<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Allegiance &#187; Enterprise Feedback Management</title>
	<atom:link href="http://www.allegiance.com/blog/tag/enterprise-feedback-management/feed" rel="self" type="application/rss+xml" />
	<link>http://www.allegiance.com</link>
	<description>Voice of Customer Intelligence</description>
	<lastBuildDate>Thu, 17 May 2012 23:54:59 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.2</generator>
<xhtml:meta xmlns:xhtml="http://www.w3.org/1999/xhtml" name="robots" content="noindex" />
		<item>
		<title>VOC from the Front Lines</title>
		<link>http://www.allegiance.com/blog/voc-from-the-front-lines/443</link>
		<comments>http://www.allegiance.com/blog/voc-from-the-front-lines/443#comments</comments>
		<pubDate>Wed, 28 Oct 2009 16:10:40 +0000</pubDate>
		<dc:creator>Matthew Bowman</dc:creator>
				<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>
		<category><![CDATA[Net Promoter]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=443</guid>
		<description><![CDATA[At a recent luncheon with Voice of the Customer (VOC) practitioners in Atlanta, the author of this blog, Matt Bowman, director of campaign marketing for Allegiance, noticed a few trends emerging from the conversation. This blog discusses those trends and also provides some insight on why those topics have emerged as "top of mind" items with today's VOC practitioners. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/voc-from-the-front-lines/443/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>EFM Market Growing</title>
		<link>http://www.allegiance.com/blog/efm-market-growing/170</link>
		<comments>http://www.allegiance.com/blog/efm-market-growing/170#comments</comments>
		<pubDate>Tue, 17 Mar 2009 20:10:29 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[Enterprise feedback]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>
		<category><![CDATA[Gartner CRM conference]]></category>
		<category><![CDATA[Survey programs]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[VOC Programs]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=170</guid>
		<description><![CDATA[The Enterprise Feedback Management (EFM) market continues to grow, even amidst the current economic environment. The underlying cause of this growth appears to be increased customer retention through real-time voice of the the customer (VOC) programs. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London. The fact that this is being talked about so much is evidence that the market has matured significantly in the past 12 months. The author of this blog, Chris Cottle, VP of Marketing for Allegiance, believes that the next big step for VOC programs will lie within the analytical side. Read this blog to find out why and also learn more about what this side will mean for businesses.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/efm-market-growing/170/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Software-as-a-Service Advantages in 2009</title>
		<link>http://www.allegiance.com/blog/software-as-a-service-advantages-in-2009/72</link>
		<comments>http://www.allegiance.com/blog/software-as-a-service-advantages-in-2009/72#comments</comments>
		<pubDate>Tue, 23 Dec 2008 18:19:07 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>
		<category><![CDATA[SaaS deployment]]></category>
		<category><![CDATA[SaaS implementation]]></category>
		<category><![CDATA[SaaS subscription]]></category>
		<category><![CDATA[Software-as-a-Service]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=72</guid>
		<description><![CDATA[I&#8217;ve been doing a lot of research lately on Software-as-a-Service (SaaS), and have come to the conclusion &#8211; given the current state of the economy which is forcing businesses to do more with less (e.g. collect more feedback and increase customer and employee loyalty; spend less on surveying, infrastructure and staff, and yet get the [...]]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/software-as-a-service-advantages-in-2009/72/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Right CRM &amp; EFM Software &#8211; Key to Your Success</title>
		<link>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520</link>
		<comments>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520#comments</comments>
		<pubDate>Wed, 08 Aug 2007 16:22:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer information]]></category>
		<category><![CDATA[customer interactions]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[employee satisfaction]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>

		<guid isPermaLink="false">http://managedfeedback.com/?p=3</guid>
		<description><![CDATA[keeping tabs on customer information is an important piece of your companyâ€™s operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
	</channel>
</rss>

<!-- Performance optimized by W3 Total Cache. Learn more: http://www.w3-edge.com/wordpress-plugins/

Page Caching using disk: enhanced

Served from: www.allegiance.com @ 2012-05-21 04:46:46 -->
