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	<title>Allegiance &#187; survey</title>
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		<title>Holding On to Customers During Tough Times</title>
		<link>http://www.allegiance.com/blog/holding-on-to-customers-during-tough-times/69</link>
		<comments>http://www.allegiance.com/blog/holding-on-to-customers-during-tough-times/69#comments</comments>
		<pubDate>Tue, 09 Dec 2008 00:17:44 +0000</pubDate>
		<dc:creator>Kevin Mellander</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer satisfaction and loyalty programs]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Improving Employee Productivity]]></category>
		<category><![CDATA[Keeping customers during tough times]]></category>
		<category><![CDATA[NACCM]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[The Spillover Effect]]></category>
		<category><![CDATA[word of mouth referrals]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=69</guid>
		<description><![CDATA[In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line. This, unfortunately, is a mistake because it cuts at the very heart of what we all need to be doing during this time â€“ engaging customers to the point that they are willing to ride out tough economic times with us, rather than viewing us as yet another business that really doesn't care about its customers.]]></description>
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		<title>The Right Sized Survey</title>
		<link>http://www.allegiance.com/blog/the-right-sized-survey/21</link>
		<comments>http://www.allegiance.com/blog/the-right-sized-survey/21#comments</comments>
		<pubDate>Thu, 25 Oct 2007 16:45:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[Survey Abandonment]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[Survey Length]]></category>
		<category><![CDATA[survey questions]]></category>
		<category><![CDATA[Survey Requests]]></category>
		<category><![CDATA[survey respondents]]></category>
		<category><![CDATA[Survey Responses]]></category>
		<category><![CDATA[Survey Sample Size]]></category>

		<guid isPermaLink="false">http://www.managedfeedback.com/enterprise_feedback_management/the-right-sized-survey</guid>
		<description><![CDATA[The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier.  ]]></description>
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		<title>The Basics: Customer Survey&#8217;s</title>
		<link>http://www.allegiance.com/blog/the-basics-customer-surveys/14</link>
		<comments>http://www.allegiance.com/blog/the-basics-customer-surveys/14#comments</comments>
		<pubDate>Wed, 15 Aug 2007 21:55:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[preventing customer losses]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[winning back customers]]></category>

		<guid isPermaLink="false">http://www.managedfeedback.com/customer-feedback/the-basics-customer-surveys</guid>
		<description><![CDATA[If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know. ]]></description>
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