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Allegiance Press Releases

Allegiance Spotlight Receives 2012 TMC Labs Innovation Award

October 30, 2012

- Spotlight data mining software awarded as breakthrough in uncovering business insights -

SALT LAKE CITY – October 30, 2012 – Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, announced today that TMC, a global, integrated media company, has named Allegiance SpotlightÔ  as a 2012 TMC Labs Innovation Award winner, presented by TMC’s CUSTOMER magazine. Allegiance Spotlight is the first and only data mining product built for business users who need to get high-value insights from large customer datasets quickly and easily.

Allegiance Spotlight automatically analyzes every possible pattern in a dataset and illuminates areas that will provide the maximum lift in business outcomes. When all customer datasets are combined from surveys and other systems like CRM and ERP, Spotlight reveals the business story behind customer feedback and guides real business decisions that increase revenue and decrease costs. 

"Allegiance has proven that Spotlight is truly innovative and has made advancements in the customer experience industry," said Rich Tehrani, CEO, TMC. We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award this year.”

“We are honored to be recognized by TMC for Allegiance Spotlight. Allegiance clients are using Spotlight to uncover insights hidden in their data and accelerate their time-to-insight,” said Adam Edmunds, president and CEO of Allegiance. “Spotlight helps businesses to uncover real business opportunities from large datasets in seconds instead of months of analysis needed from traditional systems.”

The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology.  The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.

The TMC Labs 2012 Innovation Award highlights were published in the September 2012 issue of TMC’s CUSTOMER magazine.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and has become the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER’s tag line “Target. Engage. Deliver.” sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.

Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multichannel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more. Please visit CUSTOMER.TMCnet.com for more information. 

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About Allegiance, Inc.
Allegiance, Inc. helps companies systematically reduce the time it takes to listen, understand and respond to customers’ needs and problems, creating customers for life. The company’s retention management solutions, powered by its Voice of Customer (VoC) platform, help organizations to increase retention rates up to 25% while improving the customer experience and performance management. The Allegiance open architecture platform is offered in a variety of turnkey solutions and is fully integrated with an industry-leading partner network. For more information about Allegiance, visit http://www.allegiance.com.

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Media Contacts

Chris CottleValerie Chereskin
Allegiance, Inc.Chereskin Communications
801-617-8034760-942-3116
chris.cottle@allegiance.comvalerie@chereskincomm.com

Contact Allegiance Sales
or Call 385.695.2800 (8-5 MT)

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