Some of the richest feedback data comes from open-ended responses. After all, people express “satisfied,” “frustrated,” and “I need help” in different ways. Text analytics helps you understand them all and see overarching themes.
Allegiance text analytics is based on sophisticated NLP-based technology. We customize the analyses to your industry, so you can pick up on the language, terminology, and idioms of your business and customers. Allegiance text analytics then determines the key concepts and topics in every open-ended piece of feedback. Not only can you integrate the results with your quantitative data, you’ll find a deeper level of insight for taking action.
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