<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Allegiance &#187; Survey Design</title>
	<atom:link href="http://www.allegiance.com/blog/tag/survey-design/feed" rel="self" type="application/rss+xml" />
	<link>http://www.allegiance.com</link>
	<description>Voice of Customer Intelligence</description>
	<lastBuildDate>Thu, 17 May 2012 23:54:59 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.2</generator>
<xhtml:meta xmlns:xhtml="http://www.w3.org/1999/xhtml" name="robots" content="noindex" />
		<item>
		<title>The Survey is Dead…Long Live the Survey</title>
		<link>http://www.allegiance.com/blog/the-survey-is-deadlong-live-the-survey/3189</link>
		<comments>http://www.allegiance.com/blog/the-survey-is-deadlong-live-the-survey/3189#comments</comments>
		<pubDate>Tue, 14 Feb 2012 16:42:54 +0000</pubDate>
		<dc:creator>Sarah Simon</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[survey response rates]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=3189</guid>
		<description><![CDATA[In our professional lives, surveys are an indispensable tool in our enterprise voice arsenal. When combined with operational data, business performance metrics, social media chatter and other less-structured forms of customer voice (e.g. call center logs, online comment cards, in-bound emails and letters), survey results form the critical foundation of a rich and robust voice of the enterprise choir.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-survey-is-deadlong-live-the-survey/3189/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Just How Powerful is VOC?</title>
		<link>http://www.allegiance.com/blog/just-how-powerful-is-voc/1078</link>
		<comments>http://www.allegiance.com/blog/just-how-powerful-is-voc/1078#comments</comments>
		<pubDate>Wed, 23 Feb 2011 00:06:38 +0000</pubDate>
		<dc:creator>Jeff Olsen</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Feedback data]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=1078</guid>
		<description><![CDATA[Could your loyalty, satisfaction and engagement surveys also behave as sort of “leading indicators” that affect performance in other areas of your company? If customers are more engaged, will they buy more product? Will they recommend you? Will this have any bearing on inventory, staffing or R&#038;D? Think about designing your VOC program with the intent that the data can trickle down to show relevance in your day-to-day operations and business outcomes. 

]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/just-how-powerful-is-voc/1078/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Bringing Unsanctioned Surveys to Heel</title>
		<link>http://www.allegiance.com/blog/bringing-unsanctioned-surveys-to-heel/1067</link>
		<comments>http://www.allegiance.com/blog/bringing-unsanctioned-surveys-to-heel/1067#comments</comments>
		<pubDate>Wed, 16 Feb 2011 00:30:45 +0000</pubDate>
		<dc:creator>Sarah Simon</dc:creator>
				<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=1067</guid>
		<description><![CDATA[The names we give them vary from company to company: rogue, unofficial, unsanctioned, ghost, one-off. Voice of Customer (VOC) experts appreciate the power of a neat customer feedback strategy. But in many organizations, there is no central authority governing how, when and why customers are surveyed. 
When your customers are surveyed in a disjointed, illogical and inconsistent manner, both your VOC initiative and your customer relationships suffer.
]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/bringing-unsanctioned-surveys-to-heel/1067/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Marconi and Social Media: Allegiance Radio Debuts!</title>
		<link>http://www.allegiance.com/blog/marconi-and-social-media-allegiance-radio-debuts/993</link>
		<comments>http://www.allegiance.com/blog/marconi-and-social-media-allegiance-radio-debuts/993#comments</comments>
		<pubDate>Thu, 30 Dec 2010 18:06:01 +0000</pubDate>
		<dc:creator>Jeff Olsen</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=993</guid>
		<description><![CDATA[Join us for Allegiance Radio in 2011. Every week, Allegiance will announce the weekly topic and time along with the URL to connect to the live broadcasts. These will come as tweets on the Allegiance Twitter account or Allegiance on Facebook. You are invited to “call in” to chat live on the air, or you can listen after the airing of the broadcast via podcast on iTunes or any other audio playback device. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/marconi-and-social-media-allegiance-radio-debuts/993/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The invitation is everything: Creating a powerful survey invitation</title>
		<link>http://www.allegiance.com/blog/the-invitation-is-everything-creating-a-powerful-survey-invitation/963</link>
		<comments>http://www.allegiance.com/blog/the-invitation-is-everything-creating-a-powerful-survey-invitation/963#comments</comments>
		<pubDate>Tue, 30 Nov 2010 01:07:16 +0000</pubDate>
		<dc:creator>Jeff Olsen</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[survey response rates]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=963</guid>
		<description><![CDATA[Email has become the major method for delivering survey invitations. With so many types of legitimate and junk email hitting inboxes every day, people have become more selective in opening and responding to email invitations. However, there are a few actions you can take as you create your survey invitations that will help you increase your response rates, legitimize your survey and ensure that you are CAN-SPAM compliant.
]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-invitation-is-everything-creating-a-powerful-survey-invitation/963/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Iron Chef Skills: A Recipe for Survey Creation</title>
		<link>http://www.allegiance.com/blog/iron-chef-skills-a-recipe-for-survey-creation/914</link>
		<comments>http://www.allegiance.com/blog/iron-chef-skills-a-recipe-for-survey-creation/914#comments</comments>
		<pubDate>Tue, 16 Nov 2010 15:31:06 +0000</pubDate>
		<dc:creator>Tulsi Dharmarajan</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[survey questions]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=914</guid>
		<description><![CDATA[In Tamilnadu, South India, the chef is complimented following a well-cooked meal with the phrase “Kai Manam,” meaning the knowledge, care and soul the cook’s hands imparted to the meal.

This is also true for Voice of the Customer champions who try to convey a similar sense to their customers through surveys, analysis and the action thereafter.  By acquiring knowledge to understand the needs of the customer and communicating care, VOC experts strive to deliver improved products and services and create happier customers.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/iron-chef-skills-a-recipe-for-survey-creation/914/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Linking operational data with survey data</title>
		<link>http://www.allegiance.com/blog/linking-operational-data-with-survey-data/849</link>
		<comments>http://www.allegiance.com/blog/linking-operational-data-with-survey-data/849#comments</comments>
		<pubDate>Mon, 27 Sep 2010 23:43:59 +0000</pubDate>
		<dc:creator>Sarah Simon</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[Feedback data]]></category>
		<category><![CDATA[feedback data]]></category>
		<category><![CDATA[survey data]]></category>
		<category><![CDATA[Survey Design]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=849</guid>
		<description><![CDATA[You have a well-designed, comprehensive feedback program in place, with several gigabytes of data on employee and customer satisfaction, loyalty and engagement. Now is the time to maximize the actionability of your VOC (Voice of the Customer) and VOE (Voice of the Employee) initiatives and optimize the ROI realized from your feedback program. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/linking-operational-data-with-survey-data/849/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Survey Design â€“ Begin with the End in Mind</title>
		<link>http://www.allegiance.com/blog/survey-design-%e2%80%93-begin-with-the-end-in-mind/30</link>
		<comments>http://www.allegiance.com/blog/survey-design-%e2%80%93-begin-with-the-end-in-mind/30#comments</comments>
		<pubDate>Mon, 10 Nov 2008 18:07:28 +0000</pubDate>
		<dc:creator>Kyle LaMalfa</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Survey Audience]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[Survey Projects]]></category>
		<category><![CDATA[survey questions]]></category>
		<category><![CDATA[Survey Research]]></category>
		<category><![CDATA[Survey Test]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=30</guid>
		<description><![CDATA[Many people think that surveys are just a bunch of questions, but theyâ€™re not. Every survey is a culmination of a challenging seven-step process. And here are some steps to follow to improve your surveys. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/survey-design-%e2%80%93-begin-with-the-end-in-mind/30/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Right Sized Survey</title>
		<link>http://www.allegiance.com/blog/the-right-sized-survey/21</link>
		<comments>http://www.allegiance.com/blog/the-right-sized-survey/21#comments</comments>
		<pubDate>Thu, 25 Oct 2007 16:45:15 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[Survey Abandonment]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[Survey Length]]></category>
		<category><![CDATA[survey questions]]></category>
		<category><![CDATA[Survey Requests]]></category>
		<category><![CDATA[survey respondents]]></category>
		<category><![CDATA[Survey Responses]]></category>
		<category><![CDATA[Survey Sample Size]]></category>

		<guid isPermaLink="false">http://www.managedfeedback.com/enterprise_feedback_management/the-right-sized-survey</guid>
		<description><![CDATA[The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier.  ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-right-sized-survey/21/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
	</channel>
</rss>

<!-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/

Page Caching using disk: enhanced

Served from: www.allegiance.com @ 2012-05-22 01:59:24 -->
