Career Opportunities

Engagement Manager

Position Summary

This is a great opportunity a progressive technology company who is creating industry leading Voice of the Customer Intelligence (VOCi^®) solutions. Allegiance is expanding its Services team due to the significant demand for its products and services by the world's leading and most successful enterprises. This dynamic Professional Services team offers highly-challenging positions for the right people, and an excellent opportunity to join a company with an established product line and a rapidly growing customer base. We are looking for bright, creative, technical and responsible individuals with an excellent track record of accomplishments. This is a critical position is the Allegiance Professional Services group since they have primary responsibility to lead and direct all aspects of enterprise customer implementations. A strong manager with the ability to act as a consultant and advisor to customers will perform well in this position.

Responsibilities

Lead cross functional implementation teams of VOC solutions, with responsibilities including (but not limited to):

• Work closely with the Allegiance Sales Team to manage the technical and strategic application of Allegiance's technology across customer verticals
• Manage tactical implementations including: requirements gathering, developing scope, scheduling, prioritizing and managing risk
• Ability to research and extend Allegiance's core technology as needed
• Develop internal relationships with Engineering, Sales, Marketing, and Professional Services
• Assist in the development of services best practices and tool kits
• Travel required
• Industry experience in some or all of the following:
• Hospitality, Travel & Transportation
• Retail Banking
• High Tech business to business
• Retail
• Insurance & Healthcare
• Manufacturing & Energy

Desired Skills

• Strong experience working directly with customers in Program Management or Solutions Consultant role on large and small scale enterprise software implementations
• Management Consulting /IT Consulting experience is a strong advantage
• Experience with MS SQL Server RDBMS and OLAP based software systems
• Experience implementing Business Intelligence platforms
• Excellent problem solving, decision-making, and analytical skills
• Expertise in managing strategic communications with both internal and external stakeholders
• Ability to communicate complex technical details to a non-technical audience; ability to foster credibility with a technical audience
• Independent thinker, creative problem solver
• Excellent written and verbal communication skills
• Proven ability to listen and empathize with a client's situation
• Solid technical skills
• Must be an enthusiastic and positive individual who enjoys interactions with others
• Must be extremely organized and able to manage multiple projects at the same time
• Self motivated, flexible, and adaptable
• Ability to work under the constraints of strict deadlines and short turnaround times
• Eye for detail
• Proficient in Excel

Education and Experience

• Bachelor's degree in MIS, EE or CS, MBA with MIS or Management concentration preferred but not required
• 3-5 years experience in technical implementations, solution design, technical project management, or similar

Senior Business Insights Analyst

Job Description

We're not looking for statisticians per se (though you need to be able to use SPSS, R, SAS, etc.) but for people who are highly experienced with using analytical tools to mine customer and survey data and can interpret the analysis to tell the story of the "what" and the "why." The candidate we are looking for will be able to innovate new analytical approaches in order to remain one step ahead of Allegiance's competition - and to provide clients with cutting edge offerings.

You MUST have a proven track record of conducting high-quality analysis of client survey data using sound statistical methods and analytical approaches. The Senior Business Insights Analyst will be part of a deadline-driven program consulting team that advises on clients' strategic roadmaps or action plans based on survey results and knowledge of clients' businesses. While the person in this position will be able to run appropriate statistical analyses to drill down to root cause, summarize and explain the findings, and advise on key themes, he/she must also be able to tie them all together to create a clear overall story appropriate for both executive and business unit/functional managers. It will also be important to demonstrate the value of customer loyalty and satisfaction data by linking survey results with clients' financial, operational, and other business metrics.

Responsibilities

As a Senior Business Insights Analyst, your role would require you to support our clients as follows:

• Understand the business issues and data challenges of clients' organizations and industries
• Conduct high-quality, detailed analyses of client survey data using sound statistical techniques
• Synthesize data from various sources, interpret, and compile into one cohesive story
• Through analysis, identify strengths and weaknesses and suggest areas for improvement
• Articulate findings in both management reports and/or executive PowerPoint presentations
• Mine client survey data using our proprietary algorithm/tools or new ones you will recommend
• Work with team to develop new approaches to mining client data to identify "the why"
• Develop standardized templates to help automate the analytical offerings to clients

Types of analysis required will vary but might include regression analysis, correlation analysis, (sub)partial correlation analysis, factor analysis, decision trees, CHAID, ROI, Economics of Engagement/Loyalty, financial linkage analysis (survey data to financial or other business metrics), customer value analysis (CVA), genetic algorithms, structural equation modeling, and more.

Desired Skills

While the ideal candidate does not need to be a statistician, you MUST have 4 or more years of experience using SAS, SPSS, R, or other statistical software packages

• Strategic thinker, critical problem solver
• Excellent written and verbal communication skills
• Ability to communicate complex details of analysis to a non-analytical audience; ability to foster credibility with an audience
• Must be an enthusiastic and positive individual who enjoys interactions with others
• Must be extremely organized and able to manage multiple projects at the same time
• Innate curiosity and desire to connect insights and gain inspiration from disparate sources
• Ability to work under the constraints of strict deadlines and short turnaround times
• Highly proficient with Excel and PowerPoint

Education & Experience

• Bachelor's Degree in a quantitative field (i.e., statistics, psychology, finance), Masters Degree preferred
• Minimum of 4 years analytical consulting experience

Application Procedure

Please email a cover letter and resume to jobs@allegiance.com and reference the Senior Business Insights Analyst position.

Account Manager

Position Summary

As an Account Manager at Allegiance, you will own the client relationship post-implementation/post-launch. You will be tasked with nurturing and building client relationships as you partner with your clients to take their businesses to the next level. You'll be responsible for the ongoing success of their VOC programs, ultimately ensuring referrals and renewals.

Responsibilities

• Be intimately knowledgeable about all of Allegiance's products and offerings
• Own the client account/relationship (for multiple accounts)
• Build long-term, deep relationships at various levels within client organizations
• Understand clients' ongoing businesses, objectives, and issues
• Design "Year 2 Strategies"
• Work with clients as their partners to help them address their needs and challenges
• Respond to ad hoc inquiries and requests
• Proactively review client programs
• Conduct account reviews
• Retain existing business
• Identify new business opportunities within existing accounts

Account Managers will deliver the highest-possible level of service, be extremely client-focused, and work proactively with accounts to ensure satisfaction and renewal.

Skills

• Interpersonal/relationship-building
• Customer service
• Strong and proven track record of successfully managing client relationships
• Project/account management
• Excellent work ethic and leadership skills
• Excellent presentation and written/oral communication skills

Education and Experience

• BS or BA; MBA a plus
• Prior account management experience required

Application Procedure

Please email a cover letter and resume to jobs@allegiance.com and reference the Account Manager position.

Business Insights Analyst

Position Summary

We're not looking for statisticians per se (though you need to be able to use SPSS, R, SAS, etc.) but for people who are experienced with using analytical tools to mine customer and survey data and can interpret the analysis to tell the story of the "what" and the "why."

You MUST have a proven track record of conducting high-quality analysis of client survey data using sound statistical methods. The Business Insights Analyst will be part of a deadline-driven program consulting team that advises on clients' strategic roadmaps or action plans based on survey results and knowledge of clients' businesses. While the person in this position will be able to run appropriate statistical analyses to drill down to root cause, summarize and explain the findings, and advise on key themes, he/she must also be able to tie them all together to create a clear overall story appropriate for both executive and business unit/functional managers. It will also be important to demonstrate the value of customer loyalty and satisfaction data by linking survey results with clients' financial, operational, and other business metrics.

Responsibilities

As a Business Insights Analyst, your role would require you to support our clients as follows:

• Understand the business issues and data challenges of clients' organizations and industries
• Conduct high-quality, detailed analyses of client survey data using sound statistical techniques
• Synthesize data from various sources, interpret, and compile into one cohesive story
• Through analysis, identify strengths and weaknesses and suggest areas for improvement
• Articulate findings in both management reports and/or executive PowerPoint presentations
• Mine client survey data using our proprietary algorithm/tools

Types of analysis required will vary but might include regression analysis, correlation analysis, (sub)partial correlation analysis, factor analysis, decision trees, CHAID, ROI, Economics of Engagement/Loyalty, financial linkage analysis (survey data to financial or other business metrics), customer value analysis (CVA), genetic algorithms, structural equation modeling, and more.

Desired Skills

• While the ideal candidate does not need to be a statistician, you MUST have 1-3 years experience using SAS, SPSS, R, or other statistical software packages
• Strategic thinker, critical problem solver
• Excellent written and verbal communication skills
• Ability to communicate complex details of analysis to a non-analytical audience; ability to foster credibility with an audience
• Must be an enthusiastic and positive individual who enjoys interactions with others
• Must be extremely organized and able to manage multiple projects at the same time
• Innate curiosity and desire to connect insights and gain inspiration from disparate sources
• Ability to work under the constraints of strict deadlines and short turnaround times
• Proficient with Excel and PowerPoint

Education and Experience

• Bachelor's degree, preferably in a quantitative field (i.e., statistics, psychology, finance)
• Minimum of one year of analytical consulting experience

Application Procedure

Please email a cover letter and resume to jobs@allegiance.com and reference the Business Insights Analyst position.

Enterprise Sales Manager

Position Summary

As an Enterprise Sales Manager, you will represent and sell Allegiance services, be able to demo products, and be able to develop a strong sales pipeline. This position will be assigned sales ownership of all accounts in a specified territory selling to organizations with annual revenue of greater than $2 billion.

Responsibilities

Some responsibilities include the following:

• Proven successful track record of selling to an Executive level audience
• Strong executive-level presentation skills including the ability to lead sophisticated white board discussions
• Successful track record of managing large 6 & 7 figure deals within a complex enterprise sales cycle
• Be able to effectively manage out of Salesforce.com
• Ability to forecast a sales cycle
• Proven ability to cultivate executive-level relationships to create sales opportunities

Education and Experience

• Bachelor's degree
• Travel is required for appropriate sales activities (onsite presentations, discoveries, white-boarding discussions, solution architecting, etc.)

Other

• Position will report to EVP Sales at Allegiance
• Travel is required for appropriate sales activities (onsite presentations, discoveries, white-boarding discussions, solution architecting, etc.)

Application Procedure

Please email a cover letter and resume to jobs@allegiance.com and reference the Enterprise Sales Manager position.

User Experience Designer

Location:

Austin, TX or Salt Lake City, UT

This is a full time position.

Position Summary

Are you passionate about creating user-friendly, efficient, and memorable web applications? Do you want to work in a customer driven environment? Enjoy pushing the frontiers of modern web technology for thousands of users across many enterprises? Are you also a CSS Ninja, jQuery Czar and pixel counter? If so, we have the job for you! Allegiance is looking for a User Experience Designer.

Allegiance builds a web platform that helps its users listen to their customers. We do this by helping our clients collect the voice of their customer through surveys, social media, phone applications, mobile applications, SMS, and whatever else might be next. Then we convert this data into useful information and insight through interactive online reporting, dashboards, and data visualizations.

In this position, you will be responsible for designing the UI experiences that both our business and consumer user see! We are looking for a professional who can immerse themselves in our user's world, design workflows, wireframes, prototypes, and create great user experiences. We're looking for a user experience designer that has a blend of artistic product design skills as well as solid skills in HTML/CSS/Javascript. You will help keep our Agile engineering process efficient, and wow our customers.

Responsibilities

• Continuously learn about needs, listening initiatives, and data communication challenges from customers and prospects
• Discover gaps in our product's usability and workflow
• Design the ideal user experience based on functional requirements and our persona's needs.
• Develop early wireframes and high fidelity mockups
• Conduct usability tests with our customers
• Create and iterate through mockups and prototypes based on feedback
• Create and inspire adherence to user interface standards across the product
• Ability to take designs from PSD or wireframe to product
• Help the engineering team build high quality, cross browser interfaces
• Be the artist for our user interface!

Skills

• Experience developing SaaS/enterprise web application interfaces
• Strong knowledge and experience with web applications, HTML & CSS
• Experience with Javascript and jQuery
• Experience with Adobe Creative Suite
• Strong organization skills and ability to multi-task
• Experience designing BI tools or reporting applications a plus
• Experience with server-side web frameworks such as ASP.Net a plus

Education and Experience

• 5+ years of UX design experience and expertise in interaction design fundamentals
• A degree in Interaction Design, Visual Design or equivalent experience

Application Procedure

Qualified candidates submit resume to jobs@allegiance.com and reference the User Experience Designer position.

In addition please include the following:

• Cover letter indicating why you would be the best fit
• Portfolio of your most recent application designs
• Link to your website, if you have one
• Tell us about one "I wish I had thought of that" moment you had recently

Company Background

Allegiance, Inc. is a voice of customer intelligence (VOCi^®) company. Allegiance creates actionable business intelligence by uniquely combining any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to provide VOC-base business intelligence, or VOCi. Allegiance offers advanced forms of feedback collection, ad-hoc surveys, transaction surveys, relationship surveys, customer experience surveys, and unsolicited and unstructured feedback management. Allegiance solutions are easily applied to both employee and customer groups, and include advanced analytics, discovery, and reporting to create automated insights to help you get more from the data that you collect. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009, and ranked a "Top 10" by Software 500 in 2010.

Notice

The jobs at Allegiance are dynamic. The preceding statements are intended to describe the general nature and level of work necessary for this position. It is not intended as an exhaustive list of all responsibilities, duties, or skills required and should not be construed as a complete job description. Allegiance is an Equal Opportunity Employer.