<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Allegiance &#187; surveys</title>
	<atom:link href="http://www.allegiance.com/blog/tag/surveys/feed" rel="self" type="application/rss+xml" />
	<link>http://www.allegiance.com</link>
	<description>Voice of Customer Intelligence</description>
	<lastBuildDate>Thu, 17 May 2012 23:54:59 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.2</generator>
<xhtml:meta xmlns:xhtml="http://www.w3.org/1999/xhtml" name="robots" content="noindex" />
		<item>
		<title>The Survey is Dead…Long Live the Survey</title>
		<link>http://www.allegiance.com/blog/the-survey-is-deadlong-live-the-survey/3189</link>
		<comments>http://www.allegiance.com/blog/the-survey-is-deadlong-live-the-survey/3189#comments</comments>
		<pubDate>Tue, 14 Feb 2012 16:42:54 +0000</pubDate>
		<dc:creator>Sarah Simon</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=3189</guid>
		<description><![CDATA[In our professional lives, surveys are an indispensable tool in our enterprise voice arsenal. When combined with operational data, business performance metrics, social media chatter and other less-structured forms of customer voice (e.g. call center logs, online comment cards, in-bound emails and letters), survey results form the critical foundation of a rich and robust voice of the enterprise choir.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-survey-is-deadlong-live-the-survey/3189/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Where’s VOC Going, Anyway? Answer: VOCi</title>
		<link>http://www.allegiance.com/blog/where%e2%80%99s-voc-going-anyway-answer-voci/976</link>
		<comments>http://www.allegiance.com/blog/where%e2%80%99s-voc-going-anyway-answer-voci/976#comments</comments>
		<pubDate>Mon, 13 Dec 2010 16:30:08 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Feedback data]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer intelligence]]></category>
		<category><![CDATA[feedback data]]></category>
		<category><![CDATA[surveys]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=976</guid>
		<description><![CDATA[The focus of VOC is not to gather more surveys and data; it is to create actionable business intelligence that moves the needle. VOC practitioners are not great at this second part today, but getting better, and quickly. This is the reason VOC programs are gaining quick adoption now when they have stalled in the past. VOC best practices require a shift from data gathering, creating charts and reports, to providing prescriptive and predictive outcomes that support a business story.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/where%e2%80%99s-voc-going-anyway-answer-voci/976/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Linking business performance metrics with survey data</title>
		<link>http://www.allegiance.com/blog/linking-business-performance-metrics-with-survey-data/889</link>
		<comments>http://www.allegiance.com/blog/linking-business-performance-metrics-with-survey-data/889#comments</comments>
		<pubDate>Mon, 01 Nov 2010 23:00:34 +0000</pubDate>
		<dc:creator>Sarah Simon</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Feedback data]]></category>
		<category><![CDATA[business outcomes]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=889</guid>
		<description><![CDATA[The core objective of your feedback program is not to drive improved survey metrics. The ultimate objective is increased business performance and improved results. Dutifully reporting to a senior executive or business unit owner that “customer engagement scores have increased for the past eight quarters” is nice. Telling that same audience that “in this same time period, quarterly sales increases of 8%, on average, and a steady decline in customer attrition of 24% have been associated with increased customer engagement” is a much more compelling story.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/linking-business-performance-metrics-with-survey-data/889/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Offer a tasty and engaging survey to improve results</title>
		<link>http://www.allegiance.com/blog/tasty-survey/828</link>
		<comments>http://www.allegiance.com/blog/tasty-survey/828#comments</comments>
		<pubDate>Tue, 14 Sep 2010 15:26:15 +0000</pubDate>
		<dc:creator>Jarin Stevens</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Survey Abandonment]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=828</guid>
		<description><![CDATA[The goal of any survey builder is to get responders to stay for dinner and finish the conversation. After all, isn’t a survey just a conversation?  You ask engaging questions and expect the responder to give you a full, satisfying response. Here are some basic best practices for keeping respondents engaged in dinner/survey conversation.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/tasty-survey/828/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Transaction Surveys &#8211; The Basics</title>
		<link>http://www.allegiance.com/blog/transaction-survey-basics/756</link>
		<comments>http://www.allegiance.com/blog/transaction-survey-basics/756#comments</comments>
		<pubDate>Mon, 12 Jul 2010 14:39:48 +0000</pubDate>
		<dc:creator>Greg Heaps</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=756</guid>
		<description><![CDATA[Transactional surveys are a great way to capture customer feedback immediately following a transaction or event. Companies can use them to gain a better understanding of a customer’s experience and perceptions of service quality.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/transaction-survey-basics/756/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Complex World of Customer Feedback</title>
		<link>http://www.allegiance.com/blog/the-complex-world-of-customer-feedback/637</link>
		<comments>http://www.allegiance.com/blog/the-complex-world-of-customer-feedback/637#comments</comments>
		<pubDate>Tue, 27 Apr 2010 15:42:46 +0000</pubDate>
		<dc:creator>Greg Heaps</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[surveys]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=637</guid>
		<description><![CDATA[Not long ago, when customers had an issue with poor product or service, they had limited options. Either they could write a letter using pen and paper, or they could make a phone call hoping to talk with someone who could make a difference. Getting the company’s attention was only the beginning. Getting a response [...]]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-complex-world-of-customer-feedback/637/feed</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Increasing Employee Loyalty in a Down Economy</title>
		<link>http://www.allegiance.com/blog/increasing-employee-loyalty-in-a-down-economy/113</link>
		<comments>http://www.allegiance.com/blog/increasing-employee-loyalty-in-a-down-economy/113#comments</comments>
		<pubDate>Tue, 17 Feb 2009 21:41:20 +0000</pubDate>
		<dc:creator>Kyle LaMalfa</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[employee relationships]]></category>
		<category><![CDATA[employee loyalty]]></category>
		<category><![CDATA[employee productivity]]></category>
		<category><![CDATA[employee surveys]]></category>
		<category><![CDATA[job security]]></category>
		<category><![CDATA[surveys]]></category>
		<category><![CDATA[U.S. employees]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=113</guid>
		<description><![CDATA[A survey recently conducted by Towers Perrin, a global professional services firm, reveals that the current economic environment is stirring widespread anxiety among U.S. employees about their job security. This blog talks about some of the most important things that companies can do to increase their employee productivity and loyalty in this environment. 

]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/increasing-employee-loyalty-in-a-down-economy/113/feed</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Survey Data Cleansing: Five Steps for Cleaning Up Your Data</title>
		<link>http://www.allegiance.com/blog/survey-data-cleansing-five-steps-for-cleaning-up-your-data/74</link>
		<comments>http://www.allegiance.com/blog/survey-data-cleansing-five-steps-for-cleaning-up-your-data/74#comments</comments>
		<pubDate>Tue, 06 Jan 2009 19:04:40 +0000</pubDate>
		<dc:creator>Alan Bainbridge</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[data cleansing plans]]></category>
		<category><![CDATA[eliminating duplicate responses]]></category>
		<category><![CDATA[Survey data cleansing]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=74</guid>
		<description><![CDATA[Preparing your survey data for analysis can be a messy process. But it needn't be. In this article, Allegiance unveils a tried-and-true, five-step process for cleaning up your survey data.  ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/survey-data-cleansing-five-steps-for-cleaning-up-your-data/74/feed</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>First Impressions Matter (Part 2 in a Series on Electronic (email) Survey Response Rates)</title>
		<link>http://www.allegiance.com/blog/first-impressions-matter-part-2-in-a-series-on-electronic-email-survey-response-rates/71</link>
		<comments>http://www.allegiance.com/blog/first-impressions-matter-part-2-in-a-series-on-electronic-email-survey-response-rates/71#comments</comments>
		<pubDate>Mon, 15 Dec 2008 16:48:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[e-mail surveys]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=71</guid>
		<description><![CDATA[Response rates to e-mail surveys can sometimes be low. Here are some tips for improving them. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/first-impressions-matter-part-2-in-a-series-on-electronic-email-survey-response-rates/71/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Survey Abandonment is like Death to a Researcher &#8211; Upshot: Put High-Abandonment Questions at the End</title>
		<link>http://www.allegiance.com/blog/survey-abandonment-is-like-death-to-a-researcher-upshot-put-high-abandonment-questions-at-the-end/60</link>
		<comments>http://www.allegiance.com/blog/survey-abandonment-is-like-death-to-a-researcher-upshot-put-high-abandonment-questions-at-the-end/60#comments</comments>
		<pubDate>Thu, 04 Dec 2008 18:06:02 +0000</pubDate>
		<dc:creator>Kyle LaMalfa</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Online Surveys]]></category>
		<category><![CDATA[Survey Abandonment]]></category>
		<category><![CDATA[survey questions]]></category>
		<category><![CDATA[survey respondents]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=60</guid>
		<description><![CDATA[Have you ever noticed that more people start your online surveys than finish them? It&#8217;s like they start clicking through the answers and then suddenly they have a heart attack and it&#8217;s curtains! What is happening to those hapless survey takers? Life insurance actuaries, the Census Bureau, and the Social Security Administration use a tool [...]]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/survey-abandonment-is-like-death-to-a-researcher-upshot-put-high-abandonment-questions-at-the-end/60/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

<!-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/

Page Caching using disk: enhanced

Served from: www.allegiance.com @ 2012-05-22 02:17:44 -->
