CX just Got More Interesting. Allegiance and Maritz Research are joining forces to become MaritzCX.
VISIT THE NEW MARITZCX WEBSITE →

CX just Got More Interesting.

Allegiance and Maritz Research are joining

forces to become MaritzCX.

Find out how combining proven research services with

innovative CX technology will help you see, sense, and

respond to every customer instantly.





 

Make the most of the social sphere.

Social Media Feedback Management

Can’t hear the voice of your customer above the tweets? Allegiance helps you cut through the noise of social media and find the most valuable insights. By eliminating tedious analysis and allowing you to effectively respond, we can make social media a viable channel and important addition to your customer experience and customer service and support programs.

Watch the Allegiance Engage Demo

THE BENEFITS OF ALLEGIANCE

  •  Tap into social media mentions of your company
  • Watch for trending topics
  • Find the key insights amidst social media noise
  • Save time with dashboard views and reports
  • Cut through qualitative data with text analytics
  • Understand feedback faster 

Why our Social Media Feedback Program works

  • It's tailored to you. Allegiance develops a needs analysis specific to your organization. Then we configure your solution and back it up with industry-relevant workshops and consulting.

  • Social media monitoring. Pick up on customer comments, complaints, and critiques via social media and be able to act on them right away.

  • Social media-specific surveys. Our products are ready to implement now. Uncover customer insights using transactional, relationship, self-serve, and mobile surveys.

  • Text analytics. Text analytics interprets the rich information from social media comments and puts it in context with the rest of your customer feedback.

  • Complementary products. Add more value to your social media and customer experience programs with surveys and web portals complete the customer experience loop.

  • A single system. Not only will you save money and headaches, the proven Engage platform ties social media and other feedback channels together. DataSync even connects with your operational databases.

  • Reporting, analytics, and dashboard. Nothing else compares with the Engage platform, made famous for its real-time views and enterprise-wide summaries.

Resources

Get more insight on Social Media Feedback Management

Ready To Get Started?

Please help us better meet your needs by indicating how we can serve you. Complete and submit this form and you will be contacted right away, or call Allegiance at 385.695.2800 (8:00am-5:00pm MST). We look forward to providing you with information about Allegiance solutions.

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