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	<title>Allegiance &#187; customer service</title>
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	<description>Voice of Customer Intelligence</description>
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		<title>Customer Interaction Maps:  Plotting the Customer’s Journey</title>
		<link>http://www.allegiance.com/blog/customer-interaction-maps-plotting-the-customer%e2%80%99s-journey/869</link>
		<comments>http://www.allegiance.com/blog/customer-interaction-maps-plotting-the-customer%e2%80%99s-journey/869#comments</comments>
		<pubDate>Mon, 18 Oct 2010 22:30:43 +0000</pubDate>
		<dc:creator>Annette Gleneicki</dc:creator>
				<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=869</guid>
		<description><![CDATA[The brand promise is the expectation that you set about your brand with your customers. Each of your touchpoints reinforces and fulfills the brand’s promise. Creating a customer interaction map forces you to think about the customer lifecycle and to consider or visualize the experience at each touchpoint – and ultimately, it identifies where the brand promise is broken.
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		<title>Customer Care and the Flight of the Ostrich</title>
		<link>http://www.allegiance.com/blog/customer-care-and-the-flight-of-the-ostrich/126</link>
		<comments>http://www.allegiance.com/blog/customer-care-and-the-flight-of-the-ostrich/126#comments</comments>
		<pubDate>Thu, 26 Feb 2009 16:44:02 +0000</pubDate>
		<dc:creator>Kevin Mellander</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[listening to customers]]></category>
		<category><![CDATA[resolving customer concerns]]></category>

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		<description><![CDATA[Some organizations don't exactly bury their heads in the sand when it comes to customer care--they just run away or abandon an avenue for customer feedback. However, when customers complain, it's one of the best opportunities to increase their loyalty and engagement--as long as the company that the customer is dealing with responds promptly and positively to their complaint. But to do so, you have to provide your customers with as many options for communicating with you as possible. Read this blog post to learn more.

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		<title>Employee Engagement: An Essential Ingredient for Business Success</title>
		<link>http://www.allegiance.com/blog/employee-engagement-an-essential-ingredient-for-business-success/77</link>
		<comments>http://www.allegiance.com/blog/employee-engagement-an-essential-ingredient-for-business-success/77#comments</comments>
		<pubDate>Tue, 20 Jan 2009 20:17:47 +0000</pubDate>
		<dc:creator>Dr. Rhoads</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[company profits]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[The Spillover Effect]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=77</guid>
		<description><![CDATA[There is a direct connection between employee engagement and customer engagement, otherwise known as â€œThe Spillover Effectâ€. In this blog post, Dr. Gary Rhoads, Allegiance Loyalty and Engagement Expert, discusses this link, and some research that shows why and how the work environment, combined with employee attitudes, can have a significant impact on a customerâ€™s perception of quality. ]]></description>
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		<title>The Basics: Customer Survey&#8217;s</title>
		<link>http://www.allegiance.com/blog/the-basics-customer-surveys/14</link>
		<comments>http://www.allegiance.com/blog/the-basics-customer-surveys/14#comments</comments>
		<pubDate>Wed, 15 Aug 2007 21:55:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[preventing customer losses]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[winning back customers]]></category>

		<guid isPermaLink="false">http://www.managedfeedback.com/customer-feedback/the-basics-customer-surveys</guid>
		<description><![CDATA[If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know. ]]></description>
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