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	<title>Allegiance &#187; survey response rates</title>
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	<link>http://www.allegiance.com</link>
	<description>Voice of Customer Intelligence</description>
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		<title>The Survey is Dead…Long Live the Survey</title>
		<link>http://www.allegiance.com/blog/the-survey-is-deadlong-live-the-survey/3189</link>
		<comments>http://www.allegiance.com/blog/the-survey-is-deadlong-live-the-survey/3189#comments</comments>
		<pubDate>Tue, 14 Feb 2012 16:42:54 +0000</pubDate>
		<dc:creator>Sarah Simon</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=3189</guid>
		<description><![CDATA[In our professional lives, surveys are an indispensable tool in our enterprise voice arsenal. When combined with operational data, business performance metrics, social media chatter and other less-structured forms of customer voice (e.g. call center logs, online comment cards, in-bound emails and letters), survey results form the critical foundation of a rich and robust voice of the enterprise choir.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Averages are Just So-So</title>
		<link>http://www.allegiance.com/blog/averages-are-just-so-so/1059</link>
		<comments>http://www.allegiance.com/blog/averages-are-just-so-so/1059#comments</comments>
		<pubDate>Wed, 09 Feb 2011 20:31:22 +0000</pubDate>
		<dc:creator>Steve Bernstein</dc:creator>
				<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Net Promoter Score (NPS)]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[NPS]]></category>
		<category><![CDATA[survey response rates]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=1059</guid>
		<description><![CDATA[Survey results that are presented as “average scores” can easily miss the mark. What does an average satisfaction score of 7.78 really mean? Presenting metrics that everyone can understand and act on is a critical component of any Customer Satisfaction / Customer Loyalty program, and it need not be very difficult.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>The invitation is everything: Creating a powerful survey invitation</title>
		<link>http://www.allegiance.com/blog/the-invitation-is-everything-creating-a-powerful-survey-invitation/963</link>
		<comments>http://www.allegiance.com/blog/the-invitation-is-everything-creating-a-powerful-survey-invitation/963#comments</comments>
		<pubDate>Tue, 30 Nov 2010 01:07:16 +0000</pubDate>
		<dc:creator>Jeff Olsen</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[survey response rates]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=963</guid>
		<description><![CDATA[Email has become the major method for delivering survey invitations. With so many types of legitimate and junk email hitting inboxes every day, people have become more selective in opening and responding to email invitations. However, there are a few actions you can take as you create your survey invitations that will help you increase your response rates, legitimize your survey and ensure that you are CAN-SPAM compliant.
]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-invitation-is-everything-creating-a-powerful-survey-invitation/963/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>Offer a tasty and engaging survey to improve results</title>
		<link>http://www.allegiance.com/blog/tasty-survey/828</link>
		<comments>http://www.allegiance.com/blog/tasty-survey/828#comments</comments>
		<pubDate>Tue, 14 Sep 2010 15:26:15 +0000</pubDate>
		<dc:creator>Jarin Stevens</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Survey Abandonment]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=828</guid>
		<description><![CDATA[The goal of any survey builder is to get responders to stay for dinner and finish the conversation. After all, isn’t a survey just a conversation?  You ask engaging questions and expect the responder to give you a full, satisfying response. Here are some basic best practices for keeping respondents engaged in dinner/survey conversation.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>First Impressions Matter (Part 2 in a Series on Electronic (email) Survey Response Rates)</title>
		<link>http://www.allegiance.com/blog/first-impressions-matter-part-2-in-a-series-on-electronic-email-survey-response-rates/71</link>
		<comments>http://www.allegiance.com/blog/first-impressions-matter-part-2-in-a-series-on-electronic-email-survey-response-rates/71#comments</comments>
		<pubDate>Mon, 15 Dec 2008 16:48:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[e-mail surveys]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=71</guid>
		<description><![CDATA[Response rates to e-mail surveys can sometimes be low. Here are some tips for improving them. ]]></description>
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		<title>Survey Abandonment is like Death to a Researcher &#8211; Upshot: Put High-Abandonment Questions at the End</title>
		<link>http://www.allegiance.com/blog/survey-abandonment-is-like-death-to-a-researcher-upshot-put-high-abandonment-questions-at-the-end/60</link>
		<comments>http://www.allegiance.com/blog/survey-abandonment-is-like-death-to-a-researcher-upshot-put-high-abandonment-questions-at-the-end/60#comments</comments>
		<pubDate>Thu, 04 Dec 2008 18:06:02 +0000</pubDate>
		<dc:creator>Kyle LaMalfa</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Online Surveys]]></category>
		<category><![CDATA[Survey Abandonment]]></category>
		<category><![CDATA[survey questions]]></category>
		<category><![CDATA[survey respondents]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=60</guid>
		<description><![CDATA[Have you ever noticed that more people start your online surveys than finish them? It&#8217;s like they start clicking through the answers and then suddenly they have a heart attack and it&#8217;s curtains! What is happening to those hapless survey takers? Life insurance actuaries, the Census Bureau, and the Social Security Administration use a tool [...]]]></description>
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