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	<title>Allegiance &#187; Customer Survey</title>
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	<description>Voice of Customer Intelligence</description>
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		<title>Just How Powerful is VOC?</title>
		<link>http://www.allegiance.com/blog/just-how-powerful-is-voc/1078</link>
		<comments>http://www.allegiance.com/blog/just-how-powerful-is-voc/1078#comments</comments>
		<pubDate>Wed, 23 Feb 2011 00:06:38 +0000</pubDate>
		<dc:creator>Jeff Olsen</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Feedback data]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[Survey Design]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

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		<description><![CDATA[Could your loyalty, satisfaction and engagement surveys also behave as sort of “leading indicators” that affect performance in other areas of your company? If customers are more engaged, will they buy more product? Will they recommend you? Will this have any bearing on inventory, staffing or R&#038;D? Think about designing your VOC program with the intent that the data can trickle down to show relevance in your day-to-day operations and business outcomes. 

]]></description>
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		<title>The Basics: Customer Survey&#8217;s</title>
		<link>http://www.allegiance.com/blog/the-basics-customer-surveys/14</link>
		<comments>http://www.allegiance.com/blog/the-basics-customer-surveys/14#comments</comments>
		<pubDate>Wed, 15 Aug 2007 21:55:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[preventing customer losses]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[winning back customers]]></category>

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		<description><![CDATA[If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know. ]]></description>
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