on feedback

Allegiance solutions have been used for years by some of the best HR leaders in the country. With the employee feedback generated, they are able to create greater employee engagement and improve retention. Allegiance solutions are a powerful way to keep employees informed, happy, and willing to give their best all the time. 

• Proactively request employee input
• Measure employee mindsets at any moment
• Collect feedback through web links, intranet, employee terminals, etc.
• Monitor how employees feel (which affects how customers feel)
• Reduce costs for employee retention, training
• Optimize the use of your organization's human capital
• Attract and retain competitive talent