Allegiance University

Allegiance University offers courses that teach functionality, application and best practices on a variety of topics. You must be a current customer to access these tools.

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For information on training or to suggest a course, email us at: education@allegiance.com

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Allegiance Certification Programs

Allegiance offers industry recognized certification programs that combine thorough instruction, hands on practice and practical application taught by Allegiance experts.

VOC Professional Certification

This program is designed for those who want to learn the best practices to building and managing a world class VOC program. This program covers the following topics:

  • Building your VOC/VOE Blueprint
  • Best practices on building loyalty and engagement
  • Gaining Insights from your data
  • Turning insights into action

Schedules and Pricing

Survey Design Certification

This program is designed for those who are interested in learning survey design best practices. You will be taught, in a hands-on format, best practices surrounding:

  • Goal Setting
  • Defining your Audience
  • Proper question design
  • Survey Invitations
  • Presentation of findings

Schedules and Pricing

Certifications

  • VOC Professional
  • Survey Design

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Survey Builder Training

coursestatuscostduration
What’s New in Versions 7.2-7.7Free30 mins
Survey Builder Review: Builder TourFree15 mins
Survey Builder Review: Adding QuestionsFree15 mins
Survey Builder Review: Question and Table StylesFree15 mins
Survey Builder Review: Randomizing AnswersFree15 mins
Survey Builder Review: TablesFree15 mins
Survey Builder Review: Multi-Scale TablesFree15 mins
Survey Builder Review: Expression ValidationFree15 mins
Survey Builder Review: PipingFree15 mins
Survey Builder Review: BranchingFree20 mins
Survey Builder Review: Pre populationFree15 mins
Survey Builder Review: Printing Reviews and ReceiptsFree15 mins
Survey Builder Review: Pasting text from another applicationFree15 mins

Survey Management Training

coursestatuscostduration
What’s New in Versions 7.2-7.7Free30 mins
Survey Management Suite: Managing AlertsFree45 mins

Survey Reports Training

coursestatuscostduration
Survey Reports Suite: Correlation AnalysisFree15 mins
What’s New in Versions 7.2-7.7Free30 mins
What’s New: V7.04-V7.2Free1:50 hrs
What’s New: Engage7 Survey and Reports OverviewFree45 mins

Voice/Case Management Training

coursestatuscostduration
Voice Process: The Four R’sFree15 mins
What’s New in Versions 7.2-7.7Free30 mins
Employee Voice: What every employee should knowFree15 mins
What’s New: Voice and Voice ReportsFree45 mins

Other

coursestatuscostduration
What’s New in Versions 7.2-7.7Free30 mins
Allegiance Engagement OverviewFree20 mins
Creating DashboardsFree20 mins
Survey Design BasicsFree1 hr
What’s New: From Active Survey to Engage7 SurveyFree30 mins

Allegiance Administration

coursestatuscostduration
Engage7 Allegiance Administration$2002 hrs
DashboardsFree1 hr

Survey Builder

coursestatuscostduration
Engage7/Inquisite Builder: Essential Skills$2002 hrs
Engage7/Inquisite Builder: Beyond the Basics$2002 hrs

Survey Administration

coursestatuscostduration
Engage7 Survey Administration$2002 hrs
Engage7 (only) Survey Invitation Management$2002 hrs

Survey Reports

coursestatuscostduration
Engage 7 Survey Reports: Standard Reports$2002 hrs
Engage7 Survey Reports: Gaining Insights$2002 hrs
Text Analytics 101$2001:30 hrs

Voice/ Case Management

coursestatuscostduration
Engage7 Voice: Essential Skills$2001:40 hrs
Engage7 Voice Reports$2002 hrs
Engage7: Social VoiceFree1 hr

Pulse

coursestatuscostduration
Engage7 Pulse: Essential Skills$2001:40 hrs
Engage7 Implementing Pulse Analytics$2002 hrs
Engage7 Pulse by the Numbers$2001:30 hrs

VOC Professional Certification

coursestatuscostduration
Engagement Bootcamp$6008 hrs
Building your VOC Blueprint$6008 hrs
Gaining insights into your dataFull$6008 hrs
Turning insights into action$6008 hrs

Survey Design Certification

coursestatuscostduration
Survey Design Bootcamp$6008 hrs

Other

coursestatuscostduration
Inquisite Administration and Reporting$2002:30 hrs
What’s New – Versions 7.2 – 7.7Free1:30 hrs

Other

coursestatuscostduration
Survey Builder: Hands on Practice$2001:30 hrs
Survey Reports: Hands on Practice$2001 hr