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	<title>Allegiance &#187; customer relationships</title>
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	<link>http://www.allegiance.com</link>
	<description>Voice of Customer Intelligence</description>
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		<title>VOC Insight &#8211; Imperative to B2B Success?</title>
		<link>http://www.allegiance.com/blog/voc-insight-imperative-to-b2b-success/1042</link>
		<comments>http://www.allegiance.com/blog/voc-insight-imperative-to-b2b-success/1042#comments</comments>
		<pubDate>Mon, 24 Jan 2011 17:22:21 +0000</pubDate>
		<dc:creator>Janice Stefanus</dc:creator>
				<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=1042</guid>
		<description><![CDATA[Customer relationships are dynamic, never static.  Customers’ perceptions and beliefs are continuously evolving. Each customer interaction with your company (either direct or indirect) has the power to strengthen, weaken, or destroy customer relationships. Can you afford the risk of not capturing your customers’ voices on a regular and consistent basis? 
]]></description>
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		<title>Do you know why your customers really buy?</title>
		<link>http://www.allegiance.com/blog/do-you-know-why-your-customers-really-buy/816</link>
		<comments>http://www.allegiance.com/blog/do-you-know-why-your-customers-really-buy/816#comments</comments>
		<pubDate>Tue, 31 Aug 2010 21:51:42 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer relationships]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=816</guid>
		<description><![CDATA[Too many businesses focus solely on the minds of customers and forget the importance of connecting emotionally – to customers’ hearts. What drives their passion, loyalty and engagement?

Customers make decisions about staying or leaving a business relationship based upon a multitude of factors – and attitude and emotion play major roles. By collecting feedback in real time, and at all possible customer interaction points, a company can learn firsthand what customers think when interactions happen and why customers become emotionally charged.]]></description>
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		<title>Credit Unions Brace for Financial Assessment; Look for Ways to Do More with Less</title>
		<link>http://www.allegiance.com/blog/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/144</link>
		<comments>http://www.allegiance.com/blog/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/144#comments</comments>
		<pubDate>Wed, 04 Mar 2009 20:41:56 +0000</pubDate>
		<dc:creator>Brady Wycherly</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[Corporate Stabilization Program]]></category>
		<category><![CDATA[Credit Unions]]></category>
		<category><![CDATA[CUNA]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[National Credit Union Association (NCUA)]]></category>
		<category><![CDATA[Viral Marketing]]></category>
		<category><![CDATA[Word of Mouth Marketing]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=144</guid>
		<description><![CDATA[The National Credit Union Association (NCUA)'s Corporate Stabilization Program will have a significant impact on credit unions. There will be a cost to every credit union, but no one yet knows exactly how much or how many times credit unions will be asked to contribute. At some level the challenge facing credit unions is the same challenge we are all facing:  How can we get by with less? Read this article to learn about at least one way to make that happen. ]]></description>
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		<title>Customer Care and the Flight of the Ostrich</title>
		<link>http://www.allegiance.com/blog/customer-care-and-the-flight-of-the-ostrich/126</link>
		<comments>http://www.allegiance.com/blog/customer-care-and-the-flight-of-the-ostrich/126#comments</comments>
		<pubDate>Thu, 26 Feb 2009 16:44:02 +0000</pubDate>
		<dc:creator>Kevin Mellander</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[customer care]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[listening to customers]]></category>
		<category><![CDATA[resolving customer concerns]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=126</guid>
		<description><![CDATA[Some organizations don't exactly bury their heads in the sand when it comes to customer care--they just run away or abandon an avenue for customer feedback. However, when customers complain, it's one of the best opportunities to increase their loyalty and engagement--as long as the company that the customer is dealing with responds promptly and positively to their complaint. But to do so, you have to provide your customers with as many options for communicating with you as possible. Read this blog post to learn more.

]]></description>
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		<title>The Right CRM &amp; EFM Software &#8211; Key to Your Success</title>
		<link>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520</link>
		<comments>http://www.allegiance.com/blog/the-right-crm-software-to-lead-to-your-companys-success/520#comments</comments>
		<pubDate>Wed, 08 Aug 2007 16:22:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer information]]></category>
		<category><![CDATA[customer interactions]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[employee satisfaction]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>

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		<description><![CDATA[keeping tabs on customer information is an important piece of your companyâ€™s operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why. ]]></description>
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