http://www.allegiance.com Voice of Customer Intelligence Thu, 17 May 2012 23:54:59 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 http://www.allegiance.com/blog/customer-care-and-the-flight-of-the-ostrich/126 http://www.allegiance.com/blog/customer-care-and-the-flight-of-the-ostrich/126#comments Thu, 26 Feb 2009 16:44:02 +0000 Kevin Mellander http://www.allegiance.com/?p=126 http://www.allegiance.com/blog/customer-care-and-the-flight-of-the-ostrich/126/feed 0