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Customer Experience Management

Is he going to come by again? How do I know if she likes me? It’s not dating, but Customer Experience (CX) management is nearly as mysterious—unless you have Allegiance. We have the platform and products to get an incredibly accurate read on your customers’ experiences. Even better, we can tell you what’s working and what’s not, so you—and everyone else on the front lines—can be at the top of your game. 

The Benefits of Allegiance

• Get clear insights with a lot less work
• Give front line people the info they need
• Turn your actions into measured results

Why our Customer Experience Program works

• It's tailored to you: Allegiance develops a needs analysis specific to your organization. Then we configure your solution and back it up with industry-relevant workshops and consulting

• CX-specific surveys: Our products are ready to implement now. Uncover customer insights using transactional, relationship, self-serve, and mobile surveys.

• Web feedback program: Give customers an easy connection via CustomerVoice, our web feedback form product. Feedback flows directly through the Allegiance platform to you.

• Text analytics: Text analytics interprets the rich information from qualitative data and puts it in context with the rest of your CX feedback.

• Social media monitoring: Pick up on customer comments, complaints, and critiques via social media and be able to act on them right away.

• Employee feedback: We don't forget the people your customers are actually interacting with. Employee-specific surveys and web portals complete the CX loop.

• A single system: Not only will you save money and headaches, the proven Engage platform ties all feedback channels together. DataSync even connects with other operational databases.

• Reporting, analytics, and dashboard: Nothing else compares with the Engage platform, made famous for its real-time views and enterprise-wide summaries.

Ready To Get Started?

Please help us better meet your needs by indicating how we can serve you. Complete and submit this form and you will be contacted right away, or call Allegiance at (801) 617-8000 (8-5 MT). We look forward to providing you with information about Allegiance solutions.