Transactional Surveys

How happy is your customer with your quality of service? How did they feel about a store's appearance? How knowledgeable and helpful was the service staff? The best way to find out is when the answer is fresh on a customer's mind.

Gather customer feedback when it’s most clear

Transaction surveys are a great way to obtain customer feedback immediately following a transaction or event. You’ll get the best understanding of a customer’s experience and be able to isolate both positive and problematic aspects. Allegiance Transaction Surveys not only capture fresh information; they deliver it to you in real time. You’ll be able to respond quickly to any criticisms, plus get new product and service ideas that can lead to greater revenue.

Allegiance Transaction Survey Solutions

• Assess and measure a customer's satisfaction immediately
• Measure effectiveness and quality of locations, staff, and products
• Choose from a variety of Transaction Survey Solutions including:
  • Receipts with phone number, URL, and survey explanation
  • Interactive Voice Response (IVR) pre-recorded phone surveys
  • Online surveys
  • Mobile surveys with text and SMS inbound or outbound responses
• Centrally manage solicited and unsolicited feedback
• Establish formal case management and closure for individual feedback
• Sync transactional data with other database systems

Allegiance Transaction Surveys are part of a turnkey system—they integrate with feedback you collect using other Allegiance products. Combine data from these various channels for meaningful insights into your business.