Allegiance Blog

Employee Engagement: An Essential Ingredient for Business Success

Dr. Rhoads 20 Jan 2009 1 Comment
company culture, company profits, customer engagement, customer service, employee engagement, The Spillover Effect

There is a direct connection between employee engagement and customer engagement, otherwise known as “The Spillover Effect”. In this blog post, Dr. Gary Rhoads, Allegiance Loyalty and Engagement Expert, discusses this link, and some research that shows why and how the work environment, combined with employee attitudes, can have a significant impact on a customer’s perception of quality.

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The Right CRM & EFM Software – Key to Your Success

admin 08 Aug 2007 2 Comments
CRM, customer feedback, customer information, customer interactions, customer relationship management, customer relationships, customer satisfaction, EFM, employee feedback, employee satisfaction, Enterprise Feedback Management

keeping tabs on customer information is an important piece of your company’s operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why.

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