Can’t hear the voice of your customer above the tweets? Allegiance helps you cut through the noise of social media and find the most valuable insights. By eliminating tedious analysis and allowing you to effectively respond, we can make social media a viable channel and important addition to your customer experience and customer service and support programs.
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THE BENEFITS OF ALLEGIANCE
React to social media feedback with a lot less work
Add value to your customer relations
Turn your actions into measured results
Tap into social media mentions of your company
Watch for trending topics
Find the key insights amidst social media noise
Save time with dashboard views and reports
Cut through qualitative data with text analytics
Understand feedback faster
Bring additional dimension to Voice of Customer programs
Listen to unsolicited comments for new ideas and insights
Answer individual comments or give a widespread response
Improve or rescue customer service with quick responses
Trigger surveys when specified topics arise in social media
Map social voice initiatives to key business outcomes
Communicate key insights to your team via push reports
Make customer experiences seamless among channels
Show ROI through measured performance improvements
Strengthen brand presence and increase customer loyalty
Why our Social Media Feedback Program works
It's tailored to you. Allegiance develops a needs analysis specific to your organization. Then we configure your solution and back it up with industry-relevant workshops and consulting.
Social media monitoring. Pick up on customer comments, complaints, and critiques via social media and be able to act on them right away.
Please help us better meet your needs by indicating how we can serve you. Complete and submit this form and you will be contacted right away, or call Allegiance at 385.695.2800 (8:00am-5:00pm MST). We look forward to providing you with information about Allegiance solutions.