Knowing what people say to your company is one thing—knowing what they say about it is quite another. Learn how to listen for feedback in social media environments.
Monitoring and managing social media conversations is a very real part of understanding customer insights. Allegiance has pioneered a solution that makes you aware of positive and negative discussions of your brand, customer experiences, and a credible way to reach out to people. With SocialVoice for Twitter, you can easily monitor tweets and respond automatically or individually as needed.
Allegiance SocialVoice is part of a turnkey system—it integrates with feedback you collect using other Allegiance products. Combine data from these various channels for meaningful insights into your business.
Looking to improve your feedback program? Tell us what you want to
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