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Allegiance is always looking for talented and motivated individuals who are anxious to offer the high level of customer service and ingenuity our clients expect
Job Openings
If you don't see what you're looking for, please check back with us for future opportunities, or e-mail a cover letter and resume to jobs@allegiance.com. Thank you very much for your interest!
Customer Success Manager – Tier 3 Support
Position Summary:
We're seeking a "Can-Do" individual who is the right mix of customer advocate, product champion, and problem-solving enthusiast. You've got to love our software but love our clients even more!
Self starters will soon possess thorough product knowledge and operate under moderate supervision. You must have a proven track record in learning new technology and empowering clients to do the same. Reporting directly to the Sr. Director, Customer Success, this position is both people and product-oriented and owns the awesome responsibility of keeping our clients happy and carrying on a tradition of excellence in customer support.
Responsibilities:
Support a pre-determined list of accounts, with responsibilities including...
- Provide technical support to users on software-related needs/questions via email, phone calls, and web conferencing
- Identify, resolve, and communicate client and product satisfaction issues to management
- Deliver knock-your-socks-off service by performing problem analysis, follow-up, testing, and troubleshooting, as well as identifying and reporting bugs and enhancements
- Communicate sometimes-complex technical details to a non-technical audience
- Foster credibility with a technical audience
- Create user accounts and other system administrative tasks
- Present technical concepts in a clear manner to clients through email, phone calls, and web conferencing
- Perform problem analysis resulting in resolution of product-related problems, including the appropriate referral to other service areas, follow-up, testing, troubleshooting, and the identification of bugs and enhancements. As a part of troubleshooting, you may be responsible for reproducing the client's environment, suggesting workarounds, and working with Development to provide patches.
- Log all support incidents so that recurring problems are reported to, and tracked by, Development
- Contribute FAQ content to the product knowledge base for our client self-support website
Desired Skills:
- Independent thinker, creative problem solver
- Excellent written and verbal communication skills
- Ability to communicate complex technical details to a non-technical audience; ability to foster credibility with a technical audience.
- Proven ability to listen and empathize with a client's situation
- Solid technical skills
- Must be an enthusiastic and positive individual who enjoys interactions with others
- Must be extremely organized and able to manage multiple projects at the same time
- Self motivated, flexible, and adaptable
- Ability to work under the constraints of strict deadlines and short turnaround times
Education & Experience:
- Bachelor's degree (experience may be substituted for degree)
- Minimum of two years experience in technical/customer support
Application procedure:
Please email a cover letter and resume to jobs@allegiance.com and reference the Customer Success Manager position.
Allegiance Account Development Manager
Job Description
The Account Development Manager's job is to identify and qualify opportunities for direct sales within a focused geography. This position will work with key decision makers, understand their needs, and educate them on the value of the Allegiance Voice of the Customer platform.
Essential Responsibilities
- Generate qualified opportunities with key decision makers for direct sales organization
- Manage and develop a sales district in partnership with direct sales organization
- Use the phone to outbound cold call and respond to all inbound inquiries
- Attend regional events to promote products and services
- Grow, maintain and update accounts and contacts in CRM system
Specialized Knowledge & Skills
- Solution selling experience
- Ability to engage senior level decision makers
- Focus on meeting goals/objectives
- A self-starter with high energy
- Skillful at relationship development and management
- Excellent verbal and written communication proficiencies
- Strong time management skills
- BA/BS degree or equivalent combination of education, experience, and training
- 2-5 Years of experience in software sales is preferred
Senior Software Developer (Austin, TX)
Position Summary:
Allegiance, a leading provider of voice-of-the-customer (VOC) solutions that help companies capitalize on customer and employee engagement, is looking for a Senior Software Developer to enhance our existing software development team.
Your primary role will be working with our senior development team implementing new product modules to augment our existing product line. Our new product modules are developed using primarily Visual C# and ASP.NET.
Responsibilities:
- Estimating time to implement user stories (product features)
- Breaking down large stories into smaller development tasks
- Estimating and signing-up for development tasks
- Writing code to implement user stories
- Optimizing and tuning performance of our application
- Participating in incremental design and architectural improvements
- Refactoring existing code
- Debugging and troubleshooting existing code
- Pair programming with other developers, including offsite teams
- Performing manual and automated testing
- Designing user interfaces
- Assisting with pre-sales engineering for large accounts
- Performing technical competency interviews
- Attending meetings with customers to gather feedback on product
- Training and mentoring junior developers
Specialized Knowledge & Skills:
- Five or more years experience designing and building enterprise software applications
- Demonstrated proficiency working with Microsoft Visual C# .NET and ASP.NET
- Good verbal and written communication skills
- Analytical skills sufficient to determine the source/resolution of problems of a highly complex nature
- Ability to work under the constraints of strict deadlines and short turnaround times, including extended work weeks when necessary
- Ability to take instruction and criticism
- Working knowledge of productivity software (Word, Excel, Outlook, PowerPoint, etc.)
- Working knowledge of relational databases (MS-SQL) and database programming
- Familiarity with networking protocols and technologies
Education:
- BS in Computer Science/Computer Information Systems or equivalent degree/experience
Company Background
Allegiance, Inc. is the premier provider of Enterprise Feedback Management (EFM), solutions that drive growth and increased profitability through improved customer and employee loyalty and engagement. The Allegiance Engage Platform is a suite of web and phone-based solutions and best practices that allows companies to measuring and managing customer and employee engagement across the enterprise. The components of The Engage Platform are customizable to each company's needs, and offer management tools and predictive analytics that link customer and employee engagement to real business outcomes. Allegiance serves customers of all sizes across a variety of industries. Allegiance is a privately owned company based in South Jordan, Utah.
Notice:
The jobs at Allegiance are dynamic. The preceding statements are intended to describe the general nature and level of work necessary for this position. It is not intended as an exhaustive list of all responsibilities, duties, or skills required and should not be construed as a complete job description. Allegiance is an Equal Opportunity Employer.
