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Get customer feedback in real time
Allegiance gives you the opportunity to know what your customers are thinking the moment they communicate with you. The Allegiance Engage platform puts you in touch with the Voice of the Customer (VOC) via:- Web links
- Online comment portals
- Email surveys
- Telephone hotlines
- Solicited and unsolicited customer feedback
Increase your Customer Engagement
With the Allegiance Engage platform, you can literally see a customer's comment moments after it arrives—from anywhere across the enterprise. Imagine a customer's reaction when a complaint is addressed and resolved within minutes or hours instead of weeks or months. That's what builds loyalty. That's what makes customers come back to you again. Allegiance helps you achieve this high level of customer engagement by providing:- "Pulse checks" of customer impressions and sentiment at any given moment
- Surveys that proactively request customer input
- A real-time connection to customer comments, suggestions and complaints, with the ability to easily respond and resolve issues
- Ph.D.-led professional consulting that designs your plan and helps you maximize impact
Technology and services to help you listen to customers in real time
- Proven feedback programs to collect information
- Warning reports when customer feedback trends in certain directions
- Aggregated data and organized reports of customer complaints, suggestions, and compliments
- Benchmark data within your industry so you can compare your performance
- Consulting to help you gather and analyze data, and chart a course to success
DataSync™
Sync and Share Your Data with Your Other Database Systems
Allegiance also offers a DataSync solution that lets you link and share data in the Allegiance system with your customer relationship management (CRM), enterprise resource planning (ERP), or nearly any other database system so that you can get a more holistic view of your customers. This also enables you to:
- Sync incidents or complaints to CRM systems for better service efforts
- Set up surveys to monitor post-transaction feedback
- Connect survey responses with customer databases
Real-time feedback, real-world benefits
Understand the engagement level of your customers, and why they like you
- Predict future consequences by understanding attitudes right now
- Correlate customer responses with quantifiable measurements like profitability
- Track trends and match them to company actions
Take advantage of real-time responses
- Make timely decisions using feedback that's up to the minute
- Gauge current attitudes of any audience and use the input to make improvements
- Increase profitability by quickly responding to input
Software-as-a-Service (SaaS) means zero IT burden
- Powerful technology delivered through a hosted Software-as-a-Service (SaaS) offering
- Simple, turnkey solution, easy to set up and manage, zero IT burden
- Be up and running in just days or weeks
"The Allegiance feedback system has saved us 70 percent over manually handling feedback ourselves... Allegiance Engage saves us hundreds of thousands of dollars a year, as well as giving us an improved ability to build relationships with customers."
— Erica McIntire, SVP and Director
of Marketing Communications
Vectra Bank
"We use Allegiance to gather automated product feedback and suggestions from our customers. The value comes in the ease of use and depth of content we're able to capture. Our products are more aligned with what our customers want and as a result we sell more and have fewer complaints. We can't live without it!"
— Dave Nelson, Marketing Manager
Xactware
"The Allegiance feedback system has helped us communicate better with our customers than ever before. Our customers value the ability to share their thoughts with us at almost every point of contact. This allows me to retain customers - not just customer data."
— Bruce Miller, AVP Electronic Financial Services
Bank of American Fork
