Engage Platform Technology: Feedback Collection

ActiveSurvey
Design, collect, and analyze specific data in real-time from a targeted community. ActiveSurvey let's you easily collect ad-hoc, point-in-time data from any target group or list. Active survey integrates fully with enterprise management tools allowing you to ensure that customers and employees are not over surveyed by separate groups within your organization, resulting in lower response rates and diminished data quality.

Customer/Employee Pulse: (20/20 Vision)
A top-down analysis survey that consists of various indices that measure attitudes and intentions of customers and/or employees such as stress/passion, productivity, engagement and turnover risk. Through a short, standardized set of questions designed by our PhDs and loyalty experts, organizations can accurately know the tactics and drivers that move these indices, and their correlation.

MysteryShopper
A post transactional survey analysis of customer engagement and employee performance focused on an individual's experience with a product or service, or with the organization in general.