Text Analytics

Some of the richest feedback data comes from open-ended responses. After all, people express “satisfied,” “frustrated,” and “I need help” in different ways. Text analytics helps you understand them all and see overarching themes.

Deeper insight without all the work

Allegiance text analytics is based on sophisticated NLP-based technology. We customize the analyses to your industry, so you can pick up on the language, terminology, and idioms of your business and customers. Allegiance text analytics then determines the key concepts and topics in every open-ended piece of feedback. Not only can you integrate the results with your quantitative data, you’ll find a deeper level of insight for taking action.

Allegiance Text Analytics

• Integrate free form comments with quantitative data
• Use one easy-to-understand reporting environment
• Identify actionable issues quickly and accurately
• Adapt in real time to customer comments
• Boost customer retention and differentiate your business

Allegiance Text Analytics is part of a turnkey system—it integrates with feedback you collect using other Allegiance products. Combine data from these various channels for meaningful insights into your business.