Allegiance Blog

In my previous post, I provided some of the elements needed to make a solid business case for a formalized Voice of Employee (VOE) program. Now that you’ve got the WHY, let’s move on to the design mechanics you need to ensure your program delivers!

Intuitively, everyone seems to get it: happy employees are productive employees and productive employees impact the bottom line in countless ways. Yet, why isn’t this enough to secure funding for a systematic and ongoing employee voice program? Because you simply can’t count on translating common sense to resources in today’s business environment that relies on hard ROI figures and up-to-the-minute financial performance to drive investment. You need to make a solid business case.

How much impact does employee engagement have on a company’s bottom line? More than you think. A recent Gallup study estimated that disengaged employees wasted more than $300 billion in productivity at U.S. firms. The flip side: firms with engaged workforces have 2.6 times the earnings per share growth rate compared to their industry counterparts.

Engaged employees contribute to the bottom line. As their engagement is reflected in their service to customers, they are helping to create more loyal customers. Highly engaged customers buy more products, refer potential customers to a company, stay longer and give more feedback, which, in turn, gives companies the opportunity to address issues and concerns and preserve potentially lost revenue.

For any VOC initiative, it is just as critical to conduct employee surveys as it is to survey customers. Employee engagement drives customer engagement, and without understanding the hearts and minds of your employees, your VOC initiative will be incomplete.

Most of the CEO’s I speak with agree that innovation and improved customer service is the key that will help their company emerge from the recession stronger than their competitors. To accomplish this requires employees with good morale and solid productivity. The problem may be that if your employees are like 55% of American workers, [...]

This blog post discusses the results of a quantitative survey that Allegiance recently conducted with voice of the employee (VOE) practitioners, including human resource vice presidents, directors and managers, as well as other HR-related titles. It also talks about why, in order for companies to create and maintain a sustainable competitive advantage once they economy rebounds, they not only need to be actively listening to their employees now in real-time to address and resolve any concerns that they have, but also start putting some strategic measures in place to retain their best and brightest employees.

keeping tabs on customer information is an important piece of your company’s operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why.