Engage Platform Technology: Feedback Management

Customer/Employee Voice
An always-on listening system deployed to any and all touch points in your organization, including web, phone, and other areas where customers and employees can provide feedback. You can gather and respond in real-time to customer and employee complaints, comments, and suggestions, and use ActiveSurvey to drill-down into specific areas that may have been uncovered by the Customer/Employee Voice & Pulse products. Utilize a comprehensive case management system to track submissions to resolution.

SilentWhistle Ethics Reporting
A web and phone-based anonymous ethics reporting system ensuring Sarbanes-Oxley 301 compliance and deterring fraud and other unacceptable and unethical behavior in the workplace.