Make the most of the social sphere.
Can’t hear the voice of your customer above the tweets? Allegiance helps you cut through the noise of social media and find the most valuable insights. By eliminating tedious analysis and allowing you to effectively respond, we can make social media a viable channel and important addition to your customer experience and customer service and support programs.
Social media monitoring. Pick up on customer comments, complaints, and critiques via social media and be able to act on them right away.
Text analytics. Text analytics interprets the rich information from social media comments and puts it in context with the rest of your customer feedback.
A single system. Not only will you save money and headaches, the proven Engage platform ties social media and other feedback channels together. DataSync even connects with your operational databases.
Reporting, analytics, and dashboard. Nothing else compares with the Engage platform, made famous for its real-time views and enterprise-wide summaries.
Looking to improve your feedback program? Tell us what you want to
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