The customer knows best. (You know about it fast.)
Every business wants great customer service—but how, exactly, do your customers define “great?” Allegiance Customer Service Solutions dive into what people have to say about your support efforts. We help you know what people are saying—and give you ways you act on it. You can prove that your great service is part of great business results.
It's tailored to you. Allegiance develops a needs analysis specific to your organization. Then we configure your solution and back it up with industry-relevant workshops and customer service consulting.
Case management. Direct customer feedback to the appropriate people. Reports and alerts help ensure support cases are addressed and closed.
Web feedback program. Give customers and employees an easy connection via web feedback forms. Feedback flows directly through the Allegiance platform to you.
Text analytics. Text analytics interprets the rich information from qualitative data and puts it in context with the rest of your customer service feedback.
Social media monitoring. Pick up on customer comments, complaints, and critiques via social media and be able to act on them right away.
A single system. Not only will you save money and headaches, the proven Engage platform ties all feedback channels together. DataSync even connects with other operational databases.
Reporting, analytics, and dashboard. Nothing else compares with the Engage platform, made famous for its real-time views and enterprise-wide summaries.
Looking to improve your feedback program? Tell us what you want to
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