Allegiance University

Allegiance University offers courses that teach functionality, application and best practices on a variety of topics. You must be a current customer to access these tools.

See Courses

Tell Me

Get training from our self-paced sessions

See Courses

Show Me

Get training from our instructor-led sessions

See Courses

Let Me Try

Get training from our hands-on sessions

Allegiance University is not an accredited school recognized by the US Department of Education. Allegiance University does not offer courses for college credit nor does it issue diplomas or degrees. The courses offered by Allegiance University are considered general in nature. For information on training or to suggest a course, email us at: education@allegiance.com

View Training Calendar

Allegiance Certification Programs

Allegiance offers industry recognized certification programs that combine thorough instruction, hands on practice and practical application taught by Allegiance experts.

VOC Professional Certification

This program is designed for those who want to learn the best practices to building and managing a world class VOC program. This program covers the following topics:

  • Building your VOC/VOE Blueprint
  • Best practices on building loyalty and engagement
  • Gaining Insights from your data
  • Turning insights into action

Schedules and Pricing

More Info

Survey Design Certification

This program is designed for those who are interested in learning survey design best practices. You will be taught, in a hands-on format, best practices surrounding:

  • Goal Setting
  • Defining your Audience
  • Proper question design
  • Survey Invitations
  • Presentation of findings

Schedules and Pricing

More Info

Certifications

  • VOC Professional
  • Survey Design

Read More

Support Center

  • Submit a ticket
  • Monitor open tickets
  • Review historic tickets
  • Access knowledge base articles

Get Support

Dashboards 2

coursestatuscostduration
Dashboards 2: Building your first Dashboard
15 mins
Dashboards 2: The Next Generation
10 mins
Dashboards 2: “Wow that’s Cool!”
10 mins

Fast Track Training

coursestatuscostduration
Introduction to Fast Track
Free10 mins
Survey Reports Suite: Reports Overview
Free15 mins
Survey Reports Suite: Response Lists
Free15 mins
Survey Reports Suite: My Reports
Free15 mins
Survey Reports Suite: Creating Action Boards
Free15 mins
Creating Dashboards
Free20 mins
Survey Reports Suite: Correlation Analysis
Free15 mins
Survey Reports Suite: Report Settings
Free15 mins
Bonfire: Interface Overview
Free15 mins
Bonfire: Creating Email Lists
Free10 mins
Bonfire: Managing Email Lists
Free15 mins
Bonfire: Invitations and Reminders
Free15 mins
Invitation Reports
Free15 mins

Bonfire Training

coursestatuscostduration
Bonfire: Making the Move from Desktop Builder to Bonfire
Free20 mins
Bonfire: Adding Survey Questions
Free15 mins
Bonfire: Display Logic (Branching)
Free20 mins
Bonfire: Creating Tables
Free15 mins
Bonfire: Using Themes
Free15 mins
Bonfire: Authentication & Pre-Population
Free15 mins
Bonfire: Interface Overview
Free15 mins
Bonfire: Creating Email Lists
Free10 mins
Bonfire: Managing Email Lists
Free15 mins
Bonfire: Invitations and Reminders
Free15 mins
Bonfire: Invitation Reports
Free15 mins
Bonfire: Manage Recipients
Free20 mins
Bonfire: Managing Languages
Free20 mins

Inquisite Desktop Builder Training

coursestatuscostduration
Survey Builder Review: Builder Interface Overview
Free15 mins
Survey Builder Review: Adding Questions
Free15 mins
Survey Builder Review: Question and Table Styles
Free15 mins
Free15 mins
Survey Builder Review: Tables
Free15 mins
Survey Builder Review: Multi-Scale Tables
Free15 mins
Survey Builder Review: Expression Validation
Free15 mins
Survey Builder Review: Piping
Free15 mins
Survey Builder Review: Branching
Free20 mins
Survey Builder Review: Pre population
Free15 mins
Free15 mins
Free15 mins
Creating Invitations in Desktop Builder
Free15 mins

Survey Management Training

coursestatuscostduration
Survey Management Suite: Understanding Custom Fields
Free20 mins
Survey Management Suite: Getting the Most from NPS Custom Fields
Free20 mins
Hierarchy Management
Free20 mins
Invitation Reports
Free15 mins
Creating Invitations in Desktop Builder
Free15 mins
Survey Management Suite: Managing Alerts
Free45 mins

Survey Reports Training

coursestatuscostduration
Free20 mins
Survey Reports Suite: Getting the Most from NPS in Standard Reports
Free20 mins
Spotlight Basics
45 mins
Survey Reports Suite: Reports Overview
Free15 mins
Understanding Question Groups
Free15 mins
Survey Reports Suite: Response Lists
Free15 mins
Survey Reports Suite: My Reports
Free15 mins
Survey Reports Suite: Creating Action Boards
Free15 mins
Survey Reports Suite: Correlation Analysis
Free15 mins
Survey Reports Suite: Report Settings
Free15 mins
Invitation Reports
Free15 mins

Voice/Case Management Training

coursestatuscostduration
Voice Process: The Four R’s
Free15 mins
Free15 mins
Free45 mins

What's New?

coursestatuscostduration
What’s New in Engage: December 2012
Free30 mins
What’s New in Engage…. 7/2013
Get a head start on the latest features that are being rolled out in all of the engage products.1 hr

Other

coursestatuscostduration
Spotlight Basics
45 mins
What’s New in Engage…. 7/2013
Get a head start on the latest features that are being rolled out in all of the engage products.1 hr
Social Voice: A key element in your VOC program
Free20 mins
Creating Dashboards
Free20 mins
Free20 mins
Survey Design Basics
Free1 hr
Free30 mins

Dashboards 2

coursestatuscostduration
Getting to know Dashboards 2
200.002 hrs

Spotlight

coursestatuscostduration
Engage7: Spotlight
$200.001:30 hrs
Spotlight 2: Acting on Insights
100.001 hr

Allegiance Administration

coursestatuscostduration
Engage7 Allegiance Administration
$2002 hrs

Bonfire

coursestatuscostduration
Engage7: Bonfire – Igniting the Spark (Getting Started with Bonfire)
$2002 hrs
Engage7: Bonfire – Fanning the Flame (Taking Bonfire to the Next Level)
$2002 hrs

Survey Administration

coursestatuscostduration
Engage7 Survey Administration
$2002 hrs
$2002 hrs

Survey Reports

coursestatuscostduration
Engage 7 Survey Reports: Standard Reports
$2002 hrs
$2002 hrs
Text Analytics 101
$2001:30 hrs

Voice/ Case Management

coursestatuscostduration
Engage 7 Voice: Case Management
$200.001:30 hrs
Engage 7 Voice: Unsolicited Feedback
$200.001:30 hrs
Engage7 Voice Reports
$2002 hrs
Engage7: Social Voice
Free1 hr

Pulse

coursestatuscostduration
$2001:40 hrs
Engage7 Implementing Pulse Analytics
$2002 hrs
Engage7 Pulse by the Numbers
$2001:30 hrs

Other

coursestatuscostduration
Inquisite Administration and Reporting
$2002:30 hrs

Other

coursestatuscostduration
Dashboards 2: Hands on Practice
100.001 hr
$2001 hr
Bonfire: Hands on Practice
$2001:30 hrs