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	<title>Allegiance &#187; Net Promoter</title>
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		<title>VOC from the Front Lines</title>
		<link>http://www.allegiance.com/blog/voc-from-the-front-lines/443</link>
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		<pubDate>Wed, 28 Oct 2009 16:10:40 +0000</pubDate>
		<dc:creator>Matthew Bowman</dc:creator>
				<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>
		<category><![CDATA[Net Promoter]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

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		<description><![CDATA[At a recent luncheon with Voice of the Customer (VOC) practitioners in Atlanta, the author of this blog, Matt Bowman, director of campaign marketing for Allegiance, noticed a few trends emerging from the conversation. This blog discusses those trends and also provides some insight on why those topics have emerged as "top of mind" items with today's VOC practitioners. ]]></description>
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