Solutions by industry

Customer retention is harder than ever in recent economic climates. Do you know how many customers you have lost today—and more importantly, why?

Value customer feedback—and increase loyalty

• Make it easy for customers to give input on your web site, on the phone, through surveys, at ATMs, in branch locations, etc.
• Discover customer care issues that cause people to leave
• React immediately to negative situations and gain trust
• Listen to the voice of customer to improve products, up-sell and cross-sell
• Respond to customer feedback and strengthen relationships
• Improve profits by defining and then delivering better customer experiences
• Increase customer loyalty and engagement

Listen to employees and support their concerns

• Understand employee obstacles, frustrations and stresses
• Decrease employee turnover by discerning problems immediately
• Pinpoint best practices—and share them company-wide
• Improve customer experiences with engaged employees

Helpful Resources for Banking/Finance Professionals

Allegiance Solutions for Banking Brochure
Allegiance Solutions for Credit Unions Brochure

Retail is a competitive business—and customers know it. Use Allegiance feedback tools to know exactly why a buyer chooses (or doesn’t choose) your business. Then act on that feedback to solidify a relationship with that shopper and create long-term loyalty.

Gain customers and maintain loyalty

• Use surveys to gauge wants, needs, and experiences
• Collect feedback before, during and after a customer visit
• Discover customer care issues that cause people to leave
• React immediately to negative situations and gain trust
• Stay ahead of competition with timely customer insight
• Improve profits by increasing customer loyalty

Find more success through better employee engagement

• Connect customer comments with employee performance
• Pinpoint best practices—and share them company-wide
• Understand employee obstacles, frustrations and stresses
• Decrease employee turnover by discerning problems immediately
• Give employees a safe method to vent concerns or make suggestions

Helpful Resources for Retail Professionals

Retail Solutions Data Sheet

Customer loyalty is as important to manufacturing as any other business, but sometimes more focus is put on the products than on customer insights. Use Allegiance feedback tools to understand specific wants and needs, plus develop strong relationships that lead to long-term loyalty and profits.

Improve business by listening to customers, employees, and partners

• Use surveys to gauge wants, needs, and experiences
• Discover customer care issues that cause people to leave
• Enhance product offerings by responding to feedback
• Stay ahead of competition with timely customer insight
• Listen to needs and stresses of partners
• Adjust processes based on employee and partner feedback
• Improve profits by increasing loyalty with all groups

With more healthcare choices available, patient satisfaction plays a big part in the increasingly competitive healthcare market. Use Allegiance feedback tools to ensure the patient experience throughout your whole organization is positive—and know what patients, providers, and the public are saying about you.

Ensure a positive patient experience

• Provide a timely, anonymous channel for reporting issues
• Learn areas of patient—and family—concerns
• Respond quickly to gain trust and avoid negative situations
• Collect feedback before, during and after a patient experience
• Monitor relevant social media comments and respond quickly
• Create a relationship with your organization (not just one provider)

Attract and maintain loyal providers and employees

• Understand factors that affect productivity, retention, and loyalty
• Gauge people’s stresses and passions—and respond
• Match patient comments with provider and staff performance
• Share best practices and supporting data throughout your organization
• Reduce employee turnover and lower costs
• Increase profitability through loyal, long-term relationships

Helpful Resources for Healthcare Professionals

Healthcare Solutions Data Sheet
Hospitals Data Sheet
Medical Clinics Data Sheet

Telecom is more competitive than ever—so gaining a customer’s loyalty makes a big difference to revenue in both the short and long term. Allegiance feedback tools can help you measure key opportunities and turn them into loyal relationships and ultimately business strength.

Gain customers and maintain loyalty

• Use surveys to gauge wants, needs, and experiences
• Collect feedback before, during and after a customer visit
• Discover issues that cause people to leave
• React immediately to negative situations and gain trust
• Stay ahead of competition with timely customer insight
• Improve profits by increasing customer loyalty

Find more success through better employee engagement

• Connect customer comments with employee performance
• Pinpoint best practices—and share them company-wide
• Understand employee obstacles, frustrations and stresses
• Decrease employee turnover by discerning problems immediately
• Give employees a safe method to vent concerns or make suggestions

Helpful Resources for Telecom Professionals

Telecom Solutions datasheet

Success in the pharmaceutical business is measured from many fronts—end users, distributors, employees, and manufacturing and other business partners. Allegiance helps some of the world’s largest pharma companies manage all of this complex feedback and turn it into meaningful data they can use to improve their business.

Improve business by listening to customers, employees, and partners

• Use surveys to gauge wants, needs, and experiences
• Discover service or product issues that cause complaints
• Enhance product and service offerings by responding to feedback
• Stay ahead of competition with timely customer and end user insight
• Listen to needs and stresses of partners and employees
• Adjust processes based on employee and partner feedback
• Improve profits by increasing loyalty with all groups

The agent-client relationship is essential in the insurance business. And yet, J.D. Power reports that 76% of insurance shoppers switch to a new provider because they perceive a lack of customer service. Allegiance feedback tools can help ensure your customers get as much attention and great service when closing a sale as they do in between claims and renewals.

Maintain customer loyalty and improve revenue

• Use surveys to gauge experiences with your agents and company
• Collect feedback before, during and after an interaction
• Discover issues that cause people to leave
• Strengthen agent-customer relationships that build loyalty
• React immediately to negative situations and gain trust
• Stay ahead of competition with timely customer insight
• Improve profits by increasing customer loyalty

Find more success through better employee engagement

• Connect customer comments with agent and employee performance
• Pinpoint best practices—and share them company-wide
• Understand agent/employee obstacles, frustrations and stresses
• Decrease agent turnover and prevent losing customer relationships
• Give agents/employees a safe method to vent concerns or make suggestions

Many assisted living communities often hear too late about resident or family concerns and issues. Equally harmful, sometimes crucial feedback from staff members is not being heard. Both can lead to significant business losses. Allegiance feedback tools can make you aware of issues and mindsets while you still have time to act and build trust.

Ensure a positive resident experience

• Provide a timely, anonymous channel for reporting issues
• Learn areas of patient—and family—concerns
• Respond quickly to gain trust and avoid negative situations
• Collect feedback before, during and after a resident experience
• Monitor relevant social media comments and respond quickly
• Create a positive reputation and relationship with residents and families

Attract and maintain loyal caregivers and employees

• Understand factors that affect productivity, retention, and loyalty
• Gauge people’s stresses and passions—and respond
• Match resident/family comments with caregiver and staff performance
• Share best practices and supporting data throughout your organization
• Reduce employee turnover and lower costs
• Increase profitability through loyal, long-term relationships

Helpful Resources for Assisted Living Professionals

Allegiance Solutions for Assisted Living Brochure

Allegiance feedback tools are uniquely positioned for contact center use, not only to improve client and end-user satisfaction, but to enhance the very way you do business. Make your business more customer-centric and enhance your revenue with our solutions that address the many angles of contact centers.

Improve operational efficiencies in your daily business

• Supplement your contact center tools with complete feedback management
• Collect, manage, and analyze feedback as it comes in
• Track feedback submissions through resolution
• Document customer dialogue histories via data and time stamps
• Implement ready-made surveys of any type

Enhance end-user experiences and build customer loyalty

• Use surveys to gauge experiences with end users
• Collect feedback before, during and after an interaction
• Discover issues that cause people to leave
• Strengthen end-user relationships that build loyalty
• Demonstrate performance to your customer if you are a 3rd-party contact center

Retain employees and improve performance

• Understand employee obstacles, frustrations and stresses
• Decrease employee turnover by discerning problems immediately
• Give employees a safe method to vent concerns or make suggestions
• Connect customer comments with employee performance
• Pinpoint best practices—and share them company-wide

Helpful Resources for Contact Center Professionals

Allegiance Solutions for Contact Centers Brochure