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	<title>Allegiance &#187; Allegiance</title>
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	<description>Voice of Customer Intelligence</description>
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		<title>Day Two at VoCFusion 2012</title>
		<link>http://www.allegiance.com/blog/day-two-at-vocfusion-2012/3688</link>
		<comments>http://www.allegiance.com/blog/day-two-at-vocfusion-2012/3688#comments</comments>
		<pubDate>Thu, 17 May 2012 14:51:46 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[Customer Experience Management]]></category>

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		<description><![CDATA[After an evening party at the Cosmopolitan Hotel’s Bamboo pool, VoCFusion attendees were up early for Wednesday’s events. The day started out with a demo of new Allegiance capabilities that will help companies uncover insights fast by identifying patterns in customer feedback and operational data.]]></description>
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		<title>Highlights from Day One at VoCFusion 2012</title>
		<link>http://www.allegiance.com/blog/highlights-from-day-one-at-vocfusion-2012/3629</link>
		<comments>http://www.allegiance.com/blog/highlights-from-day-one-at-vocfusion-2012/3629#comments</comments>
		<pubDate>Wed, 16 May 2012 14:14:13 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

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		<description><![CDATA[More than 350 Voice of Customer (VOC) and customer experience professionals gathered today at the Metropolitan Hotel in Las Vegas for the first day of VoCFusion 2012. In temperatures approaching 100 degrees, attendees stayed cool inside and shared experiences on how to apply customer intelligence to fuel financial and operational growth. ]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Highlights of Day 2 &#8211; Allegiance Engage Summit 2011</title>
		<link>http://www.allegiance.com/blog/highlights-of-day-two-allegiance-engage-summit-2011/1159</link>
		<comments>http://www.allegiance.com/blog/highlights-of-day-two-allegiance-engage-summit-2011/1159#comments</comments>
		<pubDate>Fri, 20 May 2011 04:08:48 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=1159</guid>
		<description><![CDATA[As a light snow fell in Park City, Utah, hundreds of Voice of Customer (VOC) professionals and customer intelligence experts gathered for day two of the Allegiance Engage Summit. Attendees enjoyed great speakers and hands-on workshops that focused on how to uncover and apply insights from customer feedback to achieve positive business outcomes. Read on for some highlights of Tuesday's speakers.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/highlights-of-day-two-allegiance-engage-summit-2011/1159/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
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		<item>
		<title>Highlights of Day 1 – Engage Summit 2011</title>
		<link>http://www.allegiance.com/blog/engage-summit-2011/1151</link>
		<comments>http://www.allegiance.com/blog/engage-summit-2011/1151#comments</comments>
		<pubDate>Tue, 17 May 2011 13:50:03 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=1151</guid>
		<description><![CDATA[A sold out attendance Voice of Customer (VOC) professionals and Customer Intelligence experts gathered Monday at the Allegiance Engage Summit to share experiences and discover new ways to leverage customer insights to drive business growth. Read on for some highlights from today’s speakers.
]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Inspiring Speakers, Peer Networking, and Game-Changing Products at Engage Summit &#8211; Only 2 Weeks Left</title>
		<link>http://www.allegiance.com/blog/inspiring-speakers-peeer-networking-and-game-changing-products-at-engage-summit-only-2-weeks-left/1120</link>
		<comments>http://www.allegiance.com/blog/inspiring-speakers-peeer-networking-and-game-changing-products-at-engage-summit-only-2-weeks-left/1120#comments</comments>
		<pubDate>Tue, 26 Apr 2011 23:32:38 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer intelligence]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=1120</guid>
		<description><![CDATA[As VOC practitioners, you need to ensure that the data you collect is actionable and relevant to other business leaders in your organization. To help you achieve that goal, join me and VOC practitioners and experts from around the globe on May 15 – 18, 2011, at the Engage Summit 2011. But hurry, we are almost sold out for the event.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Announcing VOCi; Voice of Customer &#8216;Intelligence&#8217;</title>
		<link>http://www.allegiance.com/blog/announcing-voci/971</link>
		<comments>http://www.allegiance.com/blog/announcing-voci/971#comments</comments>
		<pubDate>Mon, 06 Dec 2010 18:42:59 +0000</pubDate>
		<dc:creator>Adam Edmunds</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer intelligence]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=971</guid>
		<description><![CDATA[After months of client meetings, focus groups and quantitative studies, one thing stands out: data is everywhere, and VOC pros want help making decisions from their mountains of data. That’s why we are committed to accelerating the delivery of actionable business intelligence from VOC data. It’s not about gathering more survey data, it’s about the insights business leaders need to move the needle.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Data Tells the Story at the Engage Summit</title>
		<link>http://www.allegiance.com/blog/data-tells-the-story-at-the-engage-summit/667</link>
		<comments>http://www.allegiance.com/blog/data-tells-the-story-at-the-engage-summit/667#comments</comments>
		<pubDate>Tue, 18 May 2010 00:20:45 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=667</guid>
		<description><![CDATA[Today’s theme at the Allegiance Engage Summit was analyzing patterns in data to find insights that can improve your operations. Speakers included Billy Beane, GM of the Oakland A's, Vicky Stennes, VP of In-Flight Experience at Jet Blue, and Bruce Temkin, Tempkin Group.]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/data-tells-the-story-at-the-engage-summit/667/feed</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Allegiance Engage Summit Starts May 16</title>
		<link>http://www.allegiance.com/blog/engagesummit/658</link>
		<comments>http://www.allegiance.com/blog/engagesummit/658#comments</comments>
		<pubDate>Wed, 12 May 2010 01:34:27 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=658</guid>
		<description><![CDATA[The Allegiance Engage Summit 2010 will be held on May 16 – 19, 2010 at the Chateaux Resort at Silver Lake in Deer Valley, Utah. ]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/engagesummit/658/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Allegiance Awarded Highest Service Leader Award for Enterprise Feedback Management</title>
		<link>http://www.allegiance.com/blog/allegiance-awarded-highest-service-leader-award-for-enterprise-feedback-management/553</link>
		<comments>http://www.allegiance.com/blog/allegiance-awarded-highest-service-leader-award-for-enterprise-feedback-management/553#comments</comments>
		<pubDate>Wed, 10 Mar 2010 03:42:56 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[customer feedback]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=553</guid>
		<description><![CDATA[For the second year in a row, Allegiance was honored with the 2010 Service Leader Award for Enterprise Feedback Management (EFM) by CRM Magazine. It is especially gratifying to receive this award since customer satisfaction is one of the top criteria. Click here to read the full article. The winner is selected through an extensive [...]]]></description>
		<wfw:commentRss>http://www.allegiance.com/blog/allegiance-awarded-highest-service-leader-award-for-enterprise-feedback-management/553/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Voice of the Employee: Key to Business Survival</title>
		<link>http://www.allegiance.com/blog/voice-of-the-employee-key-to-business-survival/467</link>
		<comments>http://www.allegiance.com/blog/voice-of-the-employee-key-to-business-survival/467#comments</comments>
		<pubDate>Wed, 11 Nov 2009 15:49:09 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employee feedback]]></category>
		<category><![CDATA[employee relationships]]></category>
		<category><![CDATA[feedback articles]]></category>
		<category><![CDATA[employee survey]]></category>
		<category><![CDATA[human resources]]></category>
		<category><![CDATA[Voice of the employee]]></category>

		<guid isPermaLink="false">http://www.allegiance.com/?p=467</guid>
		<description><![CDATA[This blog post discusses the results of a quantitative survey that Allegiance recently conducted with voice of the employee (VOE) practitioners, including human resource vice presidents, directors and managers, as well as other HR-related titles. It also talks about why, in order for companies to create and maintain a sustainable competitive advantage once they economy rebounds, they not only need to be actively listening to their employees now in real-time to address and resolve any concerns that they have, but also start putting some strategic measures in place to retain their best and brightest employees.]]></description>
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		<slash:comments>3</slash:comments>
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