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Available Topics:- Case Studies
- Education/Training
- Engagement
- Industry specific
- Professional Services
- Sales
- Survey
- VOC (Voice of Customer)
- VOE (Voice of Employee)
| Abstract | Format | ||
|---|---|---|---|
Case Studies | |||
 | Case Study: Nicor National |  |  (439KB) |
 | Case Study: Amplify Bank | | (432KB) |
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 | Futurestep - Customer Case Study - ActiveSurvey & ProServices | | (404KB) |
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Education/Training | |||
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Engagement | |||
 | Discover Engagement | | (670KB) |
 | The Positive Economics of Customer Engagement | | (1512KB) |
 | Do You Know Why Your Customers Really Buy? | | (1104KB) |
 | Engagement: The New Competitive Advantage, Peppers & Rogers Paper | | (403KB) |
 | Buying Loyalty: Do Rewards Programs Translate Into Customer Engagement? | | (989KB) |
 | Engagement. Winning the battle for customer and employee hearts & minds. | | (2911KB) |
 | Allegiance Mobile Feedback Solutions | | (1199KB) |
 | Guide: Top 8 SaaS Feedback Technologies for 2009 | | (905KB) |
 | The Spillover Effect | | (1620KB) |
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Industry specific | |||
 | Call Center Solutions | | (1171KB) |
 | National Benchmarking/Pulse of America Report for Banks & Credit Unions | | (2036KB) |
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Professional Services | |||
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Sales | |||
 | In Action white paper | | (150KB) |
 | PRG Whitepaper: Capitalizing on Customer Analytics | | (2824KB) |
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Survey | |||
 | 11 Easy Ways to Improve Your Survey Response Rates | | (1014KB) |
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VOC (Voice of Customer) | |||
 | The Nine Habits of Leading Customer Feedback Managers | | (2034KB) |
 | Customer Data: The Essential Element fo Your Enterprise VOC Program- whitepaper | | (1702KB) |
 | Top 9 Ways to Improve Customer Loyalty | | (811KB) |
 | Customer Data: The Essential Element of Your Enterprise Voice of Customer Program | | (1702KB) |
 | Loyalty Insights Study - May 2009 | | (685KB) |
 | Capitalizing on Customer Feedback (Peppers & Rogers) | | (1221KB) |
 | Retaining Customers in Tough Economic Times White Paper | | (1492KB) |
 | How Text Analytics Changes Everything | | (1045KB) |
 | Top 10 Voice of the Customer Best Practices White Paper | | (3946KB) |
 | Capitalizing on Voice of Customer | | (3541KB) |
 | Voice of the Customer (VOC) Industry Research Report | | (1297KB) |
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VOE (Voice of Employee) | |||
 | Top 11 Ways to Improve Employee Loyalty | | (395KB) |
 | Voice of the Employee Research Report | | (1212KB) |
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* Net Promoter Score and NPS are trademarks of Fred Reichheld, Satmetrix Systems, Inc., and Bain & Company, Inc.
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