Social Voice Mangement

Let's get social

Knowing what people say to your company is one thing—knowing what they say about it is quite another. Learn how to listen for feedback in social media environments.

Social Voice Management

Monitoring and managing social media conversations is a very real part of understanding customer insights. Allegiance has pioneered a solution that makes you aware of positive and negative discussions of your brand, customer experiences, and a credible way to reach out to people. With SocialVoice for Twitter, you can easily monitor tweets and respond automatically or individually as needed.

SocialVoice™ for Twitter

  • Automatically monitor tweets for relevant names and keywords
  • Specify 'Search Topics' and cut through social media clutter
  • Respond to tweets and invite more feedback
  • Manage further dialogue in private
  • Save time, money, and effort with this comprehensive tool

Allegiance SocialVoice is part of a turnkey system—it integrates with feedback you collect using other Allegiance products. Combine data from these various channels for meaningful insights into your business.

Contact Allegiance Sales
or Call (801) 617-8000
(8:00am-5:00pm MST)

Watch the Allegiance Engage Demo

Products

See Inside Our Newest Product Update

Ease of use and loads of features have become synonymous with Engage7. Click above to view the interface.

RESEARCH ON QUARTERLY POSTED TWEETS:

  • End of 2007
    500,000 tweets per quarter
  • End of 2008
    100 million tweets per quarter
  • End of 2009
    2 billion tweets per quarter
  • 2010
    4 billion tweets per quarter (thus far)

It's hard to argue that Twitter is not a force to be watched, and managed by anyone who cares about the VOC. With 45 million users and growing, and a stunning growth/usage history.

Resources

eBook: Capitalizing of VOC
SocialVoice Solution
Allegiance Solutions Overview

Looking to improve your feedback program? Tell us what you want to accomplish.
Call us at (801) 617-8000 or fill out the form below.

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