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	<title>Allegiance &#187; customer expectations</title>
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		<title>Customer Delight: 5 Tips for Doing it Right</title>
		<link>http://www.allegiance.com/blog/customer-delight-5-tips-for-doing-it-right/215</link>
		<comments>http://www.allegiance.com/blog/customer-delight-5-tips-for-doing-it-right/215#comments</comments>
		<pubDate>Tue, 16 Jun 2009 16:45:21 +0000</pubDate>
		<dc:creator>Kevin Mellander</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[benchmark]]></category>
		<category><![CDATA[customer defections]]></category>
		<category><![CDATA[customer delight]]></category>
		<category><![CDATA[customer expectations]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Engage eSummit]]></category>
		<category><![CDATA[JD Power and Associates]]></category>

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		<description><![CDATA[Gary Tucker, SVP and General Manager of JD Power and Associates, offered five tips in his Engage eSummit session on the importance of delighing your customers in the current economic environment. Read on to learn more about these five tips. ]]></description>
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