Make the most of the social sphere.

> Feedback Management Solutions > Social Media Feedback Management

Social Media Feedback Management

Can’t hear the voice of your customer above the tweets? Allegiance helps you cut through the noise of social media and find the most valuable insights. By eliminating tedious analysis and allowing you to effectively respond, we can make social media a viable channel and important addition to your customer experience and customer service and support programs.

The Benefits of Allegiance

• React to social media feedback with a lot less work
• Add value to your customer relations
• Turn your actions into measured results

Why our Social Media Feedback Program works

• It's tailored to you. Allegiance develops a needs analysis specific to your organization. Then we configure your solution and back it up with industry-relevant workshops and consulting.

• Social media monitoring. Pick up on customer comments, complaints, and critiques via social media and be able to act on them right away.

• Social media-specific surveys. Our products are ready to implement now. Uncover customer insights using transactional, relationship, self-serve, and mobile surveys.

• Text analytics. Text analytics interprets the rich information from social media comments and puts it in context with the rest of your customer feedback.

• Complementary products. Add more value to your social media and customer experience programs with surveys and web portals complete the customer experience loop.

• A single system. Not only will you save money and headaches, the proven Engage platform ties social media and other feedback channels together. DataSync even connects with your operational databases.

• Reporting, analytics, and dashboard. Nothing else compares with the Engage platform, made famous for its real-time views and enterprise-wide summaries.

Ready To Get Started?

Please help us better meet your needs by indicating how we can serve you. Complete and submit this form and you will be contacted right away, or call Allegiance at (801) 617-8000 (8-5 MT). We look forward to providing you with information about Allegiance solutions.