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	<title>Allegiance &#187; customer engagement</title>
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	<description>Voice of Customer Intelligence</description>
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		<title>Allegiance Engage Summit Starts May 16</title>
		<link>http://www.allegiance.com/blog/engagesummit/658</link>
		<comments>http://www.allegiance.com/blog/engagesummit/658#comments</comments>
		<pubDate>Wed, 12 May 2010 01:34:27 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

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		<description><![CDATA[The Allegiance Engage Summit 2010 will be held on May 16 – 19, 2010 at the Chateaux Resort at Silver Lake in Deer Valley, Utah. ]]></description>
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		<title>Customer Feedback Part 2: It Pays to Listen</title>
		<link>http://www.allegiance.com/blog/customer-feedback-part-2-it-pays-to-listen/281</link>
		<comments>http://www.allegiance.com/blog/customer-feedback-part-2-it-pays-to-listen/281#comments</comments>
		<pubDate>Mon, 24 Aug 2009 15:51:06 +0000</pubDate>
		<dc:creator>Kimberly Mathie</dc:creator>
				<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer retention]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=281</guid>
		<description><![CDATA[In this blog post, the author discusses how if you listen to customer feedback, it can show you where and how to gain a competitive advantage, and even improve your customer loyalty and engagement. ]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Credit Unions Brace for Financial Assessment; Look for Ways to Do More with Less</title>
		<link>http://www.allegiance.com/blog/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/144</link>
		<comments>http://www.allegiance.com/blog/credit-unions-brace-for-financial-assessment-look-for-ways-to-do-more-with-less/144#comments</comments>
		<pubDate>Wed, 04 Mar 2009 20:41:56 +0000</pubDate>
		<dc:creator>Brady Wycherly</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[Corporate Stabilization Program]]></category>
		<category><![CDATA[Credit Unions]]></category>
		<category><![CDATA[CUNA]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[National Credit Union Association (NCUA)]]></category>
		<category><![CDATA[Viral Marketing]]></category>
		<category><![CDATA[Word of Mouth Marketing]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=144</guid>
		<description><![CDATA[The National Credit Union Association (NCUA)'s Corporate Stabilization Program will have a significant impact on credit unions. There will be a cost to every credit union, but no one yet knows exactly how much or how many times credit unions will be asked to contribute. At some level the challenge facing credit unions is the same challenge we are all facing:  How can we get by with less? Read this article to learn about at least one way to make that happen. ]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Measuring Customer Satisfaction and Loyalty</title>
		<link>http://www.allegiance.com/blog/measuring-customer-satisfaction-and-loyalty/98</link>
		<comments>http://www.allegiance.com/blog/measuring-customer-satisfaction-and-loyalty/98#comments</comments>
		<pubDate>Tue, 10 Feb 2009 19:00:10 +0000</pubDate>
		<dc:creator>Alan Bainbridge</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Allegiance Pulse of America]]></category>
		<category><![CDATA[benchmark]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction surveys]]></category>
		<category><![CDATA[Engagement]]></category>
		<category><![CDATA[loyalty metrics]]></category>
		<category><![CDATA[loyalty score]]></category>
		<category><![CDATA[measuring customer satisfaction]]></category>
		<category><![CDATA[recruiting new customers]]></category>
		<category><![CDATA[satisfaction score]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=98</guid>
		<description><![CDATA[There are a number of well known and popular ways that companies try to measure their overall customer satisfaction and loyalty. Traditional, overall satisfaction questions are still widely in use and provide a good idea of overall customer sentiment. However, they're typically only a stepping stone on the way to engagement. And this blog entry explores why.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Employee Engagement: An Essential Ingredient for Business Success</title>
		<link>http://www.allegiance.com/blog/employee-engagement-an-essential-ingredient-for-business-success/77</link>
		<comments>http://www.allegiance.com/blog/employee-engagement-an-essential-ingredient-for-business-success/77#comments</comments>
		<pubDate>Tue, 20 Jan 2009 20:17:47 +0000</pubDate>
		<dc:creator>Dr. Rhoads</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[CRM & EFM]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[company culture]]></category>
		<category><![CDATA[company profits]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[The Spillover Effect]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=77</guid>
		<description><![CDATA[There is a direct connection between employee engagement and customer engagement, otherwise known as â€œThe Spillover Effectâ€. In this blog post, Dr. Gary Rhoads, Allegiance Loyalty and Engagement Expert, discusses this link, and some research that shows why and how the work environment, combined with employee attitudes, can have a significant impact on a customerâ€™s perception of quality. ]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Holding On to Customers During Tough Times</title>
		<link>http://www.allegiance.com/blog/holding-on-to-customers-during-tough-times/69</link>
		<comments>http://www.allegiance.com/blog/holding-on-to-customers-during-tough-times/69#comments</comments>
		<pubDate>Tue, 09 Dec 2008 00:17:44 +0000</pubDate>
		<dc:creator>Kevin Mellander</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer satisfaction and loyalty programs]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Improving Employee Productivity]]></category>
		<category><![CDATA[Keeping customers during tough times]]></category>
		<category><![CDATA[NACCM]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[The Spillover Effect]]></category>
		<category><![CDATA[word of mouth referrals]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=69</guid>
		<description><![CDATA[In the current economy, there is a very real and growing concern about how to gain and to keep customers. In stressful times such as these, many companies tend to pull away from their customers, and may even cut back on 'satisfaction and loyalty' programs to try and improve their bottom line. This, unfortunately, is a mistake because it cuts at the very heart of what we all need to be doing during this time â€“ engaging customers to the point that they are willing to ride out tough economic times with us, rather than viewing us as yet another business that really doesn't care about its customers.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/holding-on-to-customers-during-tough-times/69/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Increasing Customer and Employee Engagement</title>
		<link>http://www.allegiance.com/blog/tips-for-increasing-customer-and-employee-engagement/26</link>
		<comments>http://www.allegiance.com/blog/tips-for-increasing-customer-and-employee-engagement/26#comments</comments>
		<pubDate>Tue, 14 Oct 2008 15:07:54 +0000</pubDate>
		<dc:creator>John Epeneter</dc:creator>
				<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Engagement]]></category>
		<category><![CDATA[Feedback]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=26</guid>
		<description><![CDATA[Read this article to leanr more about some of the time-tested things you can do to increase your customersâ€™ and employeesâ€™ engagement. ]]></description>
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		<slash:comments>0</slash:comments>
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