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The perfect companion to Allegiance technology
Having Allegiance technology is a great first step in increasing your customer loyalty and employee loyalty, but with Allegiance Professional Services team, you get another critical component to ensure your success. Our professional services staff will work with you from the beginning of your project and help guide you through every phase of your engagement initiatives.
Along the way, we will also provide you with the comprehensive implementation guidance, education and training, customer support services, custom solution development and the best practices consulting that you need to rapidly get your organization up and running with Allegiance.
Our five-pronged strategy for charting your path to success includes:
Comprehensive services to meet your needs
- Implementation consulting to get you started fast and right
- A full curriculum of education and training courses designed to help you maximize your use of Allegiance solutions and rapidly grow your customer loyalty and employee engagement
- A dedicated account manager and access to a full support team
- Professional advice on best practices, strategic planning and goal setting, jump start consultations, data gathering, data analysis and review of business impacts
Best Practices Consulting
Allegiance Best Practices Consulting team, which is made up of PhDs, statisticians, and loyalty and engagement experts (the same experts who helped create the Allegiance Engage platform), uses your feedback data combined with their experience to uncover important trends and key behavioral drivers, recommend next steps, and map your progress over time. Most consulting is available onsite, but is also available through the web, and is for both administrators and senior management. These services are organized into three areas: foundation, growth and enrichment.
Training to Get the Most from Your Investment
The Allegiance Education Services team provides the training solutions that you need to maximize your use of Allegiance. Plus, you can be assured that the training tools and solutions adhere to proven instructional methods and adult learning concepts.
"The Allegiance Best Practices Consulting team is extremely helpful and approachable. They're subject-matter experts and that's what we're relying on. It has been one of the best investments we've made to strengthen relationships with our employees and customers."
— Linda Talarico, Customer Service Mgr.
RS Medical
"We never sell anyone a solution and say goodbye. Our growth and success is built on offering complete solutions—which include technology, support and consulting. That's why Allegiance has a 96% customer retention rate."
— Greg Heaps, VP Professional Services
Allegiance
