Press Releases from Allegiance

Discover Insights in Big Customer Data at Allegiance VoCFusion 2013

Learn how to uncover insights in customer data that will improve customer retention and increase loyalty at VoCFusion 2013 on May 14 to 17, 2013, at the Cosmopolitan Hotel in Las Vegas. Following a revealing keynote address by Nate Silver, best selling author and political forecaster, the 500+ attendees will hear from industry experts and real companies on how they gather and analyze customer data to make better business decisions.

Utah Tech Council Names Jason Taylor of Allegiance CTO of the Year

Allegiance Named a Winner of the 2013 Customer Experience Vendor Excellence Award by Temkin Group

Jennifer Beyer of Allegiance Receives Forty Under 40 Award

Building a Customer Loyalty Program that Really Works by “Engaging Sales”

Allegiance VoCFusion 2013 Turns Data into Dollars with Keynote by Nate Silver

Allegiance Appoints Jamie Ziegler Vice President, Technology Sector

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that Dana Russell has been appointed chief financial officer (CFO). In this position, Russell will be responsible for all operational functions at Allegiance, including human resources, facilities, sales operations, finance and accounting.

Allegiance Names Dana Russell
as Chief Financial Officer

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that Dana Russell has been appointed chief financial officer (CFO). In this position, Russell will be responsible for all operational functions at Allegiance, including human resources, facilities, sales operations, finance and accounting.

Marketing Veteran Carine Clark Joins Allegiance as President and CEO

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that Carine Clark has been appointed president and CEO, effective January 2, 2013. Formerly SVP and CMO for Symantec, Clark has twenty five years of experience building successful software companies. Allegiance’s founder and current CEO, Adam Edmunds, will remain actively involved as a member of the board of directors and will lead the company’s expanding partner and business development initiatives.

Allegiance Spotlight Receives 2012 TMC Labs Innovation Award

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, announced today that TMC, a global, integrated media company, has named Allegiance SpotlightÔ as a 2012 TMC Labs Innovation Award winner, presented by TMC’s CUSTOMER magazine. Allegiance Spotlight is the first and only data mining product built for business users who need to get high-value insights from large customer datasets quickly and easily.

Customer Service in the Age of the Customer: The Secret to Balancing Cost and Customer Experience

Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that it is presenting the complimentary webinar “Customer Service in the Age of the Customer: The Secret to Balancing Cost and Customer Experience” on Monday, October 29, 2012, at 12 p.m. CDT (10 a.m. ET). The webinar is sponsored by the American Marketing Association (AMA). To register, visit https://cc.readytalk.com/cc/s/showReg?udc=sjl5nz8i8ct7.

Allegiance Integrates Clarabridge Sentiment and Text Analytics into Voice of Customer Platform

Allegiance announced that it has partnered with Clarabridge, a leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics. Allegiance signed an agreement to license the Clarabridge sentiment and text analytics solution for use in the Allegiance platform.

Allegiance Releases Spotlight Data Mining to Accelerate Enterprise Customer Intelligence

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced the availability of Allegiance Spotlight™, the first and only data mining product built for business users who need to get high-value insights from large customer datasets quickly and easily.

VOC Professional Certification™ – Industry Education Series from Allegiance

Professionals in the fast-growing Voice of the Customer (VOC) industry are invited to a two-day VOC Professional Certification™ program being held in Park City, Utah, from Nov. 14 -16, 2012. The program, being offered by the Allegiance Education Services division of Allegiance, Inc., is the first – and only – certification program of its kind in the industry. It was developed in response to high demand from the VOC community – a rapidly growing group of professionals.

Allegiance Appoints Christopher Harrington to Board of Directors

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that Christopher C. Harrington has joined the Allegiance Board of Directors. Harrington has 25 years of experience in leading and managing national and worldwide sales teams operating across diverse markets. His expertise in business management, global marketing strategy and product development will help guide Allegiance’s future growth.

Allegiance Offers Migration Plan for CustomerSat Clients

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that it has developed an easy migration plan for clients of CustomerSat who would like to move their existing Enterprise Feedback Management (EFM) program to the Allegiance Engage platform.

How to Fuel a Modern Customer Experience Program: Allegiance/AMA Webinar

Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that it is presenting the complimentary webinar “How to Fuel a Modern Customer Experience Program” on Tuesday, July 31, 2012, at 11 a.m. MT (1:00 p.m. ET). The webinar is sponsored by the American Marketing Association (AMA). To register, visit https://cc.readytalk.com/cc/s/showReg?udc=5t1i2gq278qo.

Healthy Directions Discovers Key Customer Insights Using Voice of Customer Platform from Allegiance

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that Healthy Directions, LLC has implemented the Allegiance Engage VOC platform to uncover insights and focus the customer experience on issues that impact customer loyalty and repurchase decisions.

Andy Compas Named VP of Client Services at Allegiance

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that Andy Compas has joined the company as vice president of client services. Compas will direct the efforts of the account management and client care departments, including managing and cultivating existing customer relationships, responding to customer questions and issues, and guiding clients to achieve maximum return on investment (ROI) and satisfaction.

Delivering Customer Intelligence eBook Now Available from Allegiance

Learn how to identify customer insights and create measurable business outcomes in a new ebook entitled Delivering Customer Intelligence. Published by Allegiance, the complimentary ebook includes expert advice, best practices and case studies on linking customer experience metrics to actionable data to create a positive return-on-investment. Download a copy at www.allegiance.com/intelligence.

Allegiance Welcomes Mike Chasteen as EVP of Sales and Client Services

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that Mike Chasteen has joined the company as executive vice president of sales and client services. Chasteen brings more than 25 years of high-technology sales and executive management experience to Allegiance. He will direct all sales, channel development efforts and client services, including managing the world-wide Allegiance direct sales and delivery teams and focusing the strategic efforts of channel and reseller partners.

Customer Experience Excellence is Focus of Day Two at Allegiance VoCFusion

How do companies create customer advocates for their brand? How can they drive customer loyalty by improving the customer experience? These were some of the questions answered on day two of Allegiance VoCFusion 2012 at the Cosmopolitan Hotel in Las Vegas. Highlights of the day include experts from Yahoo!, Temkin Group, Google, Lithium, Symantec and more, providing real world examples and expert advice on how to uncover and apply customer insights to improve the customer experience and accelerate growth.

Tony Hsieh of Zappos Keynotes Day One of Allegiance VoCFusion

Allegiance VoCFusion 2012 began on day one with an inspiring keynote address by Tony Hsieh, CEO of Zappos, on the importance of delivering happiness to customers and employees. The three-day event, held at the Cosmopolitan Hotel in Las Vegas, brings more than 350 Voice of Customer (VoC) and customer experience professionals together to learn from experts and share experiences on how to apply customer intelligence to fuel financial and operational growth.

Allegiance Partners with uSamp to Provide Easy Access to Survey Respondents

Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, announced today that it has partnered with uSamp, a provider of technology and survey respondents used to obtain consumer and business insights. uSamp’s growing Business-to-Business and Business-to-Consumer online survey sample database offers easy access to qualified survey respondents that will aid in the success of Allegiance client programs.

Allegiance Named a 2012 CRM Excellence Award by Customer Interaction Solutions Magazine

Allegiance, Inc., a provider of Voice of Customer Intelligence (VOCi) technology and services, announced today that TMC, an integrated media company, has named Allegiance Engage a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award. Allegiance Engage was selected based on its ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and customer lifecycle.

Allegiance VoCFusion 2012 with Keynote by Tony Hsieh of Zappos Explores the Power of Customer Insight

Leading companies and industry experts will gather to explore the power of customer insight at the upcoming VoCFusion 2012 on May 14 to 17, 2012 at the Cosmopolitan Hotel in Las Vegas. Sponsored by Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, VoCFusion offers inspiring speakers, informative workshops, peer networking, and panel discussions about how organizations can gain and apply customer intelligence to fuel financial and operational growth across the entire organization.

Allegiance Names Jennifer Beyer as VP of Best Practices

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that Jennifer Beyer, former director of market research at Fidelity Investments, has been named vice president of best practices at Allegiance. With in-depth knowledge in developing successful programs that drive customer acquisition and retention, Beyer will counsel Allegiance customers on building an actionable VOC program.

Allegiance to Present at SXSW: How Gen Y & Z Expectations Will Transform the Customer Experience

Tomorrow’s customer will be accustomed to an always-available ecosystem of online, mobile, and social media feedback channels, and therefore will expect and demand fast responses. These customers will have a seemingly “A.D.D.” mentality and businesses need to be ready. Techniques for listening to the customer will change; surveys will become a hidden dialogue, communication channels will evolve and what customers expect from a company will shift dramatically.

The Customer Cascade: How Customer Feedback Drives Experience Design and Business Outcomes

Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that it is presenting the complimentary webinar “The Customer Cascade: How Customer Feedback Drives Experience Design & Business Outcomes” on Thursday, February 23, 2012, at 11 a.m. MST (1:00 p.m. EST). Registration is available at https://www1.gotomeeting.com/register/443642032.

Andrew McInnes, Top Customer Experience Analyst, Joins Allegiance

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced Andrew McInnes, formerly customer experience analyst at Forrester Research, has been named director of product marketing at Allegiance. McInnes will help guide Allegiance products, go-to-market strategies and thought leadership programs.

Allegiance CXPro Simplifies Analysis and Measurement of Customer Experience

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced the availability of CXProÔ, a package of software and services specially designed for customer experience (CX) professionals. The Allegiance CXPro package simplifies customer experience management by combining survey templates and reports, including analytics and dashboards, with CX-specific consulting and best practices to accelerate any customer experience program.

Allegiance Receives Customer Interaction Solutions Magazine’s 2011 Product of the Year Award

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced that TMC, a global, integrated media company, has chosen the Allegiance Engage Voice of Customer (VOC) Platform for a Customer Interaction Solutions 2011 Product of the Year Award. Allegiance was selected due to its innovative approach to delivering products and solutions that enable businesses to be more attentive to their customers.

State of Oregon Uses Real-Time Feedback from Allegiance to Automate Insights and Reduce Costs

Allegiance, Inc., a provider of VOCi® (Voice of Customer Intelligence) technology and services, today announced that the State of Oregon Department of Administrative Services (DAS) has implemented the Allegiance Engage VOC platform to identify process improvements and increase customer satisfaction at the agencies it serves. By linking transactional customer experience surveys with specific customer interactions, DAS is able to act on feedback in real time to improve the customer experience.

Driving Business Growth through Transactional Surveys: Nov. 9, 2011 Webinar by Allegiance

Allegiance, Inc., a provider of VOCi® (Voice of Customer Intelligence) technology and services, today announced that it is presenting the complimentary webinar “How to Drive Profitability and Business Growth with Your Transactional Survey Program” on Wednesday, November 9, 2011, at 12:00 p.m. CST (1:00 p.m. EST). Hosted by the American Marketing Association, webinar registration is available at http://bit.ly/AMASurvey.

Allegiance Recognized for Product Vision in Enterprise Feedback Management by Independent Research Firm

Allegiance, Inc., a provider of VOCi® (Voice of Customer Intelligence) technology and services, today announced that it has been recognized for its compelling product vision by Forrester Research Inc. in the September 2011 report: “The Forrester Wave™: EFM Satisfaction and Loyalty Solutions, Q3 2011″.

Chris Cottle of Allegiance Presents “Unifying Voice of Customer Across the Enterprise” at Sierra Ventures’ Annual CIO Summit

Allegiance, Inc., a provider of VOCi^® (Voice of Customer Intelligence) technology and services, today announced that Chris Cottle, Allegiance EVP of Marketing and Products, presented “Unifying Voice of Customer Across the Enterprise” at the Sierra Ventures 6th Annual CIO Summit. The Summit took place October 11-12 at the Four Seasons Silicon Valley in Palo Alto, Calif.

Allegiance Strengthens Engineering and Software Development Team for Voice of Customer Intelligence Platform

Allegiance, Inc., a provider of VOCi^® (Voice of Customer Intelligence) technology and services, today announced that it has expanded its engineering and software development team to address growing demand for its products and services. The company has named Jason Taylor, formerly with Omniture and Novell, as executive vice president of engineering.

Understanding the Customer of the Future: Allegiance Webinar with Jeremiah Owyang

Allegiance, Inc., a provider of VOCi^® (Voice of Customer Intelligence) technology and services, today announced that it is presenting the complimentary webinar “Understanding the Customer of the Future; Tools and Analytics for the Feedback Professional” on Tuesday, September 20, 2011, at 12:00 p.m. CST (1:00 p.m. EST). Hosted by the American Marketing Association, webinar registration is available at http://bit.ly/AllegianceAMA.

Allegiance Joins Customer Experience Professionals Association as Sponsor

Allegiance, Inc., a provider of VOCi^® (Voice of Customer Intelligence) technology and services, today announced that it has joined the Customer Experience Professionals Association (CXPA) as a sponsor. The CXPA is a global industry trade group whose members are responsible for creating and maintaining an overall positive customer experience—a vital objective for any organization that offers products or services for sale.

Allegiance Customer JetBlue Airways Receives Forrester 2011 Voice of the Customer Award

Allegiance, Inc., a provider of VOCi^® (Voice of Customer Intelligence) technology and services, today announced that JetBlue Airways, an Allegiance customer, has been awarded the prestigious 2011 Voice of the Customer Award by Forrester Research. The Forrester Voice of the Customer Award recognizes organizations that excel in collecting, analyzing, and acting on customer feedback. The awards were announced at the Forrester’s Customer Experience Forum 2011 in New York with nearly 1,400 customer experience professionals in attendance.

3Rivers Credit Union Expands Wallet Share and Referrals by Improving Customer Experience with Allegiance

Allegiance, Inc., a provider of VOCi^® (Voice of Customer Intelligence) technology and services, today announced that 3Rivers Credit Union has implemented the Allegiance Engage VOC platform to improve member experience. By listening and responding to member feedback, 3Rivers has increased new account referrals by eight times while boosting checking and savings account balances from existing members.

Allegiance Secures $12 Million in Funding to Fuel Growth in Voice of Customer Intelligence Technology and Services

Allegiance, Inc., a provider of VOCi^® (Voice of Customer Intelligence) technology and services, today announced that it has closed a $12 Million round of series B funding, led by new investor El Dorado Ventures with participation from Rembrandt Venture Partners and current investor Allegis Capital.

Guy Kawasaki, Jeremiah Owyang, and Voice of Customer Experts Highlight Day Two of Allegiance Engage Summit

Hundreds of Voice of Customer (VOC) professionals and customer intelligence experts gathered on Tuesday, May 18, 2011, for day two of the Allegiance Engage Summit in Park City, Utah. Highlights of the day included author and former Apple chief evangelist Guy Kawasaki and social technology expert Jeremiah Owyang. Workshops focused on real world examples and expert advice concerning how to uncover and apply insights from customer feedback to achieve positive business outcomes.

Record Attendance, Inspiring Keynotes, New Partners Announced at Day One of Allegiance Engage Summit

The Allegiance Engage Summit in Park City, Utah, brought together a sold out attendance of more than 250 Voice of Customer (VOC) professionals and Customer Intelligence experts to share experiences and discover new ways to leverage customer insights to drive business growth. Allegiance also announced new partners as well as 15 new product features. Due to the growing interest in VOC programs, next year’s event, renamed as VOCFusion, will be held at the Cosmopolitan Hotel in Las Vegas in 2012.

New Sponsors and Speakers Elevate Customer Insights at Allegiance Engage Summit

Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, today announced new sponsors and speakers for its fifth annual Engage Summit on May 15 – 18, 2011 at the Chateaux Resort at Silver Lake in Deer Valley, Utah. Workshops, speakers and networking sessions will focus on driving business growth through customer intelligence, including use of social platforms, data visualization and text analytics.

Allegiance Receives Highest CRM Magazine Service Award for Third Consecutive Year

Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, announced that it has received the 2011 Service Leader Award for Enterprise Feedback Management (EFM) by CRM Magazine, the industry’s leading publication. This marks the third year in a row that Allegiance has been chosen for the highest award, which rates the top three vendors in eight categories based on a composite score that includes revenue, revenue growth, market share, customer wins, reputation for customer satisfaction, depth of product functionality, and company direction.

Allegiance Partners with JetBlue to Elevate the Customer Experience

Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, announced today that JetBlue Airways has partnered with Allegiance to quickly uncover insights from customer and feedback to identify areas that can be applied to improve the customer experience. JetBlue will use the Allegiance Engage platform, a Customer Intelligence in the Cloud solution that turns real-time customer and feedback into highly actionable business intelligence.

Voice of Customer, Customer Intelligence Experts Shape the Future at 2011 Allegiance Engage Summit

Leading companies and industry experts will gather to define the future of Voice of Customer programs at the upcoming 2011 Engage Summit on May 15 – 18, 2011 at the Chateaux Resort at Silver Lake in Deer Valley, Utah. Sponsored by Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, the 2011 Engage Summit offers industry-leading presentations, formal workshops, networking, and panel discussions about ways to turn customer feedback into real-time insights that drive business growth.

Allegiance to Present at Attensity Annual User Conference

Allegiance to Present “Unlocking the Power of Survey Data and Your Customer Satisfaction Scores with Text Analytics” at Attensity Annual User Conference

Allegiance Turns Tweets into Actionable Customer Insights

Allegiance today announced the integration of social media into its Engage Voice of the Customer (VOC) platform to allow businesses to filter and convert unstructured comments on social media into structured data for analysis and action. The Allegiance Engage platform gathers customer feedback from multiple channels in real time into a centralized system to accelerate critical customer insights and decision-making.

Allegiance Ranked Among Top 10 Revenue Growth Leaders in Software Magazine’s 2010 Software 500

Allegiance Inc., a leading provider of Voice-of-the-Customer (VOC) solutions, today announced its inclusion on Software Magazine’s 28th Annual Software 500 ranking of the world’s largest software and service providers. The annual ranking includes software companies ranging from two to greater than $100 million in revenue.

New paper from Allegiance, Inc. shows how technology can be used to uncover insights from freeform customer comments

Consumers generate an incredible amount of online content about brands by posting comments that are publicly available to everyone. Most compelling, these comments are not being said to the companies themselves, but to the world at large. A new white paper from Allegiance titled “How Text Analytics Changes Everything” provides details on how technology can be used to gather and analyze the explosion of unstructured, freeform text from online customer comments to gain valuable insights.

Allegiance Named Finalist for the 2010 Red Herring 100 North America Award

Allegiance, Inc., a leading provider of Voice-of-the- Customer (VOC) solutions, announced today that it has been selected as a Finalist for Red Herring’s North America 100 award, a prestigious list honoring the year’s most promising private technology ventures from the North American business region.

Allegiance Announces Winners of 2010 Engagement Awards

Allegiance, Inc., a leading provider of Voice-of-the- Customer (VOC) solutions, today announced the winners of the Allegiance Engagement Awards. The Engagement Awards are given to organizations that have demonstrated high customer or employee engagement based on customer and employee surveys collected through the Allegiance Engage platform in 2009. Companies with high engagement scores use employee and customer feedback to boost customer retention, differentiate their businesses, and grow revenues faster.

Allegiance, Inc. Awarded Highest CRM Magazine Service Award for Enterprise Feedback Management

Allegiance, Inc., a leading provider of voice-of-the- customer (VOC) and feedback management solutions, today announced that it has received the 2010 Service Leader Award for Enterprise Feedback Management (EFM) by CRM Magazine, the industry’s leading publication. This marks the second year in a row that Allegiance has been chosen for the highest award, which is determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.

Allegiance CEO Adam Edmunds Named Finalist in Ernst & Young Entrepreneur Of The Year Award

Allegiance, Inc., a leading provider of Voice-of-the- Customer (VOC) solutions, announced today that CEO Adam Edmunds has been named a Utah region finalist in the Ernst & Young Entrepreneur Of the Year Award 2010 in the technology category. The Ernst & Young awards program was designed to recognize outstanding entrepreneurs who demonstrate extraordinary success in the areas of innovation, financial performance and personal commitment to their businesses and communities.

New Allegiance Voice of the Customer Platform Redefines Customer Research and Accelerates Retention

Allegiance today announced it has accelerated the way companies attain critical customer insights and make business decisions with the launch of Engage7, the first Voice of the Customer (VOC) platform that integrates social media and mobile/SMS feedback management, text analytics, ad-hoc and transactional surveys and powerful reporting into a fully automated VOC offering. Engage7 allows companies to listen to customer feedback in real time and take action to boost customer retention, differentiate their businesses and grow revenues faster.

Geek Squad Founder and Oakland Athletics GM Headline Allegiance Engage Summit 2010 User Conference

Mark your calendars now for the Allegiance Engage Summit 2010 on May 16—19, 2010 at the Chateaux Resort at Silver Lake in Deer Valley, Utah. The Engage Summit 2010 is a user conference that brings together inspirational speakers, customer and employee loyalty experts, industry leaders and Allegiance customers to uncover ways to solve today’s most pressing business problems.

Allegiance Inc. Concludes Banner Year in Growth and Awards

Allegiance, Inc., a leading provider of Voiceof-the-Customer (VOC) solutions, today announced that 2009 was a banner year in the company’s growth. The company attributes this to several factors, including its consolidation of the Enterprise Feedback Management (EFM) with the purchase of Inquisite, the expansion of its customer base to a variety of industries, and its ability to develop technology that can replace traditional market research services.

11 Easy Ways to Improve Your Survey Response Rates – New Paper from Allegiance

Surveys are a powerful and cost-effective way to gather information and uncover new opportunities. However, businesses find it challenging to get the right mix of people and achieve a high enough response rate to ensure accurate survey results. Allegiance, Inc., a leading provider of Voice-of-the-Customer (VOC) solutions, today announced the availability of its complimentary white paper “11 Easy Ways to Improve Your Survey Response Rates,” which provides no-cost, practical ways to improve survey response rates by as much as 72 percent.

Nicor National Selects Allegiance Engage to Boost Customer and Employee Engagement

Allegiance, Inc., a leading provider of Voice-of the-Customer (VOC) solutions that help companies capitalize on customer and employee engagement, today announced that Nicor National, a provider of turnkey energy efficiency and warranty solutions for utilities across the country, has selected the Allegiance Engage platform for managing, responding to and analyzing customer and employee feedback.

Voice of the Employee (VOE) Report Reveals That Employee Engagement Is Critical to Business Survival

Listening and responding to employee feedback is essential to creating a sustainable competitive advantage, according to a new survey of human resource professionals issued by Allegiance, Inc., a leading provider of VOC and VOE solutions. The Allegiance Voice of the Employee (VOE) Industry Research Report is based on a quantitative survey of human resource managers and CEOs conducted by Allegiance between January-June 2009.

Allegiance Engage Platform 6.3 Expands Ways to Collect, Manage and Analyze Voice of Customers, Employees and Partners

Allegiance, Inc. today announced the immediate availability of Allegiance Engage 6.3, a comprehensive system that continually collects feedback from multiple channels into a central database for real-time analysis and action. Engage 6.3 incorporates Inquisite Survey, a robust and proven end-to-end survey solution acquired by Allegiance, to provide organizations with a single platform to perform surveys and gather, analyze and act on feedback from customers, partners and employees.

National Benchmarking from Allegiance Takes the Pulse of Banking / Credit Union Customer Loyalty and Engagement

Allegiance, Inc., a leading provider of Voice-of the-Customer (VOC) solutions that help companies capitalize on customer and employee engagement, today announced mid-year results of its National Benchmarking/Pulse of America survey. The ongoing survey of consumers, which is the foundation of the Allegiance National Benchmarking service, tracks and compares customer satisfaction, loyalty and engagement trends at U.S. banks and credit unions and determines the specific factors that have the strongest impact on customer engagement.

Voice of the Customer (VOC) Practitioners Speak Out on Challenges and Opportunities

Senior Voice of the Customer (VOC) practitioners are challenged to close the feedback loop with customers and tie customer experience to ROI, according to a new report issued by Allegiance, Inc., a leading provider of VOC solutions. The Allegiance Voice of the Customer (VOC) Industry Research Report contains the results of focus groups and surveys with senior VOC practitioners from companies of all sizes and industries.

Allegiance Ranks 58 on Inc. 500 List of Fastest Growing Companies

Allegiance, Inc., a leading provider of Voice-of-the Customer (VOC) solutions that help companies capitalize on customer and employee engagement, today announced that it has been named one of the 500 fastest growing, privately held companies in the country by Inc. Magazine. Allegiance ranked number 58 overall and number five among software providers, with a growth rate of 2,236 percent from 2005 to 2008.

Allegiance, Inc. Consolidates the Enterprise Feedback Management Market by Acquiring Inquisite

Allegiance, Inc., a leading provider of voice-of-the customer (VOC) solutions that help companies capitalize on customer and employee engagement, today announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas. With the purchase of Inquisite, Allegiance accelerates its leadership position in next-generation Enterprise Feedback Management (EFM) solutions.

Retaining Customers in Tough Economic Times – New Allegiance Whitepaper

Now available from Allegiance, Inc., a new white paper titled “Retaining Customers in Tough Economic Times” provides nine tips for succeeding at customer retention in a marketplace that does not follow traditional rules. The paper includes insights on how to identify defecting customers, understand what is causing them to leave, take action to keep them coming back, and prevent them from leaving in the future.

Allegiance Debuts Engage 6 with DataSync Real-time Data Sharing

Allegiance, Inc. today announced the release of Engage 6, the only multichannel enterprise feedback management (EFM) platform that incorporates voice-of-the-customer and voice-of-the-employee to help companies capitalize on engagement. Allegiance Engage 6 includes DataSync, the industry’s first data synchronization system that allows feedback data to be shared in real time with diverse applications such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) to provide a complete view of company relationships.

Allegiance and Loyalty 360 Unveil New Research Focused on Current Loyalty Program Adoption Practices

Allegiance, Inc., a leading provider of voice-of-the customer solutions that help companies capitalize on engagement, and Loyalty 360, the Loyalty Marketer’s Association, an unbiased, market driven “voice of the customer” clearinghouse, will unveil key findings from a loyalty practitioner joint industry survey titled “Loyalty Insights Study” at the Loyalty Expo, May 31 to June 2 at the Westin Diplomat in Hollywood, Florida.

Hospitals Turn to Allegiance to Mitigate Risk and Improve Patient Satisfaction

Hospitals are mitigating risk and improving patient satisfaction by gathering and responding to feedback using the Allegiance Engage platform, a family of solutions that gathers patient and employee feedback through multiple channels (email, Web, print, phone) into a central database for analysis and action. By responding quickly to patient and employee concerns and grievances, hospitals can resolve issues and prepare for unscheduled audits by government agencies. Currently, more than 20 percent of the nation’s hospitals use Allegiance solutions to manage and respond to feedback.

Allegiance, Inc. Wins CRM Magazine Top Service Award for Enterprise Feedback Management

Allegiance, Inc., a leading provider of voice-of-the-customer solutions that help companies capitalize on engagement, today announced that it has been awarded the top 2009 Service Award for Enterprise Feedback Management (EFM) by CRM Magazine, the industry’s leading publication. Winners were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction. Allegiance ranked highest compared to other EFM vendors in
reputation for customer satisfaction, depth of functionality and company direction.

Adam Edmunds of Allegiance Named 2009 vSpring Capital 100 Venture Entrepreneur

Allegiance, Inc., a leading provider of voice-of-the-customer solutions that help companies capitalize on engagement, today announced that CEO Adam Edmunds has been voted as one of the vSpring Capital 100 Venture Entrepreneurs for 2009. Members of the v100 are chosen through a community-nominated and peer-selected process. Receiving this designation means that Edmunds was recognized as one of the 100 most likely people to lead a successful venture in Utah within the next few years.

Frost Bank Chooses Allegiance to Drive Higher Customer Retention and Loyalty

Allegiance, Inc., a leading provider of voice-of-the-customer solutions that help companies capitalize on engagement, today announced that Frost Bank, one of the largest banking organizations in Texas, has selected Allegiance to help it drive higher customer retention and loyalty. Frost is using Allegiance CustomerPulse and ActiveSurvey to listen to customers and actively monitor their needs.

David Boyce, VP Retail Strategy at Oracle, Joins Allegiance Board of Directors

Allegiance, Inc., a leading provider of voice-of-the-customer solutions that help companies capitalize on engagement, today announced that David Boyce, vice president strategy for Oracle’s retail business unit, has joined its board of directors. A respected entrepreneur and executive, Boyce lends Allegiance expertise in enterprise software strategy, company building and software development for the retail sector.

Allegiance Receives 2008 Product of the Year Award from Customer Interaction Solutions Magazine

Allegiance, Inc., a leading provider of Enterprise Feedback Management (EFM) solutions that help companies capitalize on engagement, has received a 2008 Product of the Year Award from Customer Interaction Solutions magazine, the top publication covering customer relationship management (CRM), call centers and teleservices since 1982. The award recognized the Allegiance Engage platform for its outstanding contribution to the CRM industry.

The Spillover Effect: How Positive Employee Engagement Can Increase Profits

Businesses looking for ways to increase sales and profits often overlook a critical component: employee engagement. That is the message in a new white paper from Allegiance, Inc., a leader in enterprise feedback management solutions. Titled “The Spillover Effect,” the paper is based on one of the largest research studies conducted on engagement, which found that one out of every 10 customers was hurt by disengaged employees. Written by Allegiance loyalty and engagement expert Dr. Gary Rhoads, the paper explores how employee engagement impacts a business in real dollars and suggests ways that businesses can capitalize on this opportunity.

New book shares insights from leading industry experts and practitioners on engagement as the new battleground in 21st century business

Leading loyalty experts from Allegiance, J.D. Power & Associates, Peppers & Rogers Group, CustomerThink, and others have compiled a book examining the critical nature of engagement as the new business battleground. The new book, entitled “Engagement: Winning the Battle for Customer Hearts and Minds,” is aimed at marketing and business executives who are looking for innovative approaches to increasing customer and employee loyalty. Chapters provide insights and guidance on how to use engagement as a competitive advantage, the economics of engagement, how to increase customer loyalty, the link between employee and customer engagement, and more.

Warning to Banks: Monitor Customer Engagement to Avoid Losing Depositors

In its ongoing national survey of consumer attitudes toward banks, Allegiance, Inc. uncovered that Washington Mutual and Wachovia Bank had sharp declines in customer engagement starting in the second quarter of 2008 until the present. Washington Mutual fell from 31 percent to 21 percent, while Wachovia dropped from 36 percent to 26 percent. Allegiance, a provider of Enterprise Feedback Management solutions, recommends that financial institutions pay attention to customer loyalty and engagement to avoid losing depositors.

Allegiance Announces New Thought-Leadership Paper: Do You Know Why Your Customers Really Buy?

Marketers often ignore a critical measurement – customer attitudes and emotions – when examining customer behavior. “Do You Know Why Customers Really Buy” is a new white paper available from Allegiance, Inc., a leading provider of Enterprise Feedback Management (EFM) solutions, that explains how new feedback technology can provide essential attitudinal data to help determine how to present the right message to the right customer at the right time.

Allegiance’s SilentWhistle Drives Ethics Reporting for Yamaha Motor Corporation USA

Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, today announced that Yamaha Motor Corporation USA has selected Allegiance SilentWhistle as its ethics reporting system. The Web-based and phone-based system provides Yamaha employees and shareholders with a safe, convenient and confidential communications channel to ask questions, submit comments and/or express any potential concerns that they may have related to fraud, waste, theft, harassment or discrimination.

Allegiance Engage Platform Selected by Emeritus Senior Living

Allegiance, Inc., a provider of technology and services that help companies capitalize on engagement, today announced that Emeritus Senior Living, a national provider of assisted living and dementia care services, has selected the Allegiance Engage platform to manage and measure engagement with employees, residents and their families. Allegiance Engage provides Emeritus with a single repository to collect and respond to all resident and employee feedback received through the Web, email, surveys, mail or by phone.

Allegiance Named One of Utah’s Emerging Eight

Allegiance, Inc., a provider of technology and services that help companies capitalize on engagement, today announced it has been selected as one of the Emerging Eight in the Utah Business 2008 Fast 50 awards. Allegiance received the award at a luncheon and awards ceremony on August 27 presented by Ernst & Young and Kirton & McConkie.

Engagement: The New Competitive Advantage; White Paper from Peppers & Rogers Group and Allegiance

Engagement as the new battleground for business is the subject of a new white paper published jointly by Peppers & Rogers Group, the globally recognized leader in customer strategy, and Allegiance, Inc., a provider of technology and services that help companies capitalize on engagement. “Engagement: The New Competitive Advantage” provides readers with an enhanced understanding of engagement, a recognition of why it is so critical today, a realization that it can be measured and managed, knowledge of what drives it, and an appreciation of its multi-faceted impact on the business.

Allegiance Names Jason Strickland VP of Corporate Development

Allegiance, Inc., a provider of technology and services that help companies capitalize on engagement, today announced that Jason Strickland has been named vice president of corporate development. In this new position, Strickland will be responsible for developing strategic partnerships with systems integrators, value-added resellers, market researchers, consultants, original equipment manufacturers and others that provide mutually beneficial advantages.

Allegiance Offers Broad, Scalable Customer Support Program

Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, today introduced a comprehensive, three-tiered customer support program that allows customers to choose the support level that suits their needs. The new support services include a searchable knowledge base, on-line interactive support, quarterly reports, and an annual check up to identify areas needing improvement.

Allegiance Engage Platform Adopted by Leading Companies in Financial, Healthcare and Manufacturing Industries

Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, today announced the growing adoption of its Engage platform by leading companies in a variety of industries. Newly acquired customers, including Emeritus Assisted Living, Life Time Fitness, and Commerce Bank, have recognized the importance of gathering and managing feedback, using predictive technology, and developing action plans to improve employee and customer loyalty and engagement.

Allegiance Best Practices Consulting Helps Companies Apply Data and Take Action to Improve Engagement

Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, today introduced Best Practices Consulting Services, a group of PhDs, statisticians, and loyalty and engagement experts who help companies collect and apply data to improve employee and customer engagement. Allegiance experts use data gathered through the Allegiance Engage platform to reveal behavioral drivers and develop action plans that positively impact growth.

Allegiance Receives 2008 CRM Excellence Award

Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, announced today that its Engage platform has received a 2008 CRM Excellence Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine.

Building an Ethical Culture Should be Top Priority for Today’s Companies

When it comes to building an ethical culture, many organizations simply don’t know where to begin. In a new white paper from Allegiance, companies will learn about the six most valuable steps to creating an ethical culture and the top four benefits they gain by doing so. The paper suggests that, while building an ethical culture takes time, doing so is not as difficult as companies may think. The investment is worth the effort and pays dividends in reduced risk, fraud and litigation, currencies that all businesses can understand.

Allegiance Launches Flexible, Comprehensive Training and Education Services

Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, today introduced a full range of educational services that combine computer-based e-learning, instructor-led training, and on-site courses, including a certification program. Using a blended learning approach, Allegiance education services address the needs of customers for anytime, anywhere training with pay-as-you-go convenience or all access passport. Course offerings cover Allegiance product knowledge as well as the principles of engagement and how to apply them.

The Economics of Engagement: How Customer Engagement Increases Revenue, Growth and Profits

Businesspeople know at a gut level that engaged customers translate into higher revenues and profits, but they struggle with quantifying the impact of engagement efforts on the bottom line. Allegiance, Inc. (www.allegiance.com) has developed a simple yet powerful method to help businesses measure the impact of engagement activities on revenue.

Allegiance Engage Summit 2008 Showcases Strategies to Master Customer & Employee Engagement

Business leaders seeking a new competitive edge can learn more about engagement and how to capitalize on it by listening to top engagement leaders at the Allegiance Engage Summit 2008 on May 7 – 9, 2008 at the Chateaux Resort at Silver Lake in Deer Valley, Utah. Keynote speakers include engagement and loyalty industry thought leaders such as Bob Caruso, executive director of the Voice of the Customer Center of Excellence at J.D. Power and Associates, Bob Thompson, CEO of CustomerThink Corp., and Dr. Gary Rhoads, engagement and loyalty expert.

Engagement as New Business Battleground is Focus of Allegiance Engage Summit 2008

Business leaders gathered to hear from experts, share best practices and learn how to capitalize on engagement at the Allegiance Engage Summit 2008 on May 7 – 9, 2008. Allegiance provides Enterprise Feedback Management (EFM) technology and services that give companies the ability to fully engage their customers and employees and use predictive technology to increase loyalty and grow faster.

Allegiance Announces New Ethics Training and Code of Conduct Services

Allegiance, Inc., the premier provider of Enterprise Feedback Management (EFM) solutions, today introduced its new Ethics Training Suite, a collection of services that helps organizations educate their employees on a variety of ethics related issues, including detecting and preventing fraud, preventing sexual harassment, raising and resolving ethical issues, and code of conduct writing and design.

Buying Loyalty: Do Rewards Programs Translate Into Customer Engagement?

Nearly 90 percent of American shoppers participate in rewards programs to gain points, discounts or prizes for purchasing products, but do these programs actually create engaged customers? Allegiance, Inc. explores this issue in a new white paper entitled Buying Loyalty: Do Rewards Programs Translate Into Customer Engagement?

Allegiance Continues Record Revenue and Customer Growth in 2007

Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, today announced that 2007 continued its record growth in revenue and customer acquisition, achieving a fourth straight year of triple-digit revenue growth and a customer base that now includes more than 1600 companies. This continued expansion is a direct result of the increased demand for the Allegiance Engage platform, a Web-based system launched in 2007 that helps companies capitalize on the business opportunities created by engaging with customers and employees.

Oregon Secretary of State Selects Allegiance SilentWhistle to Promote Ethical Culture

Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions, announced today that the Oregon Secretary of State, Audit Division, has implemented Allegiance SilentWhistle, a Web-based and phone-based system used by Oregon residents and state employees to anonymously report ethics violations. SilentWhistle provides a safe, convenient and confidential communications channel that is used to submit ethical violations for possible investigation, including government fraud, waste, theft, harassment or discrimination.

Top 11 Ways to Increase Employee Loyalty

Emotionally connected and engaged employees are the most loyal and productive, according to Allegiance, Inc., a premier provider of Enterprise Feedback Management (EFM) solutions. Allegiance today identified Eleven Ways to Increase Employee Loyalty to help companies improve employee satisfaction and reduce turnover.