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	<title>Allegiance &#187; customer engagement</title>
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		<title>The Secret to Accelerating Growth in a Bad Economy</title>
		<link>http://www.allegiance.com/blog/the-secret-to-accelerating-growth-in-a-bad-economy/522</link>
		<comments>http://www.allegiance.com/blog/the-secret-to-accelerating-growth-in-a-bad-economy/522#comments</comments>
		<pubDate>Thu, 28 Jan 2010 00:53:52 +0000</pubDate>
		<dc:creator>Chris Cottle</dc:creator>
				<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>

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		<description><![CDATA[While many business managers see only doom and gloom ahead, some are focusing on a new way to unlock a prosperous future - even in a tough recession. Through the game-changing principle of engagement, companies can learn to use technology and best practices to extract new revenue from their existing customer base.]]></description>
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		<title>VOC from the Front Lines</title>
		<link>http://www.allegiance.com/blog/voc-from-the-front-lines/443</link>
		<comments>http://www.allegiance.com/blog/voc-from-the-front-lines/443#comments</comments>
		<pubDate>Wed, 28 Oct 2009 16:10:40 +0000</pubDate>
		<dc:creator>Matthew Bowman</dc:creator>
				<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[EFM]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[Enterprise Feedback Management]]></category>
		<category><![CDATA[Net Promoter]]></category>
		<category><![CDATA[VOC]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

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		<description><![CDATA[At a recent luncheon with Voice of the Customer (VOC) practitioners in Atlanta, the author of this blog, Matt Bowman, director of campaign marketing for Allegiance, noticed a few trends emerging from the conversation. This blog discusses those trends and also provides some insight on why those topics have emerged as "top of mind" items with today's VOC practitioners. ]]></description>
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		<title>Customer Loyalty &amp; the Banking World</title>
		<link>http://www.allegiance.com/blog/customer-loyalty-the-banking-world/385</link>
		<comments>http://www.allegiance.com/blog/customer-loyalty-the-banking-world/385#comments</comments>
		<pubDate>Thu, 17 Sep 2009 16:49:30 +0000</pubDate>
		<dc:creator>Kimberly Mathie</dc:creator>
				<category><![CDATA[Allegiance]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer relationships]]></category>
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		<description><![CDATA[Everyone who's been watching TV or reading the news lately knows that banks have certainly had their fair share of challenges lately. But what's been interesting to watch is how those challenges and the fall out from big bank failures and the economic crisis have impacted bank and credit union customer loyalty and engagement levels.]]></description>
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