Webinar and White Paper:
Top 10 Voice of the Customer
Best Practices
In this 45-minute webinar, Bob Caruso, Managing Director of Endeavor Management (and former Executive Director, VOC Center of Excellence at J.D. Power and Associates) will review the top 10 voice of the customer (VOC) best practices used by industry-leading companies to ensure that their VOC programs are successful. In this webinar you will learn:
- The crucial elements involved in setting up and running an effective VOC program
- Tips on how to gather, analyze and use customer feedback to increase your company's profitability
- How to measure and communicate VOC program success to C-level executives
- How to gain internal support for your VOC program and drive cultural change
Presenters
Robert C. Caruso
Managing Director, Endeavor Management
Chris Cottle
Vice President, Allegiance
Webinar: Thursday, December 10, 2009 at 10:00am MT
Whitepaper
To download the whitepaper Top 10 Voice of the Customer Best Practices, fill out the form on this page.
Download the Whitepaper
Participants will receive a complimentary copy of the accompanying white paper "The Top 10 Voice of the Customer (VOC) Best Practices" co-authored by Bob Caruso and Kyle LaMalfa, Best Practices Director and Loyalty Expert at Allegiance.
