Engage Suite

Customer Feedback

According to a recent report by JupiterResearch, companies are responding less often to customer feedback sent through email as a result of the rise in customer feedback emails and the lack of technology to aggregate, track, and respond to the volume of emails. The lack of response is having a direct impact on the bottom line as angry customers take their business elsewhere or direct their inquiries to call centers, which can drive up costs for the organization and consumers.

Listening and responding to customer feedback, whether via email or the phone, is critical to developing customer loyalty. By providing an accessible, always open-communications line for customers, organizations can capture vital customer feedback that can help eliminate issues before the become problems.

CustomerVoice by Allegiance, Inc. is a scalable, Web-based technology that serves as a customer feedback management system for a number of finance, healthcare, hospitality, education, technology and retail Web sites. CustomerVoice provides organizations with a feedback control center that captures customer feedback, delivers automated responses to accountable customer service reps and managers, and allows organizations to respond quickly and efficiently to customer questions and concerns.

Learn how to take control of your customer feedback