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The following are just a few of the products we offer.
CustomerVoice
Listen to them come back
An employee's smile. A timely response. A product or service performing to perfection. Every interaction a customer has with your organization is an opportunity to build loyalty, or a chance to lose it. With thousands of customers coming into contact with the many variables in your company every day, the prospect of managing them all can seem nearly impossible. CustomerVoice™ from Allegiance can help.
Keep your customers, and keep them happy
Statistics show that frustrated customers who don't see a way to give meaningful feedback will simply never do business with a company again, and likely spread negative experiences among their associates. Conversely, customers who can express their input and receive a timely response are highly likely to increase in loyalty, even if their experience was negative.
The tools to let them speak up
CustomerVoice is an online service that integrates with your existing website. With no IT installation or involvement, you can easily put into place a system that allows two-way communications with your customers as well as powerful measurement tools. With CustomerVoice, you'll be able to:
- Increase customer feedback via an effective, un-intimidating channel
- Pinpoint trouble spots, and exemplary service, in particular locations
- Act on feedback immediately, without the risk of issues falling through the cracks or being communicated inconsistently
- Build customer loyalty by proving you listen and respond
- Reduce losing business because customer issues were not resolved
CustomerPulse
Listen to them come back
An employee's smile. A timely response. A product or service performing to perfection. Every interaction a customer has with your organization is an opportunity to build loyalty, or a chance to lose it. With thousands of customers coming into contact with the many variables in your company every day, the prospect of managing them all can seem nearly impossible. CustomerPulse™ from Allegiance can help.
Keep your customers, and keep them happy
Statistics show that frustrated customers who don't see a way to give meaningful feedback will simply never do business with a company again, and likely spread negative experiences among their associates. Conversely, customers who can express their input and receive a timely response are highly likely to increase in loyalty, even if their experience was negative.
The tools to let them speak up
A specialized online questionnaire developed by loyalty experts, CustomerPulse lets you approach a sampling of customers via email. Their answers give an of-the-moment snapshot of customer impressions of your business. Used regularly, CustomerPulse will reveal trends and give an accurate heartbeat of your company's performance. With CustomerPulse, you'll be able to:
- Predict future consequences by understanding attitudes right now
- Correlate customer responses with quantifiable measurements like profitability
- Track trends and match them to company actions
DataSync™
Synch all of your data with other database systems
You've got a customer service system that tracks incoming calls. A CRM toll that gives purchase insights. A database full of sales contact info. But nothing that links them all together. A wealth of information is only as good as your ability to use it, and bringing together islands of data is not only overwhelming, but extremely time consuming and expensive - until now. Allegiance DataSync can help maximize the potential of your data by synching and sharing it among applications.
Make your existing tools more valuable
Allegiance DataSync is a synchronization tool that allows data to be shared in real time between diverse applications. Imagine letting your customer service team see a person's profile alongside the feedback that individual gave via an Allegiance feedback solution. Or integrating a contact list with an Allegiance survey that follows up on sales decisions. DataSync multiplies the value of the Allegiance Engage platform and your data-oriented applications by connecting the data within each. Best of all, DataSync is incredibly easy to deploy and manage. As a Software as a Service (SaaS) solution ,there's just a one-time set up with minimal configuration and internal development.
Maximize the value of your company's relationships
By giving your organization an easy way to access multiple sources of information, you'll gain a better understanding of your customer and employee relationships. For instance, when a potential customer chooses not to buy from you, that decision is often left as a dead end. However, DataSync can use this action to deploy an Allegiance survey so you can learn why the customer went another direction. And, below are some additional ways that you can empower your business by sharing information via DataSync:
- Sync incidents or complaints to CRM systems for better service efforts
- Connect employee input with HR data systems
- Set up surveys to monitor post-transaction feedback
- Connect survey responses with customer databases
- And more...
ActiveSurvey
See yourself from your public's eye
Focus groups have long been a standard for collecting feedback from customers and employees, and to gauge the feelings of the general public. While the responses you get can be thorough and informative, the average survey and analysis of results takes several weeks. By that time, the issues at hand are likely to have already changed. ActiveSurvey™ from Allegiance can give you a more time- and cost-efficient solution.
Get the right information, right now
ActiveSurvey is a customizable online questionnaire proactively implemented by your organization when you want information about a specific instance or topic. Through ActiveSurvey, you can tightly control your audience or request a more random selection. Best of all, your respondents are able to quickly and easily react online.
This ease of use exceeds that of paper-based or phone-system surveys, so the likelihood of participation is much greater. Rolling up the results is much quicker, too. ActiveSurvey lets you see the data the way you want it in a variety of easy-to-read reports. With this tool and its reporting capabilities, you can:
- Gather and report real-time data that can affect decisions now
- Gauge current attitudes of customers, employees, partners and others
- Get feedback from lost customers to determine how to improve next time
- Make informed strategy decisions based on reports that can be integrated with other Allegiance products
- Increase your profitability by quickly responding to customer input
MysteryShopper Customers
No one has more experience than Allegiance in helping organizations of all sizes obtain honest, real-time feedback from customers, employees and partners. Our Engage platform is a suite of products designed to help you make well-informed, more strategic management decisions. Together, they've made Allegiance the premier provider of online feedback solutions resulting in an impressive portfolio of well-known names including those featured here.
Zions Bank, Overstock.com, Baskin Robbins, MountainView Hospital, Dri-Eaz, Altiris, Togo's, Bronson Healthcare, Robert Wood Johnson University Hospital, Amegy Bank of Texas, 1800Contacts, Mountain America Credit Union, United Carrier Networks, Sportsman's Warehouse, Jones Soda, Omniture, Army Emergency Relief, Hillcrest Hospital, LanDesk, MyFamily.com, Alsco, Stein Eriksen Lodge, XactWare, Arrowhead Research, Dunkin' Donuts, Castle & Cooke, Sento, Brigham Young University, Franklin Covey, Beneficial Financial Group
Learn more about our customer solutionsTotal Engage
A big idea that's a bigger value. TotalEngage employs the full Allegiance Engage Platform to bring you all of our products in customer engagement, employee engagement, and online survey systems. Together, this family of innovative feedback solutions can give your company a global approach to achieving long-term success, and it's more affordable than you might think. Even if you're primarily interested in just one aspect of the Engage Platform, ask for a cost comparison of purchasing the full TotalEngage Suite. The value is sure to please you, and the global feedback you'll get will become an advantage you won't want to go without.
Learn more about our Total Engage solutionEmployeeVoice
Reinvent Employee Retention
A great employee seems to do his or her job effortlessly. Yet replacing such a person is anything but effortless, it takes hours of recruiting, time-consuming interviews, training, and less-than-productive trial periods. Even so, research shows that average turnover in companies is 15-40% a year. Worse, the cost of replacing an employee is often equal to 150% of the position's salary. This can be a tremendous financial and productivity drain on a company. The EmployeeVoice™ and EmployeePulse™ products from Allegiance can help.
Management that's truly "in touch"
Every company has heard it before: "Management is so far removed. They don't get what's really going on." The unfortunate truth is that employees are often right in saying this. Even with the best intentions of collecting feedback, managers may not get input at the critical time, or employees may feel uncomfortable providing it in person. EmployeeVoice helps your organization overcome these hurdles.
Can you hear your assets talking?
EmployeeVoice is an on-going, open communications forum that encourages continual input from staff members. It is easily added to your existing website or intranet and provides a non-threatening venue for employees to express their suggestions, concerns, compliments, and complaints.
- Increase feedback and input from staff
- Improve workplace culture by acting quickly on issues
- Pre-empt employee meltdowns by monitoring office attitudes
- Decrease ethical violations that may be occurring
- Create greater employee loyalty
- Reduce employee turnover and related hiring and training costs
EmployeePulse is a closely aligned survey that accurately measures the stress and passion of employees during pivotal company actions such as management or policy changes. Together, these products help reduce employee turnover, and actually increase profitability:
What's more, the results from EmployeeVoice have a direct correlation with profitability numbers. When used in conjunction with your organization's accounting data, high loyalty can be mapped alongside high profitability. These measures can be a tangible way to understand the future service-profit relationship for your company.
Learn more about our employee solutionsEmployeePulse
Reinvent Employee Retention
A great employee seems to do his or her job effortlessly. Yet replacing such a person is anything but effortless, it takes hours of recruiting, time-consuming interviews, training, and less-than-productive trial periods. Even so, research shows that average turnover in companies is 15-40% a year. Worse, the cost of replacing an employee is often equal to 150% of the position's salary. This can be a tremendous financial and productivity drain on a company. EmployeePulse™ from Allegiance can help.
Management that's truly "in touch"
Every company has heard it before: "Management is so far removed. They don't get what's really going on." The unfortunate truth is that employees are often right in saying this. Even with the best intentions of collecting feedback, managers may not get input at the critical time, or employees may feel uncomfortable providing it in person. EmployeePulse helps your organization overcome these hurdles.
Can you hear your assets talking?
EmployeePulse uses a specialized online questionnaire developed by loyalty experts to approach a sampling of employees via email. Their answers give an accurate snapshot of internal pressures, concerns, and attitudes. Used regularly, EmployeePulse will reveal trends and show the relation between employee mindsets and your company's performance:
- Predict future consequences by understanding attitudes right now
- Correlate employee feedback with quantifiable measurements like profitability
- Track trends and match them to employee or departmental actions
Education Services
Allegiance University, How Training Should Be!
The Allegiance Education Services team provides the training solutions that you need to use your Allegiance Engage solution more effectively. Using training tools that combine solid instructional design concepts with state of the art delivery tools, you can be assured that the training tools and solutions adhere to proven instructional methods and adult learning concepts.
Allegiance uses a proven Learning Management System (LMS) to provide a series of courses to benefit you and your staff. These courses can be purchased at the time of your implementation, or as an ongoing effort to train new staff or re-train existing staff.
No matter what your training needs may be, Allegiance can help. Our courses range from basic software functionality, to advanced software and reporting techniques. Click below to find out more about Allegiance University Product Training:
Download Product Training Course Overview
Purchase Options
Allegiance offers several methods for you to maximize your training dollars. You'll be impressed with the flexibility of our three education package tiers:
- Pay on a Per-Course basis for any course you need
- Choose our fast start 90 Day Passport Program for unlimited education during your first 90 days
- Select our Annual Passport Package for unlimited education for 12 months
For questions about course content and delivery email: education@allegiance.com
Learn more about our education services
