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Does Voice of Customer Intelligence apply to your business? You might be surprised how relevant—and important it is. See how Allegiance configures powerful feedback products to address specific issues and potential areas of growth in your area of business.
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Customer retention is harder than ever in recent economic climates. Do you know how many customers you have lost today—and more importantly, why?
Retail is a competitive business—and customers know it. Use Allegiance feedback tools to know exactly why a buyer chooses (or doesn’t choose) your business. Then act on that feedback to solidify a relationship with that shopper and create long-term loyalty.
Customer loyalty is as important to manufacturing as any other business, but sometimes more focus is put on the products than on customer insights. Use Allegiance feedback tools to understand specific wants and needs, plus develop strong relationships that lead to long-term loyalty and profits.
With more healthcare choices available, patient satisfaction plays a big part in the increasingly competitive healthcare market. Use Allegiance feedback tools to ensure the patient experience throughout your whole organization is positive—and know what patients, providers, and the public are saying about you.
Telecom is more competitive than ever—so gaining a customer’s loyalty makes a big difference to revenue in both the short and long term. Allegiance feedback tools can help you measure key opportunities and turn them into loyal relationships and ultimately business strength.
Success in the pharmaceutical business is measured from many fronts—end users, distributors, employees, and manufacturing and other business partners. Allegiance helps some of the world’s largest pharma companies manage all of this complex feedback and turn it into meaningful data they can use to improve their business.
The agent-client relationship is essential in the insurance business. And yet, J.D. Power reports that 76% of insurance shoppers switch to a new provider because they perceive a lack of customer service. Allegiance feedback tools can help ensure your customers get as much attention and great service when closing a sale as they do in between claims and renewals.
Many assisted living communities often hear too late about resident or family concerns and issues. Equally harmful, sometimes crucial feedback from staff members is not being heard. Both can lead to significant business losses. Allegiance feedback tools can make you aware of issues and mindsets while you still have time to act and build trust.
Allegiance feedback tools are uniquely positioned for contact center use, not only to improve client and end-user satisfaction, but to enhance the very way you do business. Make your business more customer-centric and enhance your revenue with our solutions that address the many angles of contact centers.
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