Getting executive buy-in is crucial to any successful VOC program. Here are three main points to keep in mind when working with your executive team.
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Category: feedback articles
Getting executive buy-in is crucial to any successful VOC program. Here are three main points to keep in mind when working with your executive team.
Read MoreThis blog post discusses the results of a quantitative survey that Allegiance recently conducted with voice of the employee (VOE) practitioners, including human resource vice presidents, directors and managers, as well as other HR-related titles. It also talks about why, in order for companies to create and maintain a sustainable competitive advantage once they economy rebounds, they not only need to be actively listening to their employees now in real-time to address and resolve any concerns that they have, but also start putting some strategic measures in place to retain their best and brightest employees.
Read MoreIn the work that we do here at Allegiance, we occassionally come across a company that is afraid to ask for or collect feedback from their customers or employees for fear of what those individuals might say–or that the only feedback that they’ll receive will be negative.
While this is a natural human concern, it isn’t a concern that typically matches up with reality.
Read this blog post to learn more about why collecting customer feedback is crucial to creating more value for your customers.
Read MoreBob Caruso, Managing Director, Endeavor Management, recently gave a presentation on the “Voice of the Customer (VOC) Initiative Success: Win Friends and Influence the C-Suite and Board.” As part of this presentation, he shared insights about how successfully defeating the opposition relates to The OODA Loop, a military strategy initially developed by Colonel John Boyd, a U.S. Air Force fighter pilot and military strategist. Read the full blog to learn more.
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