Engage Summit 2010 Resources
Contact Allegiance Sales
or Call (801) 617-8000 (8-5 MT)
or Call (801) 617-8000 (8-5 MT)
Engage Summit 2010 Resources
Thanks for attending Engage Summit 2010.
Download slidedecks from presenters. If you have difficulties logging in, contact communications@allegiance.com for password information.
| Presenter and Title (* – Password required for download) | Media | Date | Place |
|---|---|---|---|
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Turn your Customers Voice into an Asset * Bruce Temkin, Temkin Group |
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May 17, 2010 | Deer Valley, UT |
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Five Methods to Let Your Survey & Feedback Data Reveal Powerful New Insights * Rama Ramakrishnan, Ph.D., Senior Lecturer, MIT Sloan School of Management |
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May 17, 2010 | Deer Valley, UT |
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The Top of the Food Chain: Highly Engaged Customers and Employees
* Dr. Gary Rhoads & Dr. David Whitlark, Loyalty Experts, Allegiance |
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May 17, 2010 | Deer Valley, UT |
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Text Analytics: The Secret Weapon and Key to Successful Feedback Management * Eric Weight, Text Analytics Expert |
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May 17, 2010 | Deer Valley, UT |
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The Geek Squad Saves the World * Robert Stephens, Founder, Geek Squad |
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May 18, 2010 | Deer Valley, UT |
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Using NPS to Live Up To The Virgin Brand * Paul Hodgins, Virgin Media Customer Experience |
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May 18, 2010 | Deer Valley, UT |
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Case Study: Delivering Value in the Contact Center Using Customer & Employee Feedback Data * Barbara Porter, Nicor National |
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May 18, 2010 | Deer Valley, UT |
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Top Ways to Improve Survey Response Rates * Annette Gleneicki, Senior Director of Customer Success, Allegiance |
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May 18, 2010 | Deer Valley, UT |
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Increasing Engagement Through a Strong B2B VOC Program * Kym Cadle, Director of Customer Care, Otis Spunkmeyer |
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May 18, 2010 | Deer Valley, UT |
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Using Customer Feedback to Drive Business Priorities * Tabitha Dunn, Director of Customer Insights, Citrix Online |
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May 18, 2010 | Deer Valley, UT |
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Data...Action...Results * Ted Vagelos, former SVP head of Virgin Mobile, Allegiance telecom and retail expert |
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May 18, 2010 | Deer Valley, UT |
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How to Integrate Social Media with Customer Retention Initiatives * Becky Carroll, President, Petra Consulting Group Matt Bowman, Allegiance Marketing |
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May 18, 2010 | Deer Valley, UT |
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The Art & Science of Connecting VOC to Business Outcomes * Bob Caruso, Managing Director, Endeavor Management |
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May 18, 2010 | Deer Valley, UT |
[Left to right] 1) Billy Beane, GM, Oakland A's 2) Robert Stephens, Founder, Geek Squad 3) Al Nevarez, VP Product Strategy, Allegiance
Adam Edmunds, CEO, Allegiance with Billy Beane, GM, Oakland A's
Allegiance team-building games: Flying monkeys and RC monster truck obstacle course
Jason Hewlett, entertainer
* Net Promoter Score and NPS are trademarks of Fred Reichheld, Satmetrix Systems, Inc., and Bain & Company, Inc.
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