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A comprehensive feedback solution
Allegiance offers a deep resource of survey and feedback management expertise. Allegiance technology lets consumers communicate with you via the channels they prefer, whether it's online, via email, using IVR technology, or any other medium. We offer proven post transaction, exit, customer satisfaction and promoter feedback programs. We can even help execute your feedback program in multiple languages or customize it to specific cultures or locations.Reduce costs with enterprise feedback management (EFM)
Simply consolidating your feedback collection efforts with Allegiance can bring great savings to your organization. Companies have reduced costs of manual surveying by 70% - equal to hundreds of thousands of dollars. In addition, gathering feedback from customers has been shown to improve profitability in itself. Gartner Research found that companies implementing regular surveys spend 25% less on customer retention while increasing their cross-sell and up-sell effectiveness by 15-20%.Technology and services to listen enterprise-wide in real-time
- Proven feedback programs to collect information
- Aggregated data and organized reports of employee suggestions and comments
- Warning reports when employee sentiment trends in certain directions
- Benchmark data within your industry so you can compare your performance
- A level of detail you control in reports that are easy to drill into
- Consulting to help you gather and analyze data, and chart a course to success
DataSync™
Sync and Share Your Data with Your Other Database Systems
Allegiance also offers a DataSync solution that lets you link and share data in the Allegiance system with nearly any database system. By using DataSync to share data between your applications in real-time, you will know more about your employees and you'll make more informed decisions.
Real-time feedback, real-world benefits
Understand the engagement level of your customers and employees
- Predict future consequences by understanding attitudes right now
- Correlate employee engagement with quantifiable measurements like profitability
- Track trends and match them to company actions
Take advantage of real-time responses
- Make timely decisions using feedback that's up to the minute
- Gauge current attitudes of any audience and use the input to make improvements
- Increase profitability by quickly responding to input
Software-as-a-Service (SaaS) means zero IT burden
- Powerful technology delivered through a hosted Software-as-a-Service (SaaS) offering
- Simple, turnkey solution, easy to set up and manage, zero IT burden
- Be up and running in just days or weeks
