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	<title>Allegiance &#187; customer satisfaction</title>
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	<description>Voice of Customer Intelligence</description>
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		<title>Averages are Just So-So</title>
		<link>http://www.allegiance.com/blog/averages-are-just-so-so/1059</link>
		<comments>http://www.allegiance.com/blog/averages-are-just-so-so/1059#comments</comments>
		<pubDate>Wed, 09 Feb 2011 20:31:22 +0000</pubDate>
		<dc:creator>Steve Bernstein</dc:creator>
				<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Net Promoter Score (NPS)]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[NPS]]></category>
		<category><![CDATA[survey response rates]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=1059</guid>
		<description><![CDATA[Survey results that are presented as “average scores” can easily miss the mark. What does an average satisfaction score of 7.78 really mean? Presenting metrics that everyone can understand and act on is a critical component of any Customer Satisfaction / Customer Loyalty program, and it need not be very difficult.]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Closing the Loop</title>
		<link>http://www.allegiance.com/blog/closing-the-loop/985</link>
		<comments>http://www.allegiance.com/blog/closing-the-loop/985#comments</comments>
		<pubDate>Tue, 21 Dec 2010 04:04:02 +0000</pubDate>
		<dc:creator>Rebecca Sullivan</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Feedback data]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=985</guid>
		<description><![CDATA[The design of any world-class customer feedback program should include a closed loop process that makes the customers feel that they have been heard and promotes learning about what to do to improve the business in ways that drive customer satisfaction and loyalty.]]></description>
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		<title>Transaction Surveys &#8211; The Basics</title>
		<link>http://www.allegiance.com/blog/transaction-survey-basics/756</link>
		<comments>http://www.allegiance.com/blog/transaction-survey-basics/756#comments</comments>
		<pubDate>Mon, 12 Jul 2010 14:39:48 +0000</pubDate>
		<dc:creator>Greg Heaps</dc:creator>
				<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=756</guid>
		<description><![CDATA[Transactional surveys are a great way to capture customer feedback immediately following a transaction or event. Companies can use them to gain a better understanding of a customer’s experience and perceptions of service quality.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Rebuilding Customer Trust</title>
		<link>http://www.allegiance.com/blog/rebuilding-customer-trust/367</link>
		<comments>http://www.allegiance.com/blog/rebuilding-customer-trust/367#comments</comments>
		<pubDate>Tue, 22 Sep 2009 14:57:45 +0000</pubDate>
		<dc:creator>Bob Caruso</dc:creator>
				<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer trust]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=367</guid>
		<description><![CDATA[Trust is at the core of every relationship. In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees, and shareholders. Here are three tips on how to do that. ]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Customer Delight: 5 Tips for Doing it Right</title>
		<link>http://www.allegiance.com/blog/customer-delight-5-tips-for-doing-it-right/215</link>
		<comments>http://www.allegiance.com/blog/customer-delight-5-tips-for-doing-it-right/215#comments</comments>
		<pubDate>Tue, 16 Jun 2009 16:45:21 +0000</pubDate>
		<dc:creator>Kevin Mellander</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[benchmark]]></category>
		<category><![CDATA[customer defections]]></category>
		<category><![CDATA[customer delight]]></category>
		<category><![CDATA[customer expectations]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Engage eSummit]]></category>
		<category><![CDATA[JD Power and Associates]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=215</guid>
		<description><![CDATA[Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighing your customers in the current economic environment. Read on to learn more about these five tips. ]]></description>
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		<title>The Basics: Customer Survey&#8217;s</title>
		<link>http://www.allegiance.com/blog/the-basics-customer-surveys/14</link>
		<comments>http://www.allegiance.com/blog/the-basics-customer-surveys/14#comments</comments>
		<pubDate>Wed, 15 Aug 2007 21:55:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[preventing customer losses]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[winning back customers]]></category>

		<guid isPermaLink="false">http://www.managedfeedback.com/customer-feedback/the-basics-customer-surveys</guid>
		<description><![CDATA[If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know. ]]></description>
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		<title>The Right CRM &amp; EFM Software &#8211; Key to Your Success</title>
		<link>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520</link>
		<comments>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520#comments</comments>
		<pubDate>Wed, 08 Aug 2007 16:22:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer information]]></category>
		<category><![CDATA[customer interactions]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[employee satisfaction]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>

		<guid isPermaLink="false">http://managedfeedback.com/?p=3</guid>
		<description><![CDATA[keeping tabs on customer information is an important piece of your companyâ€™s operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why. ]]></description>
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