Career Opportunities

Engagement Manager

Position Summary

This is a great opportunity a progressive technology company who is creating industry leading Voice of the Customer Intelligence (VOCi^®) solutions. Allegiance is expanding its Services team due to the significant demand for its products and services by the world's leading and most successful enterprises. This dynamic Professional Services team offers highly-challenging positions for the right people, and an excellent opportunity to join a company with an established product line and a rapidly growing customer base. We are looking for bright, creative, technical and responsible individuals with an excellent track record of accomplishments. This is a critical position is the Allegiance Professional Services group since they have primary responsibility to lead and direct all aspects of enterprise customer implementations. A strong manager with the ability to act as a consultant and advisor to customers will perform well in this position.

Responsibilities

Lead cross functional implementation teams of VOC solutions, with responsibilities including (but not limited to):

• Work closely with the Allegiance Sales Team to manage the technical and strategic application of Allegiance's technology across customer verticals
• Manage tactical implementations including: requirements gathering, developing scope, scheduling, prioritizing and managing risk
• Ability to research and extend Allegiance's core technology as needed
• Develop internal relationships with Engineering, Sales, Marketing, and Professional Services
• Assist in the development of services best practices and tool kits
• Travel required
• Industry experience in some or all of the following:
• Hospitality, Travel & Transportation
• Retail Banking
• High Tech business to business
• Retail
• Insurance & Healthcare
• Manufacturing & Energy

Desired Skills

• Strong experience working directly with customers in Program Management or Solutions Consultant role on large and small scale enterprise software implementations
• Management Consulting /IT Consulting experience is a strong advantage
• Experience with MS SQL Server RDBMS and OLAP based software systems
• Experience implementing Business Intelligence platforms
• Excellent problem solving, decision-making, and analytical skills
• Expertise in managing strategic communications with both internal and external stakeholders
• Ability to communicate complex technical details to a non-technical audience; ability to foster credibility with a technical audience
• Independent thinker, creative problem solver
• Excellent written and verbal communication skills
• Proven ability to listen and empathize with a client's situation
• Solid technical skills
• Must be an enthusiastic and positive individual who enjoys interactions with others
• Must be extremely organized and able to manage multiple projects at the same time
• Self motivated, flexible, and adaptable
• Ability to work under the constraints of strict deadlines and short turnaround times
• Eye for detail
• Proficient in Excel

Education and Experience

• Bachelor's degree in MIS, EE or CS, MBA with MIS or Management concentration preferred but not required
• 3-5 years experience in technical implementations, solution design, technical project management, or similar

Account Manager

Position Summary

As an Account Manager at Allegiance, you will own the client relationship post-implementation/post-launch. You will be tasked with nurturing and building client relationships as you partner with your clients to take their businesses to the next level. You'll be responsible for the ongoing success of their VOC programs, ultimately ensuring referrals and renewals.

Responsibilities

• Be intimately knowledgeable about all of Allegiance's products and offerings
• Own the client account/relationship (for multiple accounts)
• Build long-term, deep relationships at various levels within client organizations
• Understand clients' ongoing businesses, objectives, and issues
• Design "Year 2 Strategies"
• Work with clients as their partners to help them address their needs and challenges
• Respond to ad hoc inquiries and requests
• Proactively review client programs
• Conduct account reviews
• Retain existing business
• Identify new business opportunities within existing accounts

Account Managers will deliver the highest-possible level of service, be extremely client-focused, and work proactively with accounts to ensure satisfaction and renewal.

Skills

• Interpersonal/relationship-building
• Customer service
• Strong and proven track record of successfully managing client relationships
• Project/account management
• Excellent work ethic and leadership skills
• Excellent presentation and written/oral communication skills

Education and Experience

• BS or BA; MBA a plus
• Prior account management experience required

Application Procedure

Please email a cover letter and resume to jobs@allegiance.com and reference the Account Manager position.

Software Developer

Location:

Austin, Texas & South Jordan, Utah

Job Description

Allegiance, a leading provider of voice-of-the-customer (VOC) solutions that help companies capitalize on customer and employee engagement, is looking for a Software Developer to enhance our existing software development team. Your primary role will be working with our customer experience team implementing specific customer requests and implementations to our software products. Our product modules are developed using primarily Visual C# and ASP.NET.

Essential Responsibilities

• Helping to implement advanced customer requests
• Assisting in fulfilling customer requirements
• Assisting in determining product requirements that customers are requesting
• Estimating time to implement new product requirements from customer requests
• Breaking down new product requirements into smaller development tasks
• Writing code to fulfill new product requirements
• Fulfilling testing of new product requirements
• Refactoring existing code
• Debugging and troubleshooting existing code
• Assisting with pre-sales engineering for large accounts
• Attending meetings with customers to gather feedback on product

Specialized Knowledge & Skills

• Demonstrated proficiency working with Microsoft Visual C# .NET and ASP.NET
• Good verbal and written communication skills
• Ability to work under the constraints of strict deadlines and short turnaround times, including extended work weeks when necessary
• Ability to take instruction and criticism
• Working knowledge of productivity software (Word, Excel, Outlook, PowerPoint, etc.)
• Working knowledge of relational databases (MS-SQL) and database programming

Education

• BS in Computer Science/Computer Information Systems or equivalent degree/experience

Application Procedure

Please email a cover letter and resume to jobs@allegiance.com and reference the Software Developer position.

Product Manager, Software

Location:

South Jordan, UT

Position Summary:

Love to build great software solutions? Love a customer-driven work environment? Enjoy pushing the frontier with technology, analytics, and data visualization?  How about building software that truly empowers its clients to grow and capitalize on the voice of their customer?

Allegiance is seeking resumes for a software product manager. We're looking for a "techie" product manager with a track record of guiding engineering teams to successfully design and deploy scalable enterprise or consumer applications.

Job Duties:

• Product ownership (Agile Scrum) for our reporting & analytics platform
• Understand our client's needs, workflow, and life
• Research analytics, reporting, BI markets and competitors
• Create wireframes, use cases, and write stories
• Work with engineers to define products
• Launch new reporting products and features which drive new value from customer feedback data.
• Define and refine product vision and future direction
• Evaluate new technology
• Gather input from multiple teams
• Justify expenditure on new products
• Research, develop and manage a detailed execution project plan
• Support sales and professional services teams

Requirements:

• BA/BS in Computer Science, Math, Statistics, or related technical field (MS a plus)
• Two years of full-time work experience as a product manager
• Demonstrated capacity for developing and understanding strategy
• Outstanding organizational, project management and analytical skills
• Strong technical abilities
• Passion for new technologies
• Excellent written and oral communication skills
• Some travel to customer sites and global engineering sites

Other:

• It is preferred that candidate work at Allegiance headquarters in South Jordan Utah, but we are open to options
• Benefits and salary are commensurate with job skills, experience, etc.

 About Allegiance:

Allegiance, Inc. offers next generation Voice of the Customer (VOC) and feedback management software to help organizations grow customer and employee loyalty and engagement. The Allegiance Engage Software platform facilitates survey creation and gathers responses and unsolicited comments in real-time into a centralized online system, saving time, effort and money. Allegiance Enterprise Feedback Management (EFM), predictive analytics, and professional services combine to help businesses capitalize on engagement. In 2009, Allegiance was ranked 5^th on the list of fastest-growing private software companies in the U.S. by Inc. Magazine.

Qualified candidates submit resume to jobs@allegiance.com

Instructional Designer

Location:

South Jordan, UT

Position Summary:

The instructional designer is responsible for designing all training curriculum (written and elearning) and delivering training courses via the internet and standard classroom training.

Responsibilities:

• Create and maintain help files
• Create course materials (documentation and elearning tools)
• Train small and large groups of customers and employees
• Travel to customer sites as needed for training or consulting
• Train new employees

Skills:

• Advanced knowledge of Adobe Framemaker (Version 10 and above preferred)
• Intermediate knowledge of Adobe Captivate, Flash and Robohelp
• Experience using WebEx training center, or a similar online training tool.
• Advanced Instructional Design Experience
• Knowledge of the Kirkpatrick model of instructional design.
• Experience using alternative assessment
• Experience documenting and training complex software systems.
• Engaging teaching style
• Experience using survey software (Survey Monkey, Zoomerang or similar)
• Ability to work independently

Education and Experience:

• Bachelor’s Degree in Instructional Science, English or Communications
• 5+ years experience as an instructional designer in a technical environment
• 2+ years experience training technical topics via the web and face to face (not soft skills)
• Experience working with complex software systems
• Basic understanding of Statistics and Data Analysis
• Familiarity with Net Promoter desirable
• 2+ years technical writing experience

About Allegiance:

Allegiance, Inc. offers next generation Voice of the Customer (VOC) and feedback management software to get highly actionable business intelligence from Voice of Customer and Voice of Employee data. The Allegiance Engage Software platform facilitates survey creation and gathers responses and unsolicited comments in real-time into a centralized online system, saving time, effort and money. Allegiance Enterprise Feedback Management (EFM), predictive analytics, and professional services combine to help businesses capitalize on engagement. In 2009, Allegiance was ranked 5th on the list of fastest-growing private software companies in the U.S. by Inc. Magazine.

Qualified candidates submit resume and cover letter to jobs@allegiance.com and reference the Instructional Designer position.

Database Administrator

Location:

South Jordan, UT

Position Summary:

Allegiance is seeking a Database Administrator to help support and maintain their Enterprise survey platform. The DBA will work within the DBA team to maintain and support our customers. The environment is fast-paced and challenging. The successful candidate will need to be self-motivated, team-oriented and an exceptional problem solver.

Responsibilities:

• Work with a team of DBA’s to manage SQL Server databases.
• Design and Maintain Plans and Schedules for database maintenance.
• Design and Maintain security on databases.
• Troubleshoot and Manage production issues.
• Work with System Admin Teams to troubleshoot and resolve problems.
• Work with Developers on bugs and resolutions for software issues.
• Design stored procedures, triggers, views and tables.
• Performance tuning of Databases
• Index tuning
• On Call support for a 24 x 7 x 365 company with international clients

Skills:

• Good Knowledge of t-SQL writing ability.
• SSIS experience a plus.
• Knowledge of SQL Server 2005,2008,2008r2 a plus

Experience:

• 1-5 years of SQL Server experience.

About Allegiance:

Allegiance, Inc. offers next generation Voice of the Customer (VOC) and feedback management software to get highly actionable business intelligence from Voice of Customer and Voice of Employee data. The Allegiance Engage Software platform facilitates survey creation and gathers responses and unsolicited comments in real-time into a centralized online system, saving time, effort and money. Allegiance Enterprise Feedback Management (EFM), predictive analytics, and professional services combine to help businesses capitalize on engagement. In 2009, Allegiance was ranked 5th on the list of fastest-growing private software companies in the U.S. by Inc. Magazine.

Qualified candidates submit resume and cover letter to jobs@allegiance.com and reference the DBA position.

Proposal Writer/RFP Specialist

Location:

South Jordan, UT

Position Summary:

The Proposal Writer will write and manage the RFP process from start to finish, including requests for information and technical and non-technical portions of proposals.

Responsibilities:

• Research and consult with subject matter experts to develop and write technical documentation for proposals
• Build compliance outlines, schedule and manage document process
• Provide re-writes and edits for subsequent proposal drafts, develop proposal templates and format all documentation
• Develop corporate capabilities, company qualification and introductions for proposals
• Interact with all levels of personnel, including senior management and subject matter experts

Skills:

• Proven writing, editing and managing skills
• Strong analytical and organizational skills
• Above average attention to detail
• Effective interpersonal and communication skills; ability to interact with all levels of personnel
• Able to balance multiple projects and tasks to meet deadlines, occasionally work evenings and weekends as needed

Education and Experience:

• Bachelor’s degree in either English/Journalism or a technical field or equivalent experience
• 5+ years of experience in technical writing, preferably in a Federal proposal development environment
• Technical Experience related to software design and development, project management, and other IT professional services is a plus
• Experienced user of Microsoft Office Suite 2007 (Word, Excel, Outlook, PowerPoint, Visio, etc.).
• Experienced in RFP generation

About Allegiance:

Allegiance, Inc. offers next generation Voice of the Customer (VOC) and feedback management software to get highly actionable business intelligence from Voice of Customer and Voice of Employee data. The Allegiance Engage Software platform facilitates survey creation and gathers responses and unsolicited comments in real-time into a centralized online system, saving time, effort and money. Allegiance Enterprise Feedback Management (EFM), predictive analytics, and professional services combine to help businesses capitalize on engagement. In 2009, Allegiance was ranked 5th on the list of fastest-growing private software companies in the U.S. by Inc. Magazine.

Qualified candidates submit resume and cover letter to jobs@allegiance.com and reference the Proposal Writer position.

Regional Sales Director

As a Regional Sales Director, you will represent and sell Allegiance services, be able to demo products, and be able to develop a strong sales pipeline. This position will be assigned sales ownership of all accounts in a specified territory selling to organizations with annual revenue of greater than $2 billion.

Responsibilities

Some responsibilities include the following:

• Proven successful track record of selling to an Executive level audience
• Strong executive-level presentation skills including the ability to lead sophisticated white board discussions
• Successful track record of managing large 6 & 7 figure deals within a complex enterprise sales cycle
• Be able to effectively manage out of Salesforce.com
• Ability to forecast a sales cycle
• Proven ability to cultivate executive-level relationships to create sales opportunities

Education and Experience

• Bachelor's degree
• 10+ years of sales experience, especially selling ASP and/or Integration solutions to the commercial side of consumer products, retail, automotive, and high tech sales.
• Strong business/sales acumen coupled with a sound understanding of SaaS technologies and strong knowledge of the Consumer Products, Retail, Automotive, High Tech sales or Financial Services.
• Excellent oral and written communications skills.
• Strong problem solving, presentation and organizational skills.
• Independent, self-starter with excellent matrix management skills.
• Comfortable dealing with technical and contractual issues.
• Team player with leadership ability.
• Travel is required for appropriate sales activities (onsite presentations, discoveries, white-boarding discussions, solution architecting, etc.)

Application Procedure

Please email a cover letter and resume to jobs@allegiance.com and reference the Regional Sales Director position.

Quality Assurance Engineer

Location:

South Jordan, UT

Position Summary:

The Quality Assurance Engineer will perform tasks requiring planning, scheduling, and testing to assure that developed features meet the acceptance criteria set by the product owners as well as established quality standards. This will be a key position on an agile team acting as a liaison between product owners and developers.

Responsibilities:

• Work with developers and product owners to help deliver on high quality features
• Promote and be a champion of quality on the team
• Develop and execute manual test cases that are inline with the agile development process
• Develop and execute a limited amount of automated test cases working with the Senior Automation Engineer
• Review agile stories for accuracy and depth and suggest / make changes as applicable
• Develop test cases that cover both the acceptance criteria as well as the negative paths
• Perform other agile quality assurance testing-related duties as required

Skills:

• General understanding of the QA process and QA testing required
• Ability to meet deadlines
• Experienced with: SQL, Web applications, internationalization issues
• Ability to be flexible and adapt to rapidly changing priorities and situations
• Excellent communication skills (written and verbal), and interpersonal skills
• Excellent organizational and time management skills
• Excellent analytical and problem-solving skills
• Detail oriented
• Ability to work independently and in a team based environment
• Ability to work efficiently in a fast paced environment
• Ability to work under pressure and in high stress situations
• Ability to be self motivated

Education and Experience:

• Bachelor Degree in computer science or equivalent experience desired
• At least 2-5 years testing and quality assurance experience required

About Allegiance:

Allegiance, Inc. offers next generation Voice of the Customer (VOC) and feedback management software to get highly actionable business intelligence from Voice of Customer and Voice of Employee data. The Allegiance Engage Software platform facilitates survey creation and gathers responses and unsolicited comments in real-time into a centralized online system, saving time, effort and money. Allegiance Enterprise Feedback Management (EFM), predictive analytics, and professional services combine to help businesses capitalize on engagement. In 2009, Allegiance was ranked 5th on the list of fastest-growing private software companies in the U.S. by Inc. Magazine.

Qualified candidates submit resume and cover letter to jobs@allegiance.com and reference the QA position.

Company Background

Allegiance, Inc. is a voice of customer intelligence (VOCi^®) company. Allegiance creates actionable business intelligence by uniquely combining any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to provide VOC-base business intelligence, or VOCi. Allegiance offers advanced forms of feedback collection, ad-hoc surveys, transaction surveys, relationship surveys, customer experience surveys, and unsolicited and unstructured feedback management. Allegiance solutions are easily applied to both employee and customer groups, and include advanced analytics, discovery, and reporting to create automated insights to help you get more from the data that you collect. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009, and ranked a "Top 10" by Software 500 in 2010.

Notice

The jobs at Allegiance are dynamic. The preceding statements are intended to describe the general nature and level of work necessary for this position. It is not intended as an exhaustive list of all responsibilities, duties, or skills required and should not be construed as a complete job description. Allegiance is an Equal Opportunity Employer.