Voice of Customer (VOC) and Enterprise Feedback Management (EFM) solutions are what Allegiance is all about. We help organizations drive growth and increase profitability through improved customer and employee loyalty and engagement.
The Allegiance Engage platform is a feedback system that continually collects and analyzes the voice of customers and employees. Engage has the unique capacity to collect feedback through multiple channels (email, Web, print, phone) and accumulate those responses in a central database for analysis and action.
The Engage technology platform encompasses a family of feedback solutions including customer loyalty and employee retention; we round out our service offerings with professional services, training and support. Allegiance experts help companies to select the best feedback channels, customize surveys, and execute a strategic action plan to yield measurable results.
Allegiance solutions are preferred by a growing customer base of Fortune 500 companies including SAP, JetBlue, VMware, AT&T, Chevron, Dell, Intel, Visa, Citi, Johnson & Johnson, GAP, and Frost Bank. Allegiance is a privately owned company based in South Jordan, Utah.
Allegiance was formed in 2005 when SilentWhistle, an ethics compliance company founded by Adam Edmunds, merged with Allegiance Technologies, a provider of web-based feedback tools founded by Dr. Gary Rhoads. Since then, Allegiance has grown to become one of the leading providers of Enterprise Feedback Management solutions. In July 2009, Allegiance acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.
Allegiance was awarded the top 2009 Service Award by CRM Magazine, achieving the highest scores in customer satisfaction, depth of functionality, and company direction. Allegiance Engage was also selected as a winner of 2009 CRM Excellence award by TMC's Customer Interaction Solutions, a leading CRM publication.
Yes, we have a formal mission statement, or as we call it, a 'mojo' statement:
"We deliver the world's best technology to help our clients capitalize on their voice of customer."
Along the way we have a lot of fun, and that's part of what you get as an Allegiance client.
Download ten fun facts about Allegiance
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