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	<title>Allegiance &#187; Bob Caruso</title>
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		<title>Trapped by Customer Satisfaction</title>
		<link>http://www.allegiance.com/blog/trapped-by-customer-satisfaction/629</link>
		<comments>http://www.allegiance.com/blog/trapped-by-customer-satisfaction/629#comments</comments>
		<pubDate>Mon, 19 Apr 2010 19:33:41 +0000</pubDate>
		<dc:creator>Bob Caruso</dc:creator>
				<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer surveys]]></category>
		<category><![CDATA[Voice of the Customer (VOC)]]></category>
		<category><![CDATA[custmer feedback]]></category>
		<category><![CDATA[Voice of the Customer]]></category>

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		<description><![CDATA[My last business trip resulted in no less than four feedback opportunities: the airline, the hotel, the rental car company and the travel agency.  Each of these organizations sought my feedback to help improve my customer experience.  Marvelous! It seems every time I buy a product or service, the provider offers the opportunity to give them [...]]]></description>
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		<title>Re-engaging Employees after a Layoff</title>
		<link>http://www.allegiance.com/blog/re-engaging-employees-after-a-layoff/349</link>
		<comments>http://www.allegiance.com/blog/re-engaging-employees-after-a-layoff/349#comments</comments>
		<pubDate>Mon, 16 Nov 2009 21:34:24 +0000</pubDate>
		<dc:creator>Bob Caruso</dc:creator>
				<category><![CDATA[EFM]]></category>
		<category><![CDATA[employee engagement]]></category>
		<category><![CDATA[employee relationships]]></category>

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		<description><![CDATA[Many companies have gone through a reduction in force (RIF) recently (i.e. organizations have reduced staffing by nearly 5 millino in the past 7 months!), and are now in the process of dealing with all of the changes forced by the RIF. Here are three tips for reengaging and protecting your talent pool.]]></description>
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		<title>Rebuilding Customer Trust</title>
		<link>http://www.allegiance.com/blog/rebuilding-customer-trust/367</link>
		<comments>http://www.allegiance.com/blog/rebuilding-customer-trust/367#comments</comments>
		<pubDate>Tue, 22 Sep 2009 14:57:45 +0000</pubDate>
		<dc:creator>Bob Caruso</dc:creator>
				<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer relationships]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[customer trust]]></category>

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		<description><![CDATA[Trust is at the core of every relationship. In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees, and shareholders. Here are three tips on how to do that. ]]></description>
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