SilentWhistle
Anonymous Tip Line
Tip lines can provide a number of benefits to organizations. Tip lines are effective tools for helping organizations capture unethical or illegal behavior, and can also be a creative way for companies to capture ideas to help improve business processes or procedures. Many employees will use phone or Web-based tip lines when they are not comfortable going directly to their managers to report concerns. Customers will use tip lines to report positive or negative customer experiences, and business partners may use the tip lines to provide feedback on their relationship with the organization. Whatever the reason, tip lines are important tools for helping organizations stay in touch with their constituents.
Tip lines are also referred to as hotlines or feedback lines. The Active Listening System by Allegiance provides a number of phone and Web-based tip lines or feedback tools that can help employees, customers and partners to anonymously submit their questions or comments directly to the organization. The Active Listening System is not a one-way tip line, however, as information that is captured in the system is then routed to the responsible manager to respond in a timely and appropriate manner. The Active Listening System is a robust solution that goes beyond the traditional tip line to include a variety of analysis and reporting tools that will help a company to identify trends and address concerns before they become larger problems.
