Allegiance » social media http://www.allegiance.com Voice of Customer Intelligence Thu, 17 May 2012 23:54:59 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 Moneyball – Lessons from Baseball for Voice of the Customer http://www.allegiance.com/blog/lessons-from-baseball-for-voice-of-the-customer/673 http://www.allegiance.com/blog/lessons-from-baseball-for-voice-of-the-customer/673#comments Tue, 20 Sep 2011 14:15:14 +0000 Al Nevarez http://www.allegiance.com/?p=673 http://www.allegiance.com/blog/lessons-from-baseball-for-voice-of-the-customer/673/feed 6 Highlights of Day 2 – Allegiance Engage Summit 2011 http://www.allegiance.com/blog/highlights-of-day-two-allegiance-engage-summit-2011/1159 http://www.allegiance.com/blog/highlights-of-day-two-allegiance-engage-summit-2011/1159#comments Fri, 20 May 2011 04:08:48 +0000 Chris Cottle http://www.allegiance.com/?p=1159 http://www.allegiance.com/blog/highlights-of-day-two-allegiance-engage-summit-2011/1159/feed 1 Applying Text Analytics to Social Media http://www.allegiance.com/blog/applying-text-analytics-to-social-media/1144 http://www.allegiance.com/blog/applying-text-analytics-to-social-media/1144#comments Wed, 11 May 2011 19:30:04 +0000 Eric Weight http://www.allegiance.com/?p=1144 http://www.allegiance.com/blog/applying-text-analytics-to-social-media/1144/feed 0 Social Media: First Listen, then Talk http://www.allegiance.com/blog/social-media-first-listen-then-talk/1129 http://www.allegiance.com/blog/social-media-first-listen-then-talk/1129#comments Wed, 04 May 2011 17:07:10 +0000 Becky Carroll http://www.allegiance.com/?p=1129 http://www.allegiance.com/blog/social-media-first-listen-then-talk/1129/feed 2 Social Media Best Practices for Contact Centers http://www.allegiance.com/blog/social-media-best-practices-for-contact-centers/1050 http://www.allegiance.com/blog/social-media-best-practices-for-contact-centers/1050#comments Thu, 03 Feb 2011 18:33:24 +0000 Eric Weight http://www.allegiance.com/?p=1050 http://www.allegiance.com/blog/social-media-best-practices-for-contact-centers/1050/feed 1 Using social media to gain an advantage http://www.allegiance.com/blog/using-social-media-to-gain-an-advantage/842 http://www.allegiance.com/blog/using-social-media-to-gain-an-advantage/842#comments Mon, 20 Sep 2010 22:24:08 +0000 Joshua Skinner http://www.allegiance.com/?p=842 http://www.allegiance.com/blog/using-social-media-to-gain-an-advantage/842/feed 0 Social Media: Ready… Fire… Aim http://www.allegiance.com/blog/socialmedia-ready-fire-aim/707 http://www.allegiance.com/blog/socialmedia-ready-fire-aim/707#comments Wed, 16 Jun 2010 00:56:35 +0000 Jeff Olsen http://www.allegiance.com/?p=707 http://www.allegiance.com/blog/socialmedia-ready-fire-aim/707/feed 0 2 Things You Should Be Doing on Twitter Right Now http://www.allegiance.com/blog/2-things-you-should-be-doing-with-twitter-now/562 http://www.allegiance.com/blog/2-things-you-should-be-doing-with-twitter-now/562#comments Wed, 17 Mar 2010 17:11:55 +0000 Al Nevarez http://www.allegiance.com/?p=562 http://www.allegiance.com/blog/2-things-you-should-be-doing-with-twitter-now/562/feed 3