MysteryShopper

Real customer experiences in real time

A real-life moment taken at random in your company. That's what mystery shopping is all about—pinpointing an average person's experience and helping your company improve based on the data collected. Trouble is, "real life" can turn into unreal expenses and time delays. And since personal shoppers aren't typically regular customers anyway, employees can spot the fake—and the experience is compromised. A new concept of online mystery shopping from Allegiance™ can help.

Cut out the extra time and costs

Traditionally, mystery shopping is full of expense, delay, and inconsistent
data. Costs typically involve travel and expenses—on top of professional fees. More discouraging, mystery shopping results often require weeks for analysis; by the time feedback is written by the shopper, collected and compiled, the situation is outdated and your response can seem stale.

Making it real

Allegiance answers these challenges with a new concept of mystery shopping handled with real customers whose experience is captured online. Allegiance MysteryShopper™ allows you to extract the details you're looking for, but in a convenient, unobtrusive way. By using this tool you can:

• See your facility from a customer's viewpoint
• Measure employee attitudes and service
• Improve adherence to policies and procedures
• Receive feedback immediately
• Make informed decisions based on real-time data
• Improve your service & profitability by responding to the desires of actual customers
• Strengthen customer relationships