Customer Loyalty: Testimonials/Validation

"All employees are expected to provide customers with "Excellence through Service" and agree to uphold RWJ Hamilton's 5-Star Service Standards in eight areas including commitment to customers; commitment to co-workers; courtesy and etiquette; communication; privacy; and safety awareness. Employees are recruited, selected, and evaluated using these standards, and it is the CustomerVoice and EmployeeVoice systems from Allegiance that allows us to prove we are doing what we claim."

"The reporting capabilities of the Active Listening System give me visibility into what is happening on the front-lines of the bank. Rather than make decisions based on anecdotal information, I can now base them on real-time customer feedback that I can see for myself."

"A few irritated employees can quickly deflate company morale and momentum, disturbing the customer experience and even impacting sales. EmployeePulse and EmployeeVoice quickly helped us identify employee concerns and gave us the tools to track and resolve these issues. We've experienced an overall improvement in employee attitude, and work effort has never been better. We're also excited about our cost savings due to decreasing turnover from 38% to just 18%."

"We use CustomerVoice to gather automated product feedback and suggestions from our customers. The value comes in the ease of use and depth of content we're able to capture. Our products are more aligned with what our customers want and as a result we sell more and have fewer complaints. We can't live without it!"

"The Allegiance team is extremely professional and responsive. The implementation of their system was almost effortless, and their knowledgeable staff is always available to answer our questions."

"The Allegiance feedback system has saved us 70% over manually handling feedback ourselves. Allegiance Engage saves us hundreds of thousands of dollars a year, as well as improves our ability to build relationships with customers."

"The Allegiance CustomerVoice feedback system has helped us communicate better with our customers than ever before. Our customers value the ability to share their thoughts with us at almost every point of contact. This allows me to retain customers—not just customer data."

"We now enjoy stronger relationships with our physicians-including more referral business, as a result of our success with PartnerVoice."

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