Insight through your customer's eyes
Is he going to come by again? How do I know if she likes me? It's not dating, but Customer Experience (CX) Management is nearly as mysterious—unless you have Allegiance. We have the platform and products to get an incredibly accurate read on your customers' experiences. Even better, we can tell you what's working and what's not, so you—and everyone else on the front lines—can be at the top of your game.
Web feedback program: Give customers an easy connection via CustomerVoice, our web feedback form product. Feedback flows directly through the Allegiance platform to you.
Text analytics: Text analytics interprets the rich information from qualitative data and puts it in context with the rest of your CX feedback.
Social media monitoring: Pick up on customer comments, complaints, and critiques via social media and be able to act on them right away.
A single system: Not only will you save money and headaches, the proven Engage platform ties all feedback channels together. DataSync even connects with other operational databases.
Reporting, analytics, and dashboard: Nothing else compares with the Engage platform, made famous for its real-time views and enterprise-wide summaries.
Looking to improve your feedback program? Tell us what you want to
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