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Get real feedback in real time
Allegiance gives you the opportunity to know what your customers are thinking the moment they communicate with you. The Allegiance Engage platform puts you in touch with the Voice of the Customer via:- Web links
- Online comment portals
- Email surveys
- Telephone hotlines
- Solicited and unsolicited customer feedback
Truly engage your customers
With the Allegiance Engage platform, you can literally see a customer's comment moments after it arrives—from anywhere across the enterprise. Imagine a customer's reaction when a complaint is addressed and resolved within minutes or hours instead of weeks or months. That's what builds loyalty. That's what makes customers come back to you again. Allegiance helps you achieve this high level of customer engagement by providing:- "Pulse checks" of customer impressions and sentiment at any given moment
- Surveys that proactively request customer input
- A real-time connection to customer comments, suggestions and complaints, with the ability to easily respond and resolve issues
- Ph.D.-led professional consulting that designs your plan and helps you maximize impact
Technology and services that help you listen to customers in real time
- Aggregated data and organized reports of customer complaints, suggestions, and compliments
- Warning reports when customer feedback trends in certain directions
- Benchmark data within your industry so you can compare your performance
- Proven feedback programs to collect the most frequently requested types of information
- A level of detail you control in reports that are easy to drill into
- Consulting to help you gather and analyze data, and chart a course to success
DataSync™
Sync and Share Your Data with Your Other Database Systems
Allegiance also offers a DataSync solution that lets you link and share data in the Allegiance system with your customer relationship management (CRM), enterprise resource planning (ERP), or nearly any other database system so that you can get a more holistic view of your customers. By using DataSync to share data between your applications in real-time, you will know more about your customers, you'll make more informed decisions, and you'll gain a significant competitive advantage. Consider the ways in which you can empower your business by synching data in the Allegiance system with other database systems:
- Sync incidents or complaints to CRM systems for better service efforts
- Increase the accuracy and volume of feedback by synching data lists
- Make more reports more comprehensive and robust
- Set up surveys to monitor post-transaction feedback
- Connect survey responses with customer databases
- And more...
Real-time feedback, real-world benefits
Understand the engagement level of your customers, and why they like you
- Predict future consequences by understanding attitudes right now
- Correlate customer responses with quantifiable measurements like profitability
- Track trends and match them to company actions
Take advantage of real-time responses
- Make timely decisions using feedback that's up to the minute
- Gauge current attitudes of any audience and use the input to make improvements to performance, a service, or product
- Increase profitability by quickly responding to input
Software-as-a-Service (SaaS) means zero IT burden
- Powerful technology delivered through a hosted Software-as-a-Service (SaaS) offering
- Simple, turnkey solution, easy to set up and manage, zero IT burden
- Be up and running in just days or weeks, not months
